Customer reviews

Shipping was extra prompt (I placed my order around 1 in the afternoon & by that evening my phone was already being shipped) I ended up getting my phone a day early which was on point since we ended up getting a good amount of snow & it got here just before all the snow started sticking to the roads👏👏👏 The phone it self is in impeccable physical condition🤯, so needless to say I am very pleased & impressed.

Hands-down, the best company to order your phones from recently. I just had an issue getting a phone from a different Company on this app they sent me such a terrible phone but tek talk Got it right little to no scratches and I got the fair option. Also, my battery health is at a 99. If you’re gonna buy a phone please order from tektalk

I've made 4 purchases off back market now. The quality of the devices is very impressive and worth buying. The customer service will get back with you very quickly with any questions you may have. Back market normally ships out within 2 business days so shipping is quick and easy.

Exactly what I ordered. I requested the device to be in excellent condition when I ordered, and received a phone that is absolutely in excellent condition. The phone appears to be very lightly used, and meets the description offered by Back Market. All functions are up to spec. I'm very pleased with this purchase.

Love the phone--impeccable condition. Had some trouble with the full set up: I got to the 3/4 of the way mark and had some issues. Took it to a local location of my carrier and they couldn't complete the set up either. I finally hit a "corporate" location of my carrier and they were swift to help. I was worried at first, but happy now.

This item was purchased as a gift for my daughter, and she was thrilled with it. It arrived in excellent condition, without any scratches, and appeared almost brand new. The shipping was done in an unmarked box, which I appreciated, and they ensured that a signature was required upon delivery. Overall, the item was in remarkable condition and was shipped promptly.

The vibe I got was very positive and sensed a strong desire to make sure everything went well with the ordering process. It did, and my new-to-me iPhone arrived very quickly. Everything appears to be working as it should.

Order arrived as expected. The iphone had a better battery life % than I was expecting, which it was great and something that worried me before purchasing. I would be looking to buy other things in the future for sure.

Ordered an iPhone 13 Mini. The phone was in excellent condition as stated on the site and it came with the included USB C-Lightning cable which looked new. (One disappointment: the phone's Battery Health shows only 88% of maximum capacity.) All items were securely packaged in a nice, sealed, custom, brown corrugated box. The shipment arrived a week late but that was due to USPS misrouting the package.

This has been the ideal experience. Quality product, quality distribution. I enjoy the ease of use on the app as well as mobile/desktop website. Product was received in condition as intended. I guess the only issue I had in the process is: I am still waiting on PayPal to release my points of 5% cash back for purchasing a BackMarket product. I already received the points for using the debit card, but BackMarket has not released the points to my account.