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Go back to shoppingBased in United States
Overall performance
4.6/5
Appearance
4.9/5
Accessories
4.8/5
Battery
4.4/5
Lens & Camera
4.9/5
Packaging
4.9/5
Shipping
4.9/5
Reviewed 2/23/26, United States.
Phone was shipped in a timely manner and was received in good condition. HOWEVER, after charging I attempted to open my new phone only to discover it needed a password. Called customer service and was offered a few suggestions, none of which worked. Was told they had to get in touch with seller who was not currently available. Next day I couldn''t reach anyone at customer service. Third day I finally got their attention and was told the phone would have to be returned for unlocking. All in all, a totally disappointing transaction. Before a refurbished phone is placed for redistribution, the seller should make sure it is in pristine condition. No excuse for the situation I was faced with.
Condition
Excellent
Purchased
2/6/26
Reviewed 11/19/25, United States.
everything went well. Great customer service, user friendly app/website and prompt service/delivery. product was as advertised
Condition
Excellent
Purchased
11/5/25
Reviewed 11/29/25, United States.
It was easy set up and up and running. Thank you
Condition
Fair
Purchased
10/27/25
Reviewed 12/18/23, United States.
So.. this is actually a Pro Max. I bought the cheapest condition (all I could afford) from backmarket, which I believe is “fair”. And this phone is exceptional. Some light scratches and that’s it. Other than that, it’s perfect. I use my phone a lot, and from when I wake up at 6:30am to when I sleep 10:30pm my phone goes from 100% to 43%. Great phone. Would recommend. And they gave me a great trade in deal.
Condition
Fair
Purchased
11/27/23
Reviewed 11/6/25, United States.
it came in perfect condition I love it
Condition
Excellent
Purchased
11/1/25
Reviewed 11/19/25, United States.
Very good, nice and clean
Condition
Excellent
Purchased
11/2/25
Reviewed 11/6/23, United States.
The phone is absolutely in pristine condition, aside from a microscopic scratch near the camera that takes a bit of effort to see. Would buy again from BackMarket.
Condition
Excellent
Purchased
10/20/23
Reviewed 11/23/25, United States.
Condition
Excellent
Purchased
10/27/25
Reviewed 3/10/25, United States.
Basically new from what I can tell, working great!
Condition
Excellent
Purchased
2/16/25
Reviewed 1/8/24, United States.
So far the phone looks nice and has not had any problems. The only thing I was disappointed in was the battery was only 82% I thought they were supposed to be at least 85 or higher.
Condition
Good
Purchased
12/20/23