's customer reviews

Overall rating

345 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.4/5

  • Accessories

    4.2/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Natasha R.

    Verified

    Reviewed 2/2/25, United States.

    shipping was fast no issues. So far the phone is good and came in great condition. Battery life is amazing but the camera is pretty good. Still learning the phone but happy with the purchase none the less :)

    Condition

    Good

    Purchased

    1/17/25

  • Tom R.

    Verified

    Reviewed 8/14/25, United States.

    This was a replacement for my S9 which I also bought from backmarket 2+ years ago. Vast improvement over the S9 except for the camera. Will not focus on anything 12" or closer. Didn't know when I bought it but seems to be a problem with the S20. Phone was like new with no scratches or defects and arrived quickly. Was easy to setup by using the Samsung app to transfer to the new phone. Will always buy from back market for phones and tablets and have always bought refurbished and never a problem. Great company.

    Condition

    Good

    Purchased

    7/12/25

  • Shellie H.

    Verified

    Reviewed 11/3/25, United States.

    I am very happy with my phone and with Back Market. I am so glad I bought a phone and a JBL speaker from you guys ...they both are in amazing condition and i got them so cheap! You have incredible prices!!

    Condition

    Good

    Purchased

    10/18/25

  • Patricia B.

    Verified

    Reviewed 6/6/25, United States.

    I was on the fence as to what to replace my Samsung Galaxy S8 that was causing me issues and I stumbled onto Back Market in my search. It was a blessing as I was able to get an ungraded phone with a price that I could handle. The purchase was easy and the shipping was as well.

    Condition

    Good

    Purchased

    5/19/25

  • Brian S.

    Verified

    Reviewed 1/23/25, United States.

    shipping was FAST! The phone actually came 1 day early. Phone was DOA from the factory, and refurbished. Phone was listed as "excellent" condition, and was received in excellent condition. This was my first purchase from Back Market, and as long as they keep coming in the condition I pay for, it won't be my last.

    Condition

    Excellent

    Purchased

    1/17/25

  • Ashraf M.

    Verified

    Reviewed 12/6/24, United States.

    fantastic. perfect i will purchase more phone from this site. soooo good products. No more scretch or any fault. 100% Accurate

    Condition

    Excellent

    Purchased

    12/4/24

  • Jacobo M.

    Verified

    Reviewed 6/15/25, United States.

    exactamente como aparece en la información de la app.. la batería de uso diario y algunos rayones . pero todo exactamente como se indico en la información de la compra compra.quierp comprar otro pero en mejor calidad para probar s funcionamiento

    Condition

    Fair

    Purchased

    5/28/25

  • Trisha P.

    Verified

    Reviewed 9/22/25, United States.

    I love the Pixel 8 except for.....The battery life in this phone is nothing like my Motorola.I feel like my battery is not refurbished with the phone.I am a constant phone user.Trust me the Pixel is a great phone just not for me! I am researching a different phone now When my refund goes thru I will be buying a different phone!! Love the customer service with this company.

    Condition

    Good

    Purchased

    9/15/25

  • Andrew S.

    Verified

    Reviewed 8/21/25, United States.

    Was clean as advertised, no scratches viewable from normal use distance. Noticeable dirt in the earpiece hole (where the top speaker is that you use when phone calling) that had to be cleaned out with a tool. Nothing else really was bad physically, battery had about 97% health which is great, all features work. Pretty good :)

    Condition

    Good

    Purchased

    7/31/25

  • Ty B.

    Verified

    Reviewed 6/15/25, United States.

    Phone looked in great shape for however they advertised it. Looked almost brand new. Will try and update in few months. But for now, feel good about purchasing from they instead of Walmarts website with refurbished phone that I returned instantly.

    Condition

    Good

    Purchased

    5/30/25