Customer reviews for iPhone 11 Pro 64 GB

3.9/5

283 verified reviews in the last 6 months.

  • 100%
  • 59%
  • 18%
  • 15%
  • 8%
  • D

    Dennis jason R.

    5/5

    Reviewed in the United States on September 25, 2023

    I have made several purchases with Back Market and have never been disappointed. I usually spend the extra and get a phone in excellent shape. I recently purchased an iphone 11 Pro, and went with the "good" quality not knowing what to expect. After reading several reviews from the seller, I must admit I was a little worried about the quality and parts used to refurbish the iphone, as well as the care taken to ship the item. I received the phone 2 days after ordering, so the shipping was fast and on time. The phone came packaged very well. Upon opening the box, I was very pleasantly surprised to see that the phone was in excellent condition, I could not find a scratch on any of the surfaces of the phone, it basically looked brand new. My next concern was the battery, and again, found that the battery life was at 100% so I basically got a phone in excellent condition, with a new battery, for a great price! I have used the phone over the weekend with no issues. Another great experience!
    iPhone 11 Pro - Locked AT&T

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on September 19, 2023

  • R

    Robert P.

    5/5

    Reviewed in the United States on July 31, 2023

    I would have never purchased a refurbished phone or computer if my nephew didn’t tell me about back market. So far I am very happy with my purchase. I bought an iPhone 11 Pro in excellent condition because I didn’t want any scratches and there weren’t. The phone came with a 93% battery which made me happy. I don’t know any other way of checking on the phone but it all seems to work for me. I refuse to spend $1000 on a new phone so I thought I would give this site a try. I like having a year warranty, but couldn’t see spending $100. For a two-year extended warranty. I bought a very good case with a 50 foot drop rating and will roll the dice. I have never broken a phone in 35+ years. I plan on keeping this phone a few years and trading it in for a newer one.
    iPhone 11 Pro - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on July 4, 2023

  • T

    Todd G.

    5/5

    Reviewed in the United States on July 17, 2023

    At first I was worried about buying a refurbished phone on line. I finally said “ well I guess I’ll take a chance and see if it’s worth it “. I got the iPhone 11 Pro for my wife and we were amazed at the quality and accuracy of BackMarket’s performance. We are very happy with the outcome and it’s a guarantee we will do business with them again!!!!!! Thanks BackMarket , Todd
    iPhone 11 Pro - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on July 3, 2023

  • A

    Alexandra B.

    4.9/5

    Reviewed in the United States on October 24, 2023

    I loved how easy it was to buy my phone and the assurance Back Market gave me if anything was wrong. Battery health is important to me and mine was great for a refurbished phone! I have had it for almost 3 years and still going strong.
    iPhone 11 Pro - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on November 23, 2021

  • A

    Andrew B.

    4.4/5

    Reviewed in the United States on September 4, 2023

    So far, this is a great phone. After bad experiences with Gazelle and with Amazon Refurbished, I tried Black Market, which was slightly (5%) more expensive. But I got a working phone in great condition, as described. It arrived fairly quickly — would've been 4 days faster if FedEx weren't such a mess.Battery at 86%, no complaints about non-Apple parts, and charging and GPS all working well. The very slightest of scratches on the screen, which disappeared completely when I applied a screen protector.
    iPhone 11 Pro - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on August 22, 2023

  • S

    Susan D.

    4.1/5

    Reviewed in the United States on August 18, 2023

    I received the phone on Aug 1st, went to my phone carrier on Aug 2nd and had everything transfered from my phone. It appeared to be working well and I'm noticing subtle things like when I listen on rumble to podcasts and it stops suddendly and goes black. Then I have to go back and restart it. This has happened several times. My husband has an IPhone 14 and doesn't have the same problem. I don't think I should be having this problem with a newly refurbished phone only a few weeks old. I would have been content with 128GB but you didn't offer it in the IPhone 11. What can be done at this point? Can I get a new reburbished phone or even change phone choices at this point? I look forward to hearing from you soon. Susan
    iPhone 11 Pro - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on July 28, 2023

  • A

    Ammina W.

    4.5/5

    Reviewed in the United States on November 18, 2023

    Delivery was quick and easy. The phone looks great besides a few scratches and screen being a bit wonky. iPhone alerted that its not an actual part. However, for a refurbished phone it is pretty good!
    iPhone 11 Pro - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on November 7, 2023

  • M

    Mathew W.

    4.9/5

    Reviewed in the United States on November 27, 2023

    The phone is nice, but I immediately got an unknown part notification in settings that won’t go away. It is because the screen was replaced. I searched for more info and found out this is common, although I haven’t encountered it with multiple purchases of refurbished iPhones. A minor annoyance because (to my knowledge) you cannot clear this notification.
    iPhone 11 Pro - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on November 14, 2023

  • L

    Lacey S.

    5/5

    Reviewed in the United States on September 14, 2023

    Backmarket makes everything easy to navigate. I knew it was time to upgrade, but I also didn’t want to keep my old phone as I knew it would just sit in a drawer for years until I inevitably decided to toss it which is never a good idea. I searched for refurbished phones on google and came across backmarket. Amazing! It was like they already knew exactly what I was looking for with the “new” refurbished phone being the first thing I saw when I opened the app. I chose the phone I wanted, the color and even the option for quality and then the option to trade in my old phone. Within a couple of days I had my “new” phone and once they received my trade in, their monetary offer was in my account. My “new” phone works like a brand new phone, you wouldn’t even know it was refurbished and the quality is superior! I have a phone I love now and I also feel better about trading in my device with them and contributing to less e-waste! Win win!
    iPhone 11 Pro - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on August 27, 2023

  • B

    Brittany L.

    4.6/5

    Reviewed in the United States on August 12, 2023

    just received my iPhone 11 Pro and it’s in a excellent condition! Everything works and battery health is at a 91% Definitely needs better packaging, fedex kinda threw it on the ground and the phone was only in a plastic envelope, so maybe better protection? Anyways I love it
    iPhone 11 Pro - Locked AT&T

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on August 8, 2023