Customer reviews for Refurbished Sony Headphones - XM5

The refurbished Sony WH-1000XM5 headphones exceeded my expectations! The sound quality is exceptional, with rich bass and crisp highs, and the noise-canceling is second to none. They look and feel brand new, with no signs of previous use. The comfort and battery life make them perfect for long listening sessions. Highly recommend—worth every penny! Only issue is it arrived 4 days later than what was expected.

I’ve been wanting these headphones for a while now, and I’m thrilled to have found them at a great price on Back Market. When I received the package, I was instantly impressed. The sound quality is exceptional, with clear highs, balanced mids, and deep lows. The headphones are in excellent condition, considering the price, and they even came with the original case, which felt brand new. The shipping was also great, in only came in about 2-3 days after ordering. If you’re interested in buying refurbished headphones, I highly recommend checking out Back Market.

Honestly perfect. 10/10 looks perfect, sounds perfect. if I need anything else I'd honestly recommend using them

Back Market rocks... we sorely need businesses like this that refurbish and redistribute all the perfectly good products we have available. Incredible communication and quick turn around - and this farmer appreciates the savings on their tech. Thanks, y'all.

The M5 headphones are the best balance of price point and function, the noise cancelling is advanced compared to the M4 headphones and the jump up in features is small to the M6, so best bang for buck in 2025!

I love buying refurbished! Ease the burden for our beautiful planet :) So as long as the product functions as expected, I'm happy - and these headphones work just like new! As far as the headphones themselves, they aren't the BEST by any means. They are not quite noise cancelling, and sound engineering isn't as nuanced as I'd ideally like, so can be hard to hear details when I'm DJing, but at my level it gets the job done. 4/5 for the product, 5/5 for BackMarket!!

They work great, but they came in dirty. I know they are used but being refurbished I expected that they would at least clean them, but they were covered in oil and the inside foam of one of the earphones had white stuff on it. Used stuff can come in dirty, but part of the refurbishing process is normally cleaning, part of why it is labeled as "refurbished". They came in their original box with the aux cord, but no charger, which isn't a huge deal.

the headphones are honestly in the perfect condition, i feel that they're better than good. they came in the original box and the instructions made them easy to set up. they're the perfect noise cancelling/traveler headphone; definitely worth the $80 i spent!!

I got these because a friend recommended them to me since I've needed a new pair of headphones. They have great Active Noise Canceling and great battery life. It's super helpful to have them pause automatically when I take them off and they turn off when not used(I forget a lot so this is super great to keep them alive). This was my first backmarket purchase, no regrets👍.

I would have thought I bought them as brand new headphones. There’s literally nothing bad to say about them- the price is more than good, the quality ie. no scratches, sound is good; I knew you needed an app to use them but you can always delete the app after. 10/10