204 verified reviews in the last 10 years.
David F.
Purchased on December 9, 2024
Verified purchaseThe item is working fine. No problems. The phone I got is a Google Pixel 5 (128GB Black - Unlocked). I still buy from eBay, but have now started buying also from BackMarket as I like BackMarket's emphasis on working to reduce the impact on the planet. https://www.backmarket.com/en-us/impact/en-us
Condition
Fair
Reviewed in the United States on January 9, 2025
Jason D.
Purchased on June 17, 2025
Verified purchaseGlad I went with the Pixel 5 again, Back Market vendors are always prompt and deliver good quality refurbished equipment.
Condition
Good
Reviewed in the United States on June 30, 2025
David D.
Purchased on March 17, 2025
Verified purchaselike most phones, I wish it were thicker to accommodate a battery that easily lasts several days per charge. It isn't even clear to me whether the battery was replaced in the refurbishing on this purchase of mine
Condition
Good
Reviewed in the United States on April 17, 2025
Kevin H.
Purchased on January 22, 2025
Verified purchaseThis phone arrived super fast with a flawless screen and a great battery. I always buy older flagship phones (they work just fine & so much cheaper), but this is my first on Back Market. I'll definitely use them again in the future!
Condition
Good
Reviewed in the United States on February 2, 2025
Misty L.
Purchased on November 20, 2024
Verified purchaseI'm very happy with my new phone from Back Market. I know there are much newer phones out there for equally great prices but I am happy with my purchase. It's the perfect phone for me and I really love the camera and the size of it. Thanks Back Market for giving me the opportunity of having a nice phone for an affordable price!
Condition
Good
Reviewed in the United States on December 12, 2024
Robert V.
Purchased on October 21, 2023
Verified purchaseThe shipment arrived as scheduled with great packaging. The phone was like new (no scratches or other cosmetic defects. No problem to transfer my data from the old android phone to the Google 5. I did take it to my Xfinity provider to install l a new SIM and was up and running perfectly within minutes at no additional charge. Very satisfied and would definitely buy another refurbished phone if needed. Robert van Zyl
Condition
Excellent
Reviewed in the United States on November 5, 2023
David S.
Purchased on November 24, 2023
Verified purchaseVery happy with the phone. I highly recommend Back Market for any phone purchase. I replaced my Google Pixel 5 after my battery overheated and eventually overtime didn't hold a charge. It was my fault for changing it on a hot car dashboard one to many times. I will be more careful with my new one. Just happy to have a good working phone and being somewhat environmentally conscious about it. Thank you Back Market for a good quality replacement at an affordable price!
Condition
Excellent
Reviewed in the United States on December 10, 2023
Ryan O.
Purchased on November 1, 2023
Verified purchaseThe phone is like new. I upgraded from my Back Market bought Pixel 2 from May of 2021. That phone started to glitch, so I made the jump to this phone. The service and reliability of this company is fantastic. Considering what I would have paid for these two phones, I have saved hundreds of dollars since 2021. I'm a believer in refurbished phones, and recommend everyone buy one from this company.
Condition
Good
Reviewed in the United States on November 12, 2023
Jacob B.
Purchased on September 21, 2023
Verified purchaseMy experience with BackMarket was excellent. Phone arrived timely and in perfect condition. I purchased a Google Pixel 5, and my only issue is one with the phone speaker design itself. Fortunately, if the poor speaker design bothers me to the point where I decide I'd rather have another phone, I can sell this phone back and buy something else for very little.
Condition
Excellent
Reviewed in the United States on October 15, 2023
Nick S.
Purchased on September 8, 2023
Verified purchaseThe phone is great, back market is great, but the refurbisher, Electrodealz Inc, not so much. Had the phone for about 5 months, the battery started swelling, causing the screen to unglue. It was still under warranty so I sent it back. I followed the directions to wipe the phone, using the offline directions as I was afraid to power up the phone with a swollen battery. Apparently I didn't wipe it correctly, because they immediately sent it back with no communication from them because "your phone is locked [with] pin/pattern." Why do they need to get into the phone to replace the battery anyway? Seems like a convenient excuse to me. I should have just gone with my gut and bought the kit on ifixit and done it myself, which is what I'm going to do now. The Backmarket part of the return/warranty process was very easy and painless though, so I'll give them that, though I do wish I could talk to the seller directly.
Condition
Fair
Reviewed in the United States on March 11, 2024