Grandcity Telecom Inc's customer reviews

4.5/5

182 verified reviews in the last 6 months.

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  • B

    Brenda L.

    Purchased on January 17, 2024

    4.1/5
    So far so good with my refurbished iPhone 12. It arrived in "excellent" condition and I am not expecting any problems. A great option for someone who can't afford a brand new phone. I upgraded from an iPhone 7! Easy process too.
    iPhone 12 128GB - Blue - Unlocked

    Reviewed in the United States on February 5, 2024

  • G

    Gerald P.

    Purchased on March 10, 2024

    4.5/5
    Trading in my beat-up S21Ultra with damaged screen for this excellent condition replacement enabled me to, in turn, take advantage of trade-in promotion at Samsung Store. My old phone was worthless for trade-in otherwise. The refurbisher who purchased my trade-in tried to claim that it didn't take a charge... but with my photos in hand, the Backmarket staff swiftly dealt with that. Be sure to take photos of live phone, and of each stage of packaging, so that Backmarket is able to support you in case of dispute. Great customer service!
    Galaxy S21 Ultra 5G 128GB - Black - Unlocked

    Reviewed in the United States on March 24, 2024

  • M

    Maria C.

    Purchased on January 10, 2024

    5/5
    Everything was seemless. I'd never had a refurbished phone before, and I am so happy with my choice! There was only a minor dent near the cameras and no other scratches or scuffs, and that one is covered by the case anyway. The phone works brilliantly, and the actual purchasing process worked as it should. All in all, would 100% recommend.
    Galaxy S22+ 5G 128GB - Black - Unlocked

    Reviewed in the United States on February 3, 2024

  • A

    Anna L.

    Purchased on January 8, 2024

    4.9/5
    This phone just arrived, It looks perfect, and so far it seems to be working very well. After just sending back a phone 2 weeks ago that didn't work upon arrival, I was refunded promptly and I decided to order another one. I am happy I did. This time I didn't have to spend much time setting it up. Everything went smoothly, transferred over, sim card works, speakers work, The phone looks like new. I will continue to order from Back Market again the next time I need a phone. You can wonder if you should try a refurbished phone, but as I said, I did get one that didn't hook up to the network, but I sent it back, no questions asked, and they sent me a very excellent phone right away! Glad they have a 30 day policy!
    Galaxy S21 Ultra 5G 128GB - Black - Unlocked

    Reviewed in the United States on January 12, 2024

  • T

    Tina C.

    Purchased on November 9, 2023

    5/5
    This phone is phenomenal,my first Note after many Galaxy phones. Perfectly described, beautiful & function like a new phone so far. This was my first refurbished phone & first time using Back Market. I'm very impressed with everything and will never buy new again.
    Galaxy Note20 Ultra 128GB - Bronze - Unlocked

    Reviewed in the United States on November 30, 2023

  • B

    Bob B.

    Purchased on November 5, 2023

    4.6/5
    Was delivered in timely manner and physically looks excellent. The characters on the right side of the screen repeat when typing as did my last refurbished phone. Assuming its a defect from an aftermarket display. Its too much of a pain to remove everything and return it. So, I'll just deal with it. Still a great deal.
    Galaxy S21 5G 128GB - Gray - Unlocked

    Reviewed in the United States on November 28, 2023

  • J

    Judith R.

    Purchased on January 31, 2024

    4.4/5
    I have bought several phones through BackMarket. Great customer service. The phones arrive as scheduled. I love my new phone. The only thing I am not so happy about is the battery. I realize it is not a new battery, but it seems to run down quicker than usual, if I compare it to my other refurbished phones. I am not on the phone that much. I don't text a lot...I don't talk a lot. By evening I have to plug it in.
    Galaxy S20+ 5G 128GB - Black - Unlocked

    Reviewed in the United States on February 12, 2024

  • J

    Joe M.

    Purchased on January 15, 2024

    4.8/5
    The iphone 12 I got is in immaculate condition. Not a single scratch. Delivery was slow, but that was up to fed ex. I think they lost the package for a couple of days. The customer service is excellent. They checked to see if I was happy with my order and even sent me instructions on how to transfer my info from the old phone to the new. I am telling my friends about Back Market. This company is terrific!
    iPhone 12 128GB - Black - Unlocked

    Reviewed in the United States on February 22, 2024

  • L

    Lana A.

    Purchased on January 28, 2024

    5/5
    This is the 2nd phone I've purchased from Back Market and its great. refurbished but you can't even tell. I got a Galaxy S21+for $280 that's a great deal ! 10/10 would recommend. I tell everyone about it when they ask about my phone!
    Galaxy S21 5G 128GB - Purple - Unlocked

    Reviewed in the United States on February 7, 2024

  • J

    Jason B.

    Purchased on January 24, 2024

    5/5
    I received my Galaxy S21 Ultra 5G phone in excellent (felt new) condition as advertised. If every purchase goes this smoothly I couldn't imagine not opting to give BackMarket FIRST consideration before purchasing electronics. 100% satisfied. Laptop Next!
    Galaxy S21 Ultra 5G 128GB - Black - Unlocked

    Reviewed in the United States on February 5, 2024