The quality of the item is pretty great; no visible damage, scuffs etc. There was minor wear on the USB-C port. Speaking of the USB-C port, the headphones came with a micro USB cable meaning if you did not have a USB-C cable you wouldn't be able to charge the product right out the box. I have no use for another micro usb cable and this transaction generated e-waste which is antithetical to the idea of this site. In addition to the charging cable being missing, the 3.5mm audio cable, and carrying case were not with the delivery. This is a premium product priced at a premium rate, so the expectation was I'd receive those items as well. Honestly, if this is the same with other purchases of this product, I'd say skip the savings and just buy it new.

I received the wrong model. I ordered the Sony WH-1000XM5 headphones and received the Sony WH-1000XM3.

Package arrived in terrible condition and the item inside was not even what I ordered. Also the item was in horrible condition even though I chose the excellent condition.

Was far more damaged than expected and didn’t come with a case or anything, just came with the headphones.