Customer reviews


12,646 verified reviews in the last 6 months.

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  • B

    Benson E.

    Purchased on May 31, 2024


    Overall happy with the value of my iphone 13 pro purchase. I’m always about saving money. Upgraded from my iphone 11 because it started acting up (i believe due to Apple’s programmed demises of older models). I selected the “excellent” quality of this refurbished phone and I will say i was surprised at how scratched up the perimeter (sides, top, and bottom) of the phone was. Thankfully the screen and back panel of the phone were essentially blemish-free, which i cared about more. I just put a clear case on the phone so you cant see the scratched perimeter so it’s all good. Getting a “discount” in the form of trading in my previous iphone 11 is also pleasant. Would def recommend Back Market.

    Reviewed in the United States on June 7, 2024

    iPhone 13 Pro 256GB - Sierra Blue - Unlocked
  • J

    Jose C.

    Purchased on April 21, 2024


    Easy, fast shipping. I was overall happy with the way the iPhone 13 I purchased in "Good" condition arrived, phone battery was 87% and the body was also good with only a few scuffs around the edges (nothing that a case will hide). I'd have been a bit disappointed about the screen, it has apparently been replaced for a non genuine display and my phone is indicating “An important display message - Unable to verify this iPhone has a genuine apple display". I had to remember that this was a refurbished phone and I couldn't notice any difference in image quality, except for that annoying notification in the settings the iPhone works as expected.

    Reviewed in the United States on April 25, 2024

    iPhone 13 256GB - Blue - Unlocked
  • G

    Gloria R.

    Purchased on March 7, 2024


    I was nervous to buy a refurbished iPhone anywhere other than through Apple but the iPhone 13 mini was never available at the Apple Refurbished store, so after looking around I felt the most confident purchasing through Back Market. The 13 mini I purchased arrived a couple of days early and I received notifications when it was going to be delivered so I'd be there to sign for it and the driver did require a signature. The phone was exactly what I'd hoped for and now I feel a little silly being so worried about it. I will buy from Back Market again.

    Reviewed in the United States on March 25, 2024

    iPhone 13 mini 256GB - Starlight - Unlocked
  • M

    Michael V.

    Purchased on February 12, 2024


    Great phone with no complaints so far. . My wife cracked her screen on her iPhone 11 and the cost to repair it properly through Apple was the same price as trading it in and buying this refurbished iPhone 12.

    Reviewed in the United States on February 25, 2024

    iPhone 12 128GB - Black - Unlocked
  • J

    Jamie P.

    Purchased on January 15, 2024


    The microphone cuts out a lot while another person Is talking on speakerphone, or if they are streaming on discord etc, everything else with the phone seems great, the screen looks more colorful less orange like my iPhone XS I got a good condition, with a new battery so the battery is new. Both cameras look good, there is a small scratch on the back of the phone but that was listed for good condition so I don’t care much it’s on the back, the front of the phone is good no scratches the sides had no scratches the cameras no scratches, I do have a screen error but that’s bc it was replace most likely, when I do press on the screen you can tell it’s not genuine apple which is whatever (looks better anyways) I’m not tryna be picky but realistic for you guys who will read my review and you decide you want to buy this, it does seem like the iPhone 11 has microphone issues in general so it’s probably just apple in that case not the refurbisher fault, volume is loud and good sounds great, the down volume button is super sensitive though like it does at click like the up button does

    Reviewed in the United States on January 18, 2024

    iPhone 11 64GB - Black - Unlocked
  • C

    Chris M.

    Purchased on November 25, 2023


    I was looking to save money on an iPhone 12, which I think is still a great product, but hard to find quality refurbished and phased out from Apple. Back Market fit exactly what we were looking for - and we bought 2. The devices weren't flawless, but totally acceptable and we throw a case on them anyways. The screens super nice and everything functions as it should. Super happy I found the right product at the right price.

    Reviewed in the United States on December 13, 2023

    iPhone 12 64GB - Black - Unlocked
  • A

    Aaron F.

    Purchased on May 31, 2024


    I purchased an iPhone 12 Mini 128 GB that was refurbished. Although the item came in an excellent condition and all items came as described, I received the 64 GB model. I’m hoping to purchase again while I wait for my refund to process. If my order is fulfilled correctly next time, I will be a happy camper. We will see how it goes.

    Reviewed in the United States on June 4, 2024

    iPhone 12 mini 128GB - Black - Unlocked
  • E

    Elinah M.

    Purchased on May 1, 2024


    I finally received my phone all the way in Kenya. I bought iPhone 12 Pro in excellent condition and I love it. The phone exceeds the expectations I had as I was skeptical about a refurbished phone. I had an issue with my shipping address and the customer service was awesome and I was given a promo code for the inconvenience. I am a happy client.Thank you!

    Reviewed in the United States on June 1, 2024

    iPhone 12 Pro 128GB - Graphite - Unlocked
  • J

    John P.

    Purchased on May 21, 2024


    The device I got from BM is fantastic. It is a new iPhone 15,it has 100% health battery, Apple care until march 2025 and no sight of use. It was my first bought like this (refurbished/renewed) I am so glad and I will buy here again in BM.

    Reviewed in the United States on May 24, 2024

    iPhone 15 128GB - Black - Unlocked - Dual eSIM
  • E

    Emir B.

    Purchased on April 26, 2024


    Back Market so far has always sent me very amazing refurbished electronics that never had scratches or anything wrong with them. The latest thing I purchased was a iPhone 14 Pro Max and it came like it was brand new! Good job Back Market, 10/10.

    Reviewed in the United States on May 12, 2024

    iPhone 14 Pro Max 128GB - Deep Purple - Unlocked - Dual eSIM