Customer reviews for Refurbished Dell

I'll give my feedback on this in two main areas: 1) order process satisfaction and 2) product satisfaction. Order satisfaction: I am highly satisfied with the order experience. It was my first time ordering from Back Market, and I wasn't quite sure what to expect, but the order was simple, pricing/fees were straightforward, and communication was good. My order shipped promptly and arrived ~2 days ahead of the tracking number estimate. Product satisfaction: I am highly satisfied with the products I received. I ordered 3 refurbished Dell Latitude 5580 laptops. I received all three, they were carefully packaged, clean, and undamaged. All three included the laptops and the charger. I bought them to run them as inexpensive, high performance Chromebooks using ChromeOS Flex, and all three worked perfectly when I installed the OS. I have them set up with Google Family Link to provide a safe way for my children to use the Internet. The hardware is in excellent shape with the sole exception of the touchpads having some visible wear (normal on refurbished devices, so I don't detract points for this). 10/10, would buy again.

Honestly, it's the best gift from me to me lol, I am soon starting a business and I need a good working laptop to be on the go, And back market was the place to go to when need equipment. I will be buying more stuff from them soon

It works perfectly for my wife and what she needed to do with it, which is just basic word processing stuff and surfing the Internet. She’s more familiar with Mac. But I told her if she wants a Mac and she could get it herself and that she needs to learn how to use windows. All in all it’s a great little PC. It came in great condition and works perfectly.

This is awesome! I had to get a new laptop for work but didn't have the budget to go drop $800 on a new one. Got this one in "excellent condition" and that describes it perfectly. Looks like it was never even touched before. Is working perfectly, charged up quickly and holding the charge. What an awesome deal.

This is the first time I ordered from Back Market and the seller IT Supply Guy. It was a very good buying experience for me. The device I ordered shipped in a very timely matter with some tracking. I was charged for what it was listed for on the site. I expected it to be just an okay physical condition device to arrive to me. Instead my expectation was replaced by what looked to be an excellent physical shape (like a brand new laptop and charger). Not even a scuff mark or any wear or tear! It arrived in a good cardboard box and had decent shipping material protecting it. A new out of the box OS was loaded on the laptop and it was ready for me to start setting it up (like you would from a store). I ran tests on the hardware using the internal diagnostic tools from Dell and a couple of 3rd party programs I installed. Everything checked out in excellent shape (including the battery). I’ve had this laptop for three weeks now at least and have used it almost every single day. Everything is running smoothly and as expected. I had a question about the charge on my card and the customer service at Back Market was very prompt and replied back to me. My question I had was answered very happi...

Great product and smooth transaction! The Dell KB813 keyboard is exactly as described responsive keys, solid build quality, and very comfortable to type on. It arrived quickly and was well-packaged. I'm very satisfied with both the product and the seller’s excellent service. Would definitely buy from this seller again. Thank you!

The Dell Latitude laptop came delivered in a well designed protected box and the laptop looked brand new for half the cost of what would have been a new laptop if I hadn't bought from Back Market. Thank you Back Market for making refurbished laptops easily available. This saved my dad a ton of money and works just as good as a new laptop for him. The plus side it comes with a 1yr warranty so he was less concerned of it being a used laptop once he heard its covered if he has any hardware issue arise while using it.

It’s very nice working without any issues I like this dell latitude 5300 and looks like brand new product

Delivery was quick. But did not deliver the correct laptop. Ordered Dell Latitude 5420 14-inch (2021) - Core i5-1145G7 - 16GB - SSD 512 GB with Backlit keyboard, and OS - Window 11. The laptop delivered to me does not have a Backlit keyboard. I truly need the one with a backlit keyboard, please. Thank you.

I love this computer. It’s everything I expected. It looks and performs great. Thank you. This is the first time I’ve ever purchased a refurbished item. I was nervous at first, but I’m glad I took the chance. I saved a lot of money, and it is worth it. I will be buying other items from Back Market. My son told me about your company. I thanked him.