Customer reviews

4.3/5

19,475 verified reviews in the last 6 months.

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  • J

    Jose C.

    Reviewed in the United States on April 25, 2024

    4.4/5
    Easy, fast shipping. I was overall happy with the way the iPhone 13 I purchased in "Good" condition arrived, phone battery was 87% and the body was also good with only a few scuffs around the edges (nothing that a case will hide). I'd have been a bit disappointed about the screen, it has apparently been replaced for a non genuine display and my phone is indicating “An important display message - Unable to verify this iPhone has a genuine apple display". I had to remember that this was a refurbished phone and I couldn't notice any difference in image quality, except for that annoying notification in the settings the iPhone works as expected.
    iPhone 13 256GB - Blue - Unlocked

    Purchased on April 21, 2024

  • G

    Gloria R.

    Reviewed in the United States on March 25, 2024

    5/5
    I was nervous to buy a refurbished iPhone anywhere other than through Apple but the iPhone 13 mini was never available at the Apple Refurbished store, so after looking around I felt the most confident purchasing through Back Market. The 13 mini I purchased arrived a couple of days early and I received notifications when it was going to be delivered so I'd be there to sign for it and the driver did require a signature. The phone was exactly what I'd hoped for and now I feel a little silly being so worried about it. I will buy from Back Market again.
    iPhone 13 mini 256GB - Starlight - Unlocked

    Purchased on March 7, 2024

  • M

    Michael V.

    Reviewed in the United States on February 25, 2024

    5/5
    Great phone with no complaints so far. . My wife cracked her screen on her iPhone 11 and the cost to repair it properly through Apple was the same price as trading it in and buying this refurbished iPhone 12.
    iPhone 12 128GB - Black - Unlocked

    Purchased on February 12, 2024

  • A

    Angela M.

    Reviewed in the United States on February 12, 2024

    5/5
    I am really happy with my phone (OnePlus 10 Pro) and my experience using Back Market. My phone was shipped quickly and arrived within a week of ordering it. I can't tell it is even refurbished or that it is not new. It looks new and operates lightning fast. It was packaged professionally and has had not a single issue so far (it's been a few weeks). Thanks for everything!
    OnePlus 10 Pro 128GB - Black - Unlocked

    Purchased on January 24, 2024

  • I

    Ian E.

    Reviewed in the United States on February 4, 2024

    4.8/5
    I'm very satisfied with Backmarket and with the refurbishers responsible for my Oneplus 10 Pro. Ordered mine in excellent condition and there isn't a scratch on it any where. Great price. Looks and feels brand new. Only downside is they don't come with the original charger, just a cord which is fine. Just keep in mind if you buy one on here you'll need to get the official Warp Charger and OnePlus cord elsewhere. Overall 10/10 experience, will be using BackMarket again. Thank you to TheGeex and to BackMarket.
    OnePlus 10 Pro 128GB - Black - Unlocked

    Purchased on January 29, 2024

  • J

    Jamie P.

    Reviewed in the United States on January 18, 2024

    4.2/5
    The microphone cuts out a lot while another person Is talking on speakerphone, or if they are streaming on discord etc, everything else with the phone seems great, the screen looks more colorful less orange like my iPhone XS I got a good condition, with a new battery so the battery is new. Both cameras look good, there is a small scratch on the back of the phone but that was listed for good condition so I don’t care much it’s on the back, the front of the phone is good no scratches the sides had no scratches the cameras no scratches, I do have a screen error but that’s bc it was replace most likely, when I do press on the screen you can tell it’s not genuine apple which is whatever (looks better anyways) I’m not tryna be picky but realistic for you guys who will read my review and you decide you want to buy this, it does seem like the iPhone 11 has microphone issues in general so it’s probably just apple in that case not the refurbisher fault, volume is loud and good sounds great, the down volume button is super sensitive though like it does at click like the up button does
    iPhone 11 64GB - Black - Unlocked

    Purchased on January 15, 2024

  • R

    Rito S.

    Reviewed in the United States on January 10, 2024

    4.6/5
    I'm very impressed with Back Market refurbished products. For the most part, they're reasonably priced. I was able to get a Samsung galaxy s23 for half the price of a brand new one. The phone was cosmetically and functionally in very good condition. I was very surprised. What got my attention about Back Market though is that they are B Corp Certified. That was enough for me to purchase from them.
    Galaxy S23 128GB - Purple - Unlocked

    Purchased on December 28, 2023

  • C

    Chris M.

    Reviewed in the United States on December 13, 2023

    5/5
    I was looking to save money on an iPhone 12, which I think is still a great product, but hard to find quality refurbished and phased out from Apple. Back Market fit exactly what we were looking for - and we bought 2. The devices weren't flawless, but totally acceptable and we throw a case on them anyways. The screens super nice and everything functions as it should. Super happy I found the right product at the right price.
    iPhone 12 64GB - Black - Unlocked

    Purchased on November 25, 2023

  • C

    Christopher L.

    Reviewed in the United States on December 10, 2023

    4.5/5
    We've shopped Backmarket for ~5 years now. Several years ago, Backmarket refurbished products were near immaculate, even when choosing the 'good' condition. Our 2023 purchase was not that; there were a couple of chips in the screen and the bezel had a gouge among other expected blemishes. Prices are higher than they were a couple years ago even though we bought another Samsung Galaxy S10. All in all, will probably shop Backmarket again, but we could've gotten the old S10 phone fixed locally for less and recieved the same quality.
    Galaxy S10 128GB - Black - Unlocked

    Purchased on November 22, 2023

  • M

    Matthew E.

    Reviewed in the United States on December 10, 2023

    4.6/5
    My iPhone 12 is nearly perfect. Smallest scratch on screen, but I will take it. I tried a refurbished from Apple, sent directly to the store, didn’t work Apple couldn’t get it to backup the old phone’s data, then a refurbished from Amazon, the camera left water spots in every photo. I will never buy a refurbished phone from anyone else. PS I then bought an iPhone 13 for my daughter, and it worked perfectly also, and no scrat
    iPhone 12 256GB - Blue - Unlocked

    Purchased on November 24, 2023