Customer reviews

4.3/5

13,039 verified reviews in the last 6 months.

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  • J

    Jose C.

    Purchased on April 21, 2024

    4.4/5
    Easy, fast shipping. I was overall happy with the way the iPhone 13 I purchased in "Good" condition arrived, phone battery was 87% and the body was also good with only a few scuffs around the edges (nothing that a case will hide). I'd have been a bit disappointed about the screen, it has apparently been replaced for a non genuine display and my phone is indicating “An important display message - Unable to verify this iPhone has a genuine apple display". I had to remember that this was a refurbished phone and I couldn't notice any difference in image quality, except for that annoying notification in the settings the iPhone works as expected.
    iPhone 13 256GB - Blue - Unlocked

    Reviewed in the United States on April 25, 2024

  • G

    Gloria R.

    Purchased on March 7, 2024

    5/5
    I was nervous to buy a refurbished iPhone anywhere other than through Apple but the iPhone 13 mini was never available at the Apple Refurbished store, so after looking around I felt the most confident purchasing through Back Market. The 13 mini I purchased arrived a couple of days early and I received notifications when it was going to be delivered so I'd be there to sign for it and the driver did require a signature. The phone was exactly what I'd hoped for and now I feel a little silly being so worried about it. I will buy from Back Market again.
    iPhone 13 mini 256GB - Starlight - Unlocked

    Reviewed in the United States on March 25, 2024

  • M

    Michael V.

    Purchased on February 12, 2024

    5/5
    Great phone with no complaints so far. . My wife cracked her screen on her iPhone 11 and the cost to repair it properly through Apple was the same price as trading it in and buying this refurbished iPhone 12.
    iPhone 12 128GB - Black - Unlocked

    Reviewed in the United States on February 25, 2024

  • J

    Jamie P.

    Purchased on January 15, 2024

    4.2/5
    The microphone cuts out a lot while another person Is talking on speakerphone, or if they are streaming on discord etc, everything else with the phone seems great, the screen looks more colorful less orange like my iPhone XS I got a good condition, with a new battery so the battery is new. Both cameras look good, there is a small scratch on the back of the phone but that was listed for good condition so I don’t care much it’s on the back, the front of the phone is good no scratches the sides had no scratches the cameras no scratches, I do have a screen error but that’s bc it was replace most likely, when I do press on the screen you can tell it’s not genuine apple which is whatever (looks better anyways) I’m not tryna be picky but realistic for you guys who will read my review and you decide you want to buy this, it does seem like the iPhone 11 has microphone issues in general so it’s probably just apple in that case not the refurbisher fault, volume is loud and good sounds great, the down volume button is super sensitive though like it does at click like the up button does
    iPhone 11 64GB - Black - Unlocked

    Reviewed in the United States on January 18, 2024

  • C

    Chris M.

    Purchased on November 25, 2023

    5/5
    I was looking to save money on an iPhone 12, which I think is still a great product, but hard to find quality refurbished and phased out from Apple. Back Market fit exactly what we were looking for - and we bought 2. The devices weren't flawless, but totally acceptable and we throw a case on them anyways. The screens super nice and everything functions as it should. Super happy I found the right product at the right price.
    iPhone 12 64GB - Black - Unlocked

    Reviewed in the United States on December 13, 2023

  • M

    Matthew E.

    Purchased on November 24, 2023

    4.6/5
    My iPhone 12 is nearly perfect. Smallest scratch on screen, but I will take it. I tried a refurbished from Apple, sent directly to the store, didn’t work Apple couldn’t get it to backup the old phone’s data, then a refurbished from Amazon, the camera left water spots in every photo. I will never buy a refurbished phone from anyone else. PS I then bought an iPhone 13 for my daughter, and it worked perfectly also, and no scrat
    iPhone 12 256GB - Blue - Unlocked

    Reviewed in the United States on December 10, 2023

  • T

    Talal Z.

    Purchased on November 8, 2023

    4.8/5
    The iPhone 12 Pro, I ordered arrived on time as promised. It functioned and looked perfect. But with a notification from Settings that the display and camera were not genuine Apple parts. I guess because it is refurbished but I thought they use Apple parts for refurbishing. Apparently not always. As of yet all wroks perfectly. So no real complaint there though genuine Apple parts would have made it more "genuine"
    iPhone 12 Pro 256GB - Graphite - Unlocked

    Reviewed in the United States on November 26, 2023

  • J

    Jonathan R.

    Purchased on November 5, 2023

    5/5
    Purchased two IPhone 13’s in “good” refurbished condition. They arrived as promised. Upon inspection there were no cosmetic marks or flaws and appeared brand new. We took them to the local cell provider and had everything transferred. That took some time but was easy. Have been using the phones for two weeks now and are very pleased. Would do the same thing again. The 30 day no questions return policy and 1 year warranty provided the peace of mind to purchase refurbished. Far better than any other I could find except Apple and you pay more there.
    iPhone 13 128GB - Midnight - Unlocked

    Reviewed in the United States on November 22, 2023

  • E

    Emir B.

    Purchased on April 26, 2024

    4.9/5
    Back Market so far has always sent me very amazing refurbished electronics that never had scratches or anything wrong with them. The latest thing I purchased was a iPhone 14 Pro Max and it came like it was brand new! Good job Back Market, 10/10.
    iPhone 14 Pro Max 128GB - Deep Purple - Unlocked - Dual eSIM

    Reviewed in the United States on May 8, 2024

  • S

    Sarah M.

    Purchased on May 1, 2024

    4/5
    I ordered an iPhone 14 plus in excellent condition but it’s more of a “good/fair” than anything. I’ve bought from back market a few times with great experiences but this one was just not that good. The phone works fine, the battery health is decent (90%) but the sides of the phone were scratched and dirty. Besides that I am pleased with the performance of the phone and the screen and back glass look amazing. I guess it really just depends on the refurbisher.
    iPhone 14 Plus 128GB - Purple - Unlocked - Dual eSIM

    Reviewed in the United States on May 6, 2024