Customer reviews for All refurbished Motorola phones

This is my first ever experience buying a refurbished phone, so I had only a theoretical idea of what I was getting into and family and friends were equally clueless. Backmarket Itself made the process very foolproof with a lot of the information that I needed – such as switching SIM cards and data – not only available but specifically sent to me. Even a technological fool like me could switch phones with little problem. My one problem was not with Backmarket itself but with Android 12. While I had looked up this model of phone to see if there were any common problems I had not done the same with the operating system and was surprised when my phone’s keyboard didn't pop up. Backmarket’s online customer service was easy to go through but had no suggestion on how to fix Android 12 keyboard issues. Since I couldn't figure out how to get a live customer service representative on the phone, I was either going to have to repair it myself or go without a phone for several days while Backmarket did the repairs. I decided to try one day of attempting to fix it myself before sending the phone off. Luckily the keyboard missing problem was a common one with Android 12 and easily fixed. I w...

Upside: Love the prices and ever changing stock. Downside: I've noticed every phone I've ordered, the battery life is just crap compared to the original. I don't know why or they put in lower quality in Monday refurbish them, I'm not sure why but to me that's the down side. Need charging too often constantly and couldn't take it to events without battery power backup(s).

As a single mother to a child with special needs who also helps take care of my elderly parents to say money is tight is a gross understatement. This refurbished option coupled with PayPal's offer to split the payment was a life saver. I always have to be available and Back Market made it possible for me to not even skip a beat. Thank you for helping me. The phone is amazing and the nicest thing I've gotten myself in... I can't even remember. I recommend Back Market to everyone and will be returning for all my needs

I recently purchased the Motorola One 5G Ace 64GB in Volcanic Gray from backmarket.com, and I couldn't be happier with my decision. This phone is an absolute gem, offering top-notch features at an incredibly affordable price point. First and foremost, the performance of this device is outstanding. Whether I'm streaming videos, playing games, or multitasking between apps, the Motorola One 5G Ace handles everything with ease. The 64GB of storage provides ample space for all my photos, videos, and apps, ensuring that I never have to worry about running out of space. One of the standout features of this phone is its 5G connectivity, which allows for lightning-fast download and streaming speeds. It's amazing to experience such high-speed internet on a device at this price range. I also love the design of the Motorola One 5G Ace. The Volcanic Gray color is sleek and sophisticated, and the build quality feels premium in hand. The large, vibrant display is perfect for watching movies or browsing the web, and the battery life is impressive, easily lasting me through a full day of heavy usage. What truly sets this phone apart, however, is the concept of purchasing a refurbished device. N...

The service with Back Market is excellent. Although refurbished, the phone arrived clean and looking brand new. I went from an old Samsung Note to this Moto G. I would have to say that after having a Samsung Note w/ stylus and having the Moto now, I would go back to the Samsung. But, I chose the Moto primarily because of affordability. I will say though, I like the weight (it's lighter). But, there are things that I find a little weird and awkward. Like the inability to quickly access your gallery photos. You have to go to the camera setting first and then press another button. And, not having the immediate access to actually get in the phone. At present, you have to swipe the screen several times to access. Just weird and odd. All this being said though, I would not hesitate to purchase through Back Market again—for another product.

I love my Motorola one 5g ace. it's a fantastic device came to me fast was better than expected. no complaints at all... except for one, but it's a complaint about myself... I neglected to purchase a rugged case with tempered glass for my ace and now my Ace has a shattered face. but that's my bad, not yours.. I'll be back shopping soon. but I'm very happy to say I did buy 2 years of extended coverage through you guys. I'll be in touch soon.. love my phone and I love what you guys do, and how you are with us your clients.

The Motorola Edge+ seems like a really great phone for a reasonable price with all of the features that it comes with. We were a little disappointed at the phone that we got with some visible nicks in the case from much more than 20 cm away. The back of the phone was also separating slightly from the case, like the adhesive was not applied properly after refurbishing. That's not what we expected from an "Excellent" phone and not consistent with our previous experiences with Backmarket which always seem to under-promise and over-deliver.

Great phone. Identical in every way to my last Motorola (same model w stylus). 4th purchase from Back Market in last 15 years. All phones have been fine. Had an issue once, customer service was responsive & fast. SM

The overall experience is very good. Just be aware a four year old phone will act like an older phone. Plus it has all the usual Motorola quirks. It was exactly as advertised and had no problems activating it on my carrier. Will be using your app again in the future.