Customer reviews for Google Pixel 5

4.3/5

109 verified reviews in the last 6 months.

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  • N

    Nick S.

    4.6/5

    Reviewed in the United States on March 11, 2024

    The phone is great, back market is great, but the refurbisher, Electrodealz Inc, not so much. Had the phone for about 5 months, the battery started swelling, causing the screen to unglue. It was still under warranty so I sent it back. I followed the directions to wipe the phone, using the offline directions as I was afraid to power up the phone with a swollen battery. Apparently I didn't wipe it correctly, because they immediately sent it back with no communication from them because "your phone is locked [with] pin/pattern." Why do they need to get into the phone to replace the battery anyway? Seems like a convenient excuse to me. I should have just gone with my gut and bought the kit on ifixit and done it myself, which is what I'm going to do now. The Backmarket part of the return/warranty process was very easy and painless though, so I'll give them that, though I do wish I could talk to the seller directly.
    Google Pixel 5 - Unlocked

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    Purchased on September 7, 2023

  • R

    Ryan O.

    5/5

    Reviewed in the United States on November 12, 2023

    The phone is like new. I upgraded from my Back Market bought Pixel 2 from May of 2021. That phone started to glitch, so I made the jump to this phone. The service and reliability of this company is fantastic. Considering what I would have paid for these two phones, I have saved hundreds of dollars since 2021. I'm a believer in refurbished phones, and recommend everyone buy one from this company.
    Google Pixel 5 - Unlocked

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    Purchased on November 1, 2023

  • D

    David S.

    5/5

    Reviewed in the United States on December 10, 2023

    Very happy with the phone. I highly recommend Back Market for any phone purchase. I replaced my Google Pixel 5 after my battery overheated and eventually overtime didn't hold a charge. It was my fault for changing it on a hot car dashboard one to many times. I will be more careful with my new one. Just happy to have a good working phone and being somewhat environmentally conscious about it. Thank you Back Market for a good quality replacement at an affordable price!
    Google Pixel 5 - Unlocked

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    Purchased on November 24, 2023

  • R

    Robert V.

    5/5

    Reviewed in the United States on November 5, 2023

    The shipment arrived as scheduled with great packaging. The phone was like new (no scratches or other cosmetic defects. No problem to transfer my data from the old android phone to the Google 5. I did take it to my Xfinity provider to install l a new SIM and was up and running perfectly within minutes at no additional charge. Very satisfied and would definitely buy another refurbished phone if needed. Robert van Zyl
    Google Pixel 5 - Unlocked
     

    Purchased on October 21, 2023

  • J

    Janell F.

    5/5

    Reviewed in the United States on December 7, 2023

    The phone functions like a brand new phone, I'm so excited to have purchased a refurbished phone over a new phone.
    Google Pixel 5 - Unlocked

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    Purchased on November 18, 2023

  • A

    Alex A.

    5/5

    Reviewed in the United States on February 19, 2024

    Great quality refurbished Pixel 5! Back Market will be my first stop next time I need a phone or other electronic device and #1 recommendation to friends and family for a great deal.
    Google Pixel 5 - Unlocked

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    Purchased on February 3, 2024

  • J

    James O.

    4.3/5

    Reviewed in the United States on December 31, 2023

    Unfortunately the phone was listed as good condition but came with a large scratch on the screen. It was a gift and needed to be in use right away so we couldn't perform an exchange. Otherwise it works great and it's not a huge problem.
    Google Pixel 5 - Unlocked

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    Purchased on December 17, 2023

  • L

    Leah W.

    4.5/5

    Reviewed in the United States on November 20, 2023

    Everything was great except the microphone doesn't work completely. It works on speakerphone but when I use it as a regular phone people complain that they can't hear me or that it's breaking up. I also need my phone to log in to my laptop for work every day through dual authentication and a highly secure app, so I can't send in the phone to be fixed and switch to another one in the meantime. I'm still waiting for Back Market to tell me how they can help me.
    Google Pixel 5 - Unlocked

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    Purchased on October 5, 2023

  • O

    Olivia R.

    4.8/5

    Reviewed in the United States on December 28, 2023

    An excellent phone! It works perfectly, it's in very good shape -- even for being the cheapest option in terms of condition, and I've had no issues with it whatsoever in the month or so that I've had it. I will be buying all of my future phones, and other electronics, from Back Market from now on. #FreeCongo
    Google Pixel 5 - Unlocked

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    Purchased on November 29, 2023

  • K

    Kevin H.

    5/5

    Reviewed in the United States on December 3, 2023

    the phone is good so the whole ordering process was pretty straightforward. the crevice between the fingerprint scanner and the phone case was a bit dirty but that didn't bother me, I just cleaned it myself.
    Google Pixel 5 - Unlocked

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    Purchased on November 16, 2023

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