Customer reviews for iPhone 13 series

4.3/5

2,768 verified reviews in the last 6 months.

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  • G

    Gloria R.

    5/5

    Reviewed in the United States on March 25, 2024

    I was nervous to buy a refurbished iPhone anywhere other than through Apple but the iPhone 13 mini was never available at the Apple Refurbished store, so after looking around I felt the most confident purchasing through Back Market. The 13 mini I purchased arrived a couple of days early and I received notifications when it was going to be delivered so I'd be there to sign for it and the driver did require a signature. The phone was exactly what I'd hoped for and now I feel a little silly being so worried about it. I will buy from Back Market again.
    iPhone 13 mini - Unlocked

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    Purchased on March 7, 2024

  • J

    Jonathan R.

    5/5

    Reviewed in the United States on November 22, 2023

    Purchased two IPhone 13’s in “good” refurbished condition. They arrived as promised. Upon inspection there were no cosmetic marks or flaws and appeared brand new. We took them to the local cell provider and had everything transferred. That took some time but was easy. Have been using the phones for two weeks now and are very pleased. Would do the same thing again. The 30 day no questions return policy and 1 year warranty provided the peace of mind to purchase refurbished. Far better than any other I could find except Apple and you pay more there.
    iPhone 13 - Unlocked

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    Purchased on November 5, 2023

  • P

    Patrick D.

    5/5

    Reviewed in the United States on March 31, 2024

    Upgraded from iPhone 8+ to iPhone 13 Pro. Double my memory. Most importrant, the photo lenses make all the difference in the world. Great value for the price. I thought I had received a new phone not a refurbished phone!
    iPhone 13 Pro - Unlocked

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    Purchased on March 11, 2024

  • C

    Christine K.

    4.4/5

    Reviewed in the United States on March 21, 2024

    In the past I always bought new phones because I didn’t have real trust in refurbished phones. But as my son had a great experience with Backmarket, I thought I should go with them this time. I bought a phone advertised as being in “very good condition” and I have to say I‘ve been totally happy with everything so far: their service, shipping, and the phone! The reason why I don’t want to give a five star rating is, that I was a bit disappointed that it didn’t come with a new battery, though. The battery is still good at over 80%, but at a price of $600 for an iPhone 13 Pro, I definitely had hopped it would come with a new battery! But apart from that I really can recommend Backmarket and their products.
    iPhone 13 Pro - Unlocked

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    Purchased on February 20, 2024

  • A

    Angela W.

    4.6/5

    Reviewed in the United States on March 9, 2024

    I ordered a iPhone 13 Pro in excellent condition. I was very pleased when I received the phone as it looked like a new phone with no visible indications of use except some very small marks around the outside of the screen which I was not concerned about due to that are being covered by the case. It also had 89% battery life which was great to see on a refurbished phone. The shipping from the provider was very fast and it came packaged very securely to prevent damage. I had set up the phone installed the case and was attempting to install the glass screen protector. After two attempts with different screen protectors I determined that the screen was not fully flat, middle higher than the edges, but not visible to naked eye. The screen protector would not adhere properly due to this. I was very disappointed because up to that point I was loving the phone and experience with the refurbished product. I decided to return the phone and I have nothing but praise for how Back Market handled the return process. Very well managed, lots of timely communication, and no hassle with the return for a full refund. Although I wish the first phone would have worked for me, the overall experien ...
    iPhone 13 Pro - Locked Verizon

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    Purchased on February 25, 2024

  • T

    Troy N.

    5/5

    Reviewed in the United States on January 8, 2024

    This was an excellent purchase. I was worried about buying refurbished but have been pleasantly surprised. I got the pink iphone 13 for my daughter for her bday and you would barely know that it was used. Works amazing and the battery is perfect! very happy.
    iPhone 13 - Unlocked

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    Purchased on January 1, 2024

  • A

    Amy C.

    4.5/5

    Reviewed in the United States on January 23, 2024

    So far my experience with my refurbished iPhone 13 pro max 512 has been very good. I upgraded from a iPhone x. So it was a big upgrade for me that I've been wanting for years! Other then it taking 2 days longer then expected to arrive it came in great shape. There was a couple little nicks here and there but you really have to look to be able to tell and see them. Battery life 91% One thing that is going wrong tho is every time I try to take a pictures it is very blurry. Even changing the distance back and forth and messing with it. Any closer up pics are just completely blurry. I can take far away pictures but when I want to zoom in my daughter's face or my dog it's just a blurry mess. And the one thing I really loved about the pro max was the 3 cameras. So thats disappointing. But everything else is going great. And I would buy another phone from them. I will be reaching out them about what to do about the camera lense issue. If your thinking about ordering from this website I would definitely trust them and order from them again. I am glad that I did.
    iPhone 13 Pro Max - Unlocked

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    Purchased on January 6, 2024

  • J

    Jason W.

    5/5

    Reviewed in the United States on December 7, 2023

    The phone is amazing. Can’t tell if it was even refurbished cause it arrived brand new in every single way outside of the original box. 100% battery capacity and not a single spec of dust or any blemishes at all! Had a galaxy s22 ultra with 5,000 mah battery and iPhone 13 mini lasts a lot longer! Most definitely recommend ordering in excellent condition since it came brand new to me!
    iPhone 13 mini - Unlocked

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    Purchased on November 30, 2023

  • L

    Lauren S.

    5/5

    Reviewed in the United States on December 10, 2023

    My refurbished iphone 13 is perfect. Exactly as promised. And Back Market has been so helpful, with clear instruction on every step of process—delivery, setting up the new phone, and trading-in the old one. Definitely will be coming back when we next need a phone or laptop.
    iPhone 13 - Unlocked

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    Purchased on November 27, 2023

  • E

    Esther B.

    4.9/5

    Reviewed in the United States on December 24, 2023

    My iPhone 13 came with a battery capacity of 91% I've had it for about 2 months and the battery lasts all day long. Takes a very long time to die. Also, works really smoothly. I would recommend this device to anyone. I love my refurbished phone!
    iPhone 13 - Unlocked

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    Purchased on October 31, 2023

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