CertifiedDirect's customer reviews

4.3/5

1,005 verified reviews in the last 6 months.

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  • R

    Richard H.

    5/5

    Reviewed in the United States on April 30, 2023

    My "new" iPhone 12 from Back Market arrived on time and was in excellent condition. It took a while to get it set up with my carrier, but now that it is, it's working perfectly. The case was free of any scratches visible to my eyes. The battery is recharging as expected. I have since purchased a magnetic charger which is working perfectly with this phone. This is my first experience In buying a refurbished phone. I did so with some concern, but as of now, my concern has evaporated.
    iPhone 12

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    Purchased on April 15, 2023

  • D

    Dione H.

    4.9/5

    Reviewed in the United States on February 28, 2023

    I was so anxious to get this phone! I never bought anything refurbished in my life and glad I found this site. I had an iPhone 13 but gave it away to my brother . I wanted a bigger phone so I decided to try an iPhone 12 Pro Max . The phone came in excellent condition. A few scratches on the screen but barely noticeable. 91% battery health , so that’s a plus . I love my new phone . It’s a little dirty in the speaker holes but nothing that can’t be cleaned !
    iPhone 12 Pro Max

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    Purchased on February 23, 2023

  • O

    Olayemi O.

    4.4/5

    Reviewed in the United States on April 16, 2023

    Well well....it wasn't as bad as the reviews I read here. It's my first time getting a used phone and was skeptical about it with all the reviews I read. Anyways I got my Iphone 12 pro in good condition and I feel the excellent condition can't be better off... It looks like it has just been used for a month or so. It's so clean but has very small invisible scratch on the screen. Just 2 or 3, invisible like you have to look deeply before you can even see it. The battery capacity is 86%, I read reviews where someone said they got excellent condition at 86 or 84% capacity. I ordered 256gb and it was exactly what I got. The speaker is good, camera on point... No issues for now. I'm observing it though for the 30days ultimatum. And yeah it has some phone case dirt mark at the sides which I'm sure would not matter when I get a case for it. Amazon sells Iphone 12 pro refurbished for more than a $650 and I got it here on back market for $545 including the $25 student discount. Delivery was so fast. It wasn't upto 48hrs and I had to put my signature for receiving.
    iPhone 12 Pro

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    Purchased on April 3, 2023

  • J

    Jai D.

    4.6/5

    Reviewed in the United States on December 28, 2022

    My daughter loves her watch. I was only disappointed in the packaging. i just so happen to have an extra apple watch box so I repacked the item and it looked just like new from the apple store. Thanks Back Market for the best quality refurbished apple products. 7 items and counting!!
    Apple Watch (Series 6) September 2020 - Cellular - 40 mm - Aluminium Silver - Sport band White

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    Purchased on December 14, 2022

  • J

    Joseph B.

    5/5

    Reviewed in the United States on May 21, 2023

    item had originally been purchased less than four weeks ago, still qualified for AppleCare, despite being purchased in “great” condition, it was actually flawless, 100% battery life, not a single noticeable sign of use, I know that buying refurbished can be a bit of a lottery, but I definitely won hear!
    iPhone 13 mini

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    Purchased on May 8, 2023

  • B

    Brigitte C.

    5/5

    Reviewed in the United States on December 19, 2022

    Loved how fast and reliable the service was. The process of placing my order was easy and I didn’t have any problems. I paid for the upgrade to “excellent”, and I was expecting an item in decent condition that was going to look used. However, the condition of the phone I received exceeded expectations. It looks and works like a brand new phone from Apple. The battery is at 100% performance, the screen is in perfect condition,, and the same applies to the body of the phone; there are no dents, no scratches, nothing indicates that this phone has been refurbished. Will buy from this company again in the future.
    iPhone 13 Pro Max

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    Purchased on December 13, 2022

  • N

    Nghi N.

    4.8/5

    Reviewed in the United States on December 7, 2022

    Got my phone a day early which was a nice surprise. The phone is in excellent condition and includes the cable and block (something that apple doesn’t do anymore). Cant tell it was refurbished cept for the slight scratches on the corner but no one can see it with the case on. Very satisfied!
    iPhone 13

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    Purchased on November 25, 2022

  • D

    Deino W.

    4.6/5

    Reviewed in the United States on February 23, 2023

    I've had my phone for two weeksnow and it's amazing, I got it in good condition and there were little dents on the sides but they aren't noticeable unless you actually look at the phone, I have a phone case so you can't see it at all. It honestly looks new and no one knows it's a refurbished phone unless they ask where I got it. Shipping was great a back market carried me along every phase it also came with a charging cord. This is the first iPhone I've bought and I'm thankful I didn't buy a new phone. This is the way I'm going to buy my iPhones now.
    iPhone 12

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    Purchased on February 10, 2023

  • R

    Ryan E.

    4.3/5

    Reviewed in the United States on January 20, 2023

    Super Stoked with how this all turned out. I was ready to buy a new/used phone off of Amazon when a friend linked me to Back Market. Prices were astonishingly good, and reviews were top - so I thought I'd give a a go. I was most impressed with the customer service follow up and the shipping. I browsed and found a phone late Tuesday night and it was at my doorstep Thursday afternoon. That was really, really cool. I got an email every step of the way which instilled confidence. I also really like the way that they make you feel while purchasing. Things like "Our Goodest deals" and "Comes with good Karma" are cute and fun and oddly disarming. The Phone itself - I'm super happy with, it was twice the upgrade I had hoped for coming from an iPhone 6 -> to a 12. The phone was dirty, It was quite obviously owned previously by a lady who had long nails as there were very light surface scratches one the top of the phone from repeated use. Also just about every hole on the bottom of the phone was caked in tan foundation. I spent a good twenty minutes with a toothpick cleaning it out. Not as "Clean and refurbished" as I had hoped, but every other check was met with outstanding service so ...
    iPhone 12

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    Purchased on January 11, 2023

  • E

    Emanunel T.

    5/5

    Reviewed in the United States on February 1, 2023

    The product was perfect. The very good condition came with a battery life of 100% with chips or scratches. Even though the phone is refurbished everything about the phone seems brand new. When I get a new phone I will definitely buy from here again!
    iPhone 11

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    Purchased on January 12, 2023