CertifiedDirect's customer reviews

My iPhone 14 arrived within a few days of my order. I ordered one that was listed as “good” condition. I was expecting a few minor scratches but when I opened up the box, it was in pristine condition! 😁 Not one scratch on either front or back of my phone! Your business was in touch with me, via email, from start right up to when I mailed my old iPhone back to you , free of charge. In my opinion, you are definitely a 5 star business with 5 star service. I will highly recommend you to anyone looking for a refurbished/reconditioned cell phone!

I have been using my refurbished iPhone 12 for a couple of weeks and am extremely pleased. I chose one in Excellent condition and it arrived as such. It looks perfect and is working great. And it’s such a huge improvement over my previous iPhone 8 in so many ways. Also, while being larger is a definite bonus, it is not too large, which Is important to me.

I recently purchased the iPhone 13 Pro Max 512GB in Sierra Blue from Back Market, and I couldn't be happier. The device is a powerhouse, with lightning-fast performance, a stunning camera system, and a vibrant Super Retina XDR display. Despite being refurbished, it arrived in pristine condition and functions like new, backed by Back Market's 12-month warranty. The savings compared to buying brand new are significant, making it an unbeatable deal. I highly recommend both the iPhone 13 Pro Max and Back Market for anyone looking for a top-tier smartphone experience at a more affordable price.

Great experience and I bought a very good Apple Watch for far less than a new one, no issues with my watch after a year of ownership. Bought it in 2023. I trust Back Market. Buying a refurbished iphone and my trade in is the last iPhone I bought from Back Market in 2021.

i’m obsessed with my new phone !! i only have one complaint- i ordered a phone in excellent condition & it has a big scratch at the bottom of the screen ! not what i would expect from “excellent condition.” Luckily with the screen protector on it’s barely noticeable, but still, i was kinda bummed about it. other than that the phone works literally perfectly & is beautiful! this is the third apple product i’ve bought from back market & i totally recommend it to anyone who’s unsure about trying a refurbished piece of tech. i’ll be using this phone for years to come! totally worth it :)

This refurbisher is awesome, I needed to get a new phone and struck gold on this one. I got it in good condition but when the device came in it looked brand new besides a little dust on the camera if you are like me and in the market for a new phone this company is the way to go I'm pretty sure the seller is called certified direct. They did awesome I will add that this phone did come with a 86% battery life which is normal when you buy a refurbished phone but the battery is great definitely holds a charge I would rate this phone 10/10🤌👌

The phone I received was in near perfect condition, I am very pleased! I wouldn't be able to tell any difference between my refurbished phone I received vs if I had paid over $200 more for a new phone.

i’ve been using this iPhone for 2 months and it’s been great. it came in really good condition with a charging cord and i like the look of the red. it’s best you get your phone from here so you get a deal on it instead of shelling out thousands of dollars a year. I would highly recommend this shop over all the other refurbished phone shops like plug.

After researching which phone I wanted and where to purchase a refurbished phone, I went to Backmarket. Found the phone I wanted and ordered it. Delivered promptly and in excellent condition, my new phone is wonderful! Works perfectly, looks new! I'm thrilled!