Customer reviews

I waited more than a month after receiving my Google Pixel 7a before writing this review. I live the trial period Backmarket gives to get comfortable with the new phone and really use it to see if any problems arise. So far so good, I don't know what the issues, if any, were before the purchase but everything seems to be working as it should it should. I get an occasional glitch with certain apps but I think those are app issues. I did my homework on this phone and for the condition Backmarket beat every other sites price point. It arrived just as described and Backmarket was sent clear instructions on setup right out of the box and have been good about checking in to make sure everything is working well. This is actually the 3rd phone I've purchased from them, I also bought one apple for my daughter and one for her boyfriend and a couple years ago and both of those still work great too. I think this is a company that truly cares about doing their part to recycle and while delivering a great service and customer service. I won't ever ever by a brand new phone again because of that. Keep doing what y'all are doing. It's win win for everyone!! Thanks for letting me respond....

So I just stumbled upon this website and decided to order a phone without really knowing anything about this company and I’ve got to say this was a great purchase. The phone I ordered was the iPhone 13 Pro Max in excellent condition when I received it it looked absolutely brand new. Didn’t see any scratches or anything, but it did apparently have the camera replaced, but after taking some pictures and videos, I couldn’t even tell I am overall satisfied with my purchase and would definitely recommend if you are looking for a phone for affordable price

Back Market is the best. I ordered a Iphone 12 Pro Max in Silver. And it was in excellent condition. It functions like new. I Rate it a 10/10. This is my first time ordering from the website. but I will continue to order. Think twice when thinking about buying new devices. Back Market is the best place to save.

I ordered a "Good" iPhone 13. The phone arrived in about 2 days. Upon opening it, I was quite surprised. There are very minor scratches on the sides, & that's it. The screen and cameras are flawless. Everything appears to be working & I'm extremely satisfied with my purchase.

I really love my IPhone 12 Pro Max. It was almost perfect. The only issue is I ordered my phone in excellent condition, and was assured that the battery would come with a minimum of 85% battery life but my phone only has 83%.

Great product. It arrived 2 days early in excellent condition. Can’t tell it’s refurbished at all. The shell and screen are dent and scratch free. The computer runs well too.

I was teetering between a 3-4. The phone looks excellent but the battery life is 84% (promised a minimum of 85%) and I’ve had some issues so far within 2 days of using. Once, a text message popped up but then when I went to open it, it wasn’t in my messages. I checked my iPad and it was there so the message should have gone through. I also already had an issue with the screen flashing the Apple logo which I read could be a handful of things. Now today, the 2nd day, it doesn’t seem to be able to reach the cellular connection and is in SOS mode that I cannot get out of. I’m hoping these are just little blips that won’t last but we’ll see.

If this is good condition, Excellent might as well be straight out of the Apple factory. Very minor scratches on the screen and back, nothing that a screen protector and phone case can’t cover. Battery is rated pretty high, and came with a charger. Thank you!

My phone came quickly, I was happy with the condition of the refurbished phone & it works great! I’ll definitely buy my next phone from Back Market.