Back Market

Koala Stash's customer reviews for all refurbished products

4.2/5

2,565 verified reviews in the last 6 months.

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  • A

    Alexis A.

    5/5

    Reviewed in United States on January 16, 2023

    I’ve had this refurbished MacBook Air for 2+ years and it’s been working smoothly ever since! Best purchase ever and I’m really impressed with Koala Stash refurbishers with their quality and attention to detail. Thank you Backmarket!
    MacBook Air 13" (2017) - QWERTY - English

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    Purchased on the September 5, 2020

  • E

    Erasmo S.

    5/5

    Reviewed in United States on December 16, 2022

    Thank you very much to the team at Backmarket. My refurbished MacBook Air had a better that would not charge. These guys went above and beyond to make sure this issue was resolved. I sent it back and they fixed issue and I have a perfectly working laptop now. Thank you very very much for your help and I highly recommend Backmarket to anyone in doubt.
    MacBook Air 13" (2017) - QWERTY - English

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    Purchased on the March 16, 2022

  • J

    Jacob S.

    4.8/5

    Reviewed in United States on October 24, 2022

    I was definitely skeptical about ordering a pre-owned/ refurbished MacBook pro, but after I got the laptop I am very happy with it. It is in excellent shape and works really well. I have been wanting a MacBook for a while but just couldn't pay what they wanted for the new. I will definitely be ordering from this company again!! Thank you backmarket for making it such an easy purchase! Definitely very happy with this company and the product!
    MacBook Pro 15" (2018) - QWERTY - English

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    Purchased on the October 19, 2022

  • D

    Dawn W.

    5/5

    Reviewed in United States on October 7, 2022

    After spending countless weeks going back and forth between buying brand new directly from Apple or buying refurbished elsewhere; I finally closed my eyes and hit “checkout” on Back<Market. Did I regret it? Instantly. I have a habit of making poor choices and falling victim to scams. Lol. So much so my bank even called me to confirm my purchase before they authorized the transaction! This was NOT one of my dumb decisions however! My MacBook Pro arrived just over 24hrs after purchasing it and had I not known…I would have assumed it was brand spanking new! I’m sure I’ll make several foolish purchases moving forward… but I’m confident not a single one will be from here.
    MacBook Pro 15" (2019) - QWERTY - English

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    Purchased on the October 6, 2022

  • A

    Annette H.

    5/5

    Reviewed in United States on September 6, 2022

    I am so glad I found BackMarket! In my search for quality used MacBooks, I was delighted by the amount of detailed information included for the available used/refurbished MacBooks and other laptops. The free warranties-with-purchase are very good so that made me more confident to buy from a BackMarket seller. I waited until I had some experience with my "new"/used MacBook Air before writing this review. Shortly after I set up the laptop, there was an Apple-rolled-out upgrade - and that went well. I have tested as many of the functions that I could think of, and this laptop works like a new one. When I am ready to purchase another computer, I will definitely shop BackMarket again! (BTW, mine arrived well before the expected date AND it was packaged brilliantly! Wrapped in thick air pocket material within an efficiently-sized box.)
    MacBook Air 13" (2019) - QWERTY - English

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    Purchased on the August 9, 2022

  • C

    Cheryl K.

    4.4/5

    Reviewed in United States on January 26, 2023

    I just activated the phone yesterday but so far I love it! This is the 2nd refurbished iPhone 8 plus that I have purchased from Back Market and I'm hooked! Seriously, I need a 12 step program for Apple products! 😂 I don't think I'll ever buy a new Apple device without checking for refurbished products 1st. Back Market is a great supplier and very friendly and helpful. You will not be disappointed.
    iPhone 8 Plus

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    Purchased on the January 16, 2023

  • S

    Sarah M.

    5/5

    Reviewed in United States on November 17, 2022

    I got a MacBook pro in great condition for half the price of a refurbished one on the Apple website. It's a 2020 model and has the dynamic touch bar on top, which I don't really like, but it works great for work (coding) and play (Netflix)!
    MacBook Pro (2020) 13-inch - Apple M1 8-core and 8-core GPU - 8GB RAM - SSD 256GB

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    Purchased on the November 1, 2022

  • J

    Julie G.

    5/5

    Reviewed in United States on January 25, 2023

    I received my refurbished iPhone 11 a couple days earlier than I anticipated and am very pleased with the entire process and the phone itself. I ordered one in "good" condition and it looks brand new. It was very well packaged. Initially, I opted for refurbished as I had a used iPhone 6s for the last 4 years that was given to me by a friend who upgraded. It still works well and I plan to donate it to a shelter. We switched cellular services (right after I figured out how to use it, lol) and everything went without a hitch. Loved the service, the phone and the company's sense of humor. Would definitely use again.
    iPhone 11

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    Purchased on the January 12, 2023

  • K

    Kirstin W.

    4.6/5

    Reviewed in United States on January 13, 2023

    My iPhone 12 Mini arrived in excellent quality. There were normal scuffs and dirt from it being pre-owned, and the battery health was at 86% upon arrival; however, the phone works beautifully and I’ve had no issues with the device. It cleaned up well and the scuffs are hidden by a case anyway. The shipping took a little longer than expected, but the tracking details were accurate and there was no issue with dispatch or delivery. I was a little nervous to read negative reviews about the refurbisher, but I am very pleased with my device and the buying experience.
    iPhone 12 mini

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    Purchased on the December 30, 2022

  • B

    Barbara U.

    4.9/5

    Reviewed in United States on December 29, 2022

    I purchased an Iphone XR for my 15 year old granddaughter. It was marked "very good condition" and she said it looked great. She is raving about it, enjoying the amount of storage and her ability to download games quickly as well as take fantastic photos. Ordering was a breeze and the phone was delivered within a few days. The website is easy to use and has a large selection of phones to choose from. The price was very affordable considering what new phones go for. Back Market is a great and trustable resource for refurbished phones. It was actually my granddaughter who told me about Back Market.
    iPhone XR

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    Purchased on the December 18, 2022