Customer reviews for Best deals on refurbished phones

Overall rating

41,007 verified reviews

Rating details

  • Overall performance

    4.2/5

  • Appearance

    4.3/5

  • Accessories

    4.3/5

  • Battery

    4.2/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Jade P.

    Verified

    Reviewed 10/6/25, United States.

    the good is, my mother is super pleased with how it looks and its features. her only complaint is she wishes she did it sooner. she said the volume has some issues sometimes with calls but she loves it and it came in amazing quality.

    Condition

    Good

    Purchased

    9/20/25

  • Mychak T.

    Verified

    Reviewed 8/24/25, United States.

    When I bought the fair condition I was expecting it to be cracked and the battery would be no so great. When I received my phone, the battery was great, the phone looked brand new and I didn’t see any cracks. I felt like u had just gotten a brand new phone for cheap! I would recommend the fair condition because it is just as great as the rest of them I’m assuming. Thank you Back Market!

    Condition

    Fair

    Purchased

    8/12/25

  • Annette G.

    Verified

    Reviewed 4/29/25, United States.

    this isn't my first purchase from backmarket. that is why i brought my business back to them. I am very happy with my first purchase, even more happier with my latest purchase of a iphone 11. It looks great and works well. I highly recommend buying the refurbished products from them. They stand by there products. great doing business with you backmarket. looking forward to doing future purchases with you. until then thank you very much!

    Condition

    Good

    Purchased

    4/15/25

  • Midori D.

    Verified

    Reviewed 1/27/25, United States.

    Ok so I’m just gonna get this part out of the way, I was really nervous to order off of here because I’m really paranoid about websites that sell refurbished stuff cause you never know of it could come in broken. But oh my gosh I couldn’t recommend this website enough! I ordered a 64g unlocked iPhone 11 in excellent, and it’s practically new, there was only a little scratch on the bottom of the back but I really don’t care. The battery health is at 91% and can last me through school, watching movies, playing games, etc. which is a big upgrade from my last phone! 5 ⭐️!!

    Condition

    Excellent

    Purchased

    1/9/25

  • Jon Z.

    Verified

    Reviewed 7/17/25, United States.

    I clicked on 4 out of 5. I didn't click on 5 because I am not a website power user and I know even less about buying a cell phone. So I was clicking around in a befuddled state only due to my own shortcomings. I feel bad that I can't honestly give a 5. The website and information was plentiful and spot on. The emails that I received at every step of the way, with a pinch of humor, were very nice. I was kept aware of everything. Including to "be ready today" because my delivery was expected...and was made. The phone itself is perfect. It is claimed that it has been refurbished. They may be not telling the truth. It seems like it is Brand NEW! I will definitely use Back Market again when the need hopefully rises for my growing business. Then I will be able to give a full 5 smiley face review since I will know what I am doing!

    Condition

    Fair

    Purchased

    6/13/25

  • Linda H.

    Verified

    Reviewed 4/20/25, United States.

    This upgrade for my iphone was a great bargain. The phone looks new and so easy to set up. This is my third phone from Back Market and I will continue to shop their store for well refurbished phones. I am so happy to have this shop available!

    Condition

    Excellent

    Purchased

    4/8/25

  • Aleya G.

    Verified

    Reviewed 5/19/25, United States.

    The phone was in excellent condition and delivery was fast! The device was as promised. Thanks so much!

    Condition

    Excellent

    Purchased

    5/16/25

  • Daniel D.

    Verified

    Reviewed 4/7/25, United States.

    My verified reconditioned iPhone11 arrived promptly and is in excellent condition. Looks like a new phone. I've had it for a full week now and it has worked perfectly. It came with 97% battery health and holds a charge easily for more than a day despite heavy use by me. I have had other Back Market phones before and highly recommend them. Setup was easy as I paired it with my old iPhone.

    Condition

    Premium

    Purchased

    3/26/25

  • Tiffany D.

    Verified

    Reviewed 3/31/25, United States.

    Was looking for a refurbished phone for my 11 year old. Was told by a friend to check out backmarket and I am so glad I did. Delivery was amazing and phone was in amazing condition. Better than I expected. Overall very happy with my decision!

    Condition

    Excellent

    Purchased

    3/14/25

  • Sasharee C.

    Verified

    Reviewed 3/6/25, United States.

    The phone is in amazing condition. It works perfectly as if it were brand new from Apple. I’m super happy with my purchase.

    Condition

    Excellent

    Purchased

    2/26/25