CertifiedDirect's customer reviews

4.4/5

1,553 verified reviews in the last 6 months.

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    Jonathan R.

    5/5

    Reviewed in the United States on November 22, 2023

    Purchased two IPhone 13’s in “good” refurbished condition. They arrived as promised. Upon inspection there were no cosmetic marks or flaws and appeared brand new. We took them to the local cell provider and had everything transferred. That took some time but was easy. Have been using the phones for two weeks now and are very pleased. Would do the same thing again. The 30 day no questions return policy and 1 year warranty provided the peace of mind to purchase refurbished. Far better than any other I could find except Apple and you pay more there.
    iPhone 13 - Unlocked

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    Purchased on November 5, 2023

  • B

    Bryan G.

    4.9/5

    Reviewed in the United States on October 4, 2023

    When I got the iPhone 13 they had a great deal when buying it good. When the phone came it looked brand new, and it came with a charger and a sim tray removing pin. The charger that comes with this phone is decent, but you will need to buy one if you have a fast charging adapter. As for the phone, I was expecting for it to have plenty of scratches, but it only had one small scratch that disappeared after putting a screen protector. For the battery health, I was excited when I saw the battery health was at 100%. A month of use, and this phone has been smooth, bright and everything that you would expect out of this phone, I couldn't be more satisfied in buying refurbished tech, thanks Backmarket!
    iPhone 13 - Unlocked

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    Purchased on September 14, 2023

  • B

    Briana J.

    5/5

    Reviewed in the United States on October 7, 2023

    Much unlike my first purchase with back market (different seller) I am very satisfied with this one! I purchased an IPhone 13 in excellent condition. There wasn’t a single flaw that met my eye when I received it. Shipping was fast too. The battery health reads 100%, sound, speakers and mic all work well too. Does not get hot while charging. Which id usually expect with refurbished devices. Feels factory! I connected it with my carrier the same day, no issues!
    iPhone 13 - Unlocked

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    Purchased on September 29, 2023

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    Stephen james D.

    4.9/5

    Reviewed in the United States on October 9, 2023

    Listen. I love Back Market. I love the customer service. The prices. The products. All of it. I just bought the iPhone 13 Pro with 256 GB and it runs perfectly. It arrived within a couple of days in great shape. Before this I had my iPhone 7 for close to five years that I also purchased from Back Market and it was excellent. Affordable, functional, ethical tech? Yes please! If you are on the fence of buying a refurbished phone, I hope my experience helps you take the plunge!! Worth it.
    iPhone 13 Pro - Unlocked

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    Purchased on September 26, 2023

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    Shara-kay D.

    5/5

    Reviewed in the United States on October 15, 2023

    I was skeptical at first tbh looking at other reviews wondering if I was going to be as lucky as them but I was so happy and pleased with my purchase. I bought iPhone 12 Pro in fair condition and it looked brand new when I received it, no joke. Works very well. I am so pleased with the quality of this refurbished phone I will be buying again!
    iPhone 12 Pro - Unlocked

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    Purchased on September 29, 2023

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    Laura C.

    4/5

    Reviewed in the United States on November 2, 2023

    I was really nervous ordering a refurbished iPhone because I read so many terrible reviews. So far the iPhone 12 I bought for my child is working great. We bought in good condition but it was in almost excellent condition. I couldn’t find any scratches on the phone. There was lint in the charging and volume button but I was able to get that out so it was like new. I don’t think the phone was refurbished but probably a used phone. The battery is at 88 % so it didn’t seem like a new battery was put in. It will work for now and so far I would recommend back market.
    iPhone 12 - Unlocked

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    Purchased on October 5, 2023

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    Nancy B.