CertifiedDirect's customer reviews

Overall rating

6,625 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.4/5

  • Accessories

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Shadrack M.

    Verified

    Reviewed 11/12/25, United States.

    I ordered a refurbished iphone 12 plain in good condition from back market and lemme tell you guys the device was better than good. Practically brand new, works perfectly

    Condition

    Good

    Purchased

    10/25/25

  • Isaiah B.

    Verified

    Reviewed 4/12/25, United States.

    I rate this 5 stars because I’m super impressed with back market, and Certified Refurbished, they meant it when it said excellent, there was no scratches, no dents, nothing, and an extra bonus was it came with 100% battery health, I’ve never bought from apple before and I feel proud to be apart of back market in helping the world, even though I didn’t get the experience of opening a apple box it still feels like I did, so Thanks to all of you that made this possible for me and everyone else, I really appreciate it!

    Condition

    Excellent

    Purchased

    4/7/25

  • Mia A.

    Verified

    Reviewed 9/29/25, United States.

    It looks completely new!! There were no scratches or marks. Everything seems to work fine so far. It came with a charger cord. The shipping was quick and there was no damage on the packaging it was in.

    Condition

    Excellent

    Purchased

    9/7/25

  • Ashley M.

    Verified

    Reviewed 8/11/25, United States.

    It arrived as estimated and the packaging was minimal with the phone simply being in a box with bubblewrap, with a charger, and instructions. Looking at it, it is in fact flawless all around the sides, back, and screen. The only thing that places it in the good category is the camera area, it’s a bit dirty and has visible scratches with tiny chips, but the camera works perfectly fine. Other than appearance the performance of the phone is great. Everything is running smoothly so far on the first day and the battery health is at 90% which is great. Immediate yes. It’s been 3 weeks now and I believe it’s time for the update. It’s been perfect. I have not noticed any sudden damages or sudden glitches and inconsistencies. It works like a brand new phone. Everything feels new. Will I be purchasing from backmarket again, yes. 100%. The battery life on this phone is very good, lasts me entirely all day and I put it to charge at night at 20%. Absolutely in love. I will admit I was scared of being that small percentage of people who get a terrible phone but I didn’t and I’m very happy. I’ve checked the battery life and it has gone down to 89%, I’m not sure what it could be due to, likely from me allowing it to charge to 100% and more recently down to 10% but regardless I haven’t noticed any change in the battery life so if that’s important for you then there’s that.

    Condition

    Good

    Purchased

    7/26/25

  • Saniyah L.

    Verified

    Reviewed 12/5/24, United States.

    Ordered this iPhone 14 Plus starlight 128gb in excellent condition for someone as a Christmas gift and excellent is exactly how it arrived. No scratches, no dents, no visible signs of use. Battery was at 100% percent and that was extremely important for me, so I was pleased. Item arrived a day early than the original date which was cool. 10/10 would recommend this site/app and seller.

    Condition

    Excellent

    Purchased

    11/27/24

  • Avery M.

    Verified

    Reviewed 6/24/25, United States.

    I am so happy with my purchase! This phone is great and definitely and upgrade from my SE. It came with no scratches or dents or cracks and the battery capacity is at 100% which I was scared that it wasn’t going to be. It only took it about 4 days to arrive which is not bad at all. Overall I am very pleased with and next time I upgrade I plan to purchase from back market again.

    Condition

    Excellent

    Purchased

    6/15/25

  • Andrew P.

    Verified

    Reviewed 11/17/25, United States.

    Not the first Back Market refurbished phone that I've purchased, but the first for me. As with the other phones, this "Good" condition phone was almost without any discernible wear. Battery works well and last easily through the day, no matter my usage. Transferring files and data was easy, although there were some things that didn't transfer perfectly, especially highlighting of phrases and paragraphs. Overall, as good as buying a new phone from Samsung.

    Condition

    Good

    Purchased

    11/4/25

  • David O.

    Verified

    Reviewed 11/7/25, United States.

    I’ve only had the phone for about three weeks but so far, it has been great. I asked for a phone in “excellent” condition, and I got one on the first try. Backmarket has been great and this refurbisher has been too. Thanks Backmarket

    Condition

    Excellent

    Purchased

    10/11/25

  • Luis G.

    Verified

    Reviewed 10/23/25, United States.

    Very impressed. The phone came immaculate. I did select “excellent condition” and it certainly was in excellent condition. Not a scratch, scuff or anything showing this phone had been used. It was my first refurbished purchase ever and you know what? I think I’m going to go refurbished a lot more often. Would highly recommend seller and BackMarket app, fully satisfied and happy with my purchase.

    Condition

    Excellent

    Purchased

    10/4/25

  • Dale E.

    Verified

    Reviewed 5/6/25, United States.

    Needed to update and replace my old iPhone SE. battery not holding charge and past the update program. Got a refurbished iPhone 14, although not the latest model it’s working great!!! Highly recommend Backmarket phones!!

    Condition

    Good

    Purchased

    4/15/25