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CertifiedDirect
Seller reviews, items and info
Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 5 years
Based in United States
Overall rating
7,786 verified reviewsRating details
Accessories
4.3/5
Appearance
4.4/5
Battery
4.3/5
Lens & Camera
4.6/5
Overall performance
4.4/5
Packaging
4.5/5
Shipping
4.5/5
Reviews
Ashley M.
Verified purchaseReviewed 8/11/25, United States.
It arrived as estimated and the packaging was minimal with the phone simply being in a box with bubblewrap, with a charger, and instructions. Looking at it, it is in fact flawless all around the sides, back, and screen. The only thing that places it in the good category is the camera area, it’s a bit dirty and has visible scratches with tiny chips, but the camera works perfectly fine. Other than appearance the performance of the phone is great. Everything is running smoothly so far on the first day and the battery health is at 90% which is great. Immediate yes. It’s been 3 weeks now and I believe it’s time for the update. It’s been perfect. I have not noticed any sudden damages or sudden glitches and inconsistencies. It works like a brand new phone. Everything feels new. Will I be purchasing from backmarket again, yes. 100%. The battery life on this phone is very good, lasts me entirely all day and I put it to charge at night at 20%. Absolutely in love. I will admit I was scared of being that small percentage of people who get a terrible phone but I didn’t and I’m very happy. I’ve checked the battery life and it has gone down to 89%, I’m not sure what it could be due to, likely from me allowing it to charge to 100% and more recently down to 10% but regardless I haven’t noticed any change in the battery life so if that’s important for you then there’s that.
Condition
Good
Purchased
7/26/25
Tony H.
Verified purchaseReviewed 1/25/26, United States.
This was my third purchase from another seller on this site, and even though there was a small shipping delay, the phone was absolutely worth the wait. I picked up an iPhone 16 Pro (256GB) in Desert Titanium in 'Excellent' condition, and I am still in shock—it is basically a brand-new device. The previous owner must have just bought it because it only has 6 battery cycles, 100% health, and a full Apple warranty through December 2026! It even triggered the official Apple offers for 3 months of Apple Music and Arcade. Despite the delay, the quality is unbelievable. This platform has been 3-for-3 for me!
Condition
Excellent
Purchased
1/10/26
Marva L.
Verified purchaseReviewed 2/8/26, United States.
I ordered the iPhone 15 (256GB, Pink, Unlocked) and it arrived quickly and well packaged. The phone looks great with minimal wear and works perfectly. Everything matched the description, and activation was smooth. I’m really satisfied and would order from Back Market again.
Condition
Good
Purchased
1/29/26
Chalina S.
Verified purchaseReviewed 12/20/25, United States.
I was quite skeptical of ordering from this website since it was my first time hearing about it, but after some research and reading a ton of reviews, I decided to take a chance. I ordered the iPhone 14 for my husband as an upgrade from his iPhone 11 for an early Christmas gift. The shipping was fast, and the phone was in great condition. There were only two nicks on the phone but nothing that can’t be covered up with a case. Battery life is 86% and functioning like it’s new. Very satisfied with my purchase.
Condition
Good
Purchased
12/10/25
Saniyah L.
Verified purchaseReviewed 12/5/24, United States.
Ordered this iPhone 14 Plus starlight 128gb in excellent condition for someone as a Christmas gift and excellent is exactly how it arrived. No scratches, no dents, no visible signs of use. Battery was at 100% percent and that was extremely important for me, so I was pleased. Item arrived a day early than the original date which was cool. 10/10 would recommend this site/app and seller.
Condition
Excellent
Purchased
11/27/24
Shadrack M.
Verified purchaseReviewed 11/12/25, United States.
I ordered a refurbished iphone 12 plain in good condition from back market and lemme tell you guys the device was better than good. Practically brand new, works perfectly
Condition
Good
Purchased
10/25/25
Isaiah B.
Verified purchaseReviewed 4/12/25, United States.
I rate this 5 stars because I’m super impressed with back market, and Certified Refurbished, they meant it when it said excellent, there was no scratches, no dents, nothing, and an extra bonus was it came with 100% battery health, I’ve never bought from apple before and I feel proud to be apart of back market in helping the world, even though I didn’t get the experience of opening a apple box it still feels like I did, so Thanks to all of you that made this possible for me and everyone else, I really appreciate it!
Condition
Excellent
Purchased
4/7/25
Donna S.
Verified purchaseReviewed 3/21/26, United States.
This was the easiest and best ever transaction I have done in purchasing a Cell Phone ..condition is flawless quick transfer from old device battery great ,camera great overall phone works and looks excellent.
Condition
Excellent
Purchased
2/28/26
Lawrence S.
Verified purchaseReviewed 3/4/26, United States.
Excellent condition. Transfer of data from my old phone was surprisingly simple and easy. The phone itself works great and has plenty of storage space. My wife’s old phone is next on the list to be replaced. Thank you for your quality products at great prices.
Condition
Excellent
Purchased
2/18/26
Tyler H.
Verified purchaseReviewed 11/20/24, United States.
Ngl, this phone tuff asff I love it it just came in 2 hours ago. Ordered in fair condition and is nearly excellent, despite 3 very small and barely noticeable scratches on the screen. There are scuffs on the edge of the phone on the metal part, but that is expected, and aswell barely noticable. 10/10. will get my next phone from here, I love it, and very fast shipping, came in 4 days after purchasing. The battery is at 86%, but I dont mind, but if you do, add the battery replacement option, or go with the better options instead of fair.
Condition
Fair
Purchased
11/16/24
Legal address
CertifiedDirect2810 North Church Street,Wilmington 19802United States
Seller's country of origin
United States