The Phone Cellar's customer reviews

Overall rating

382 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Accessories

    4.1/5

  • Appearance

    4.5/5

  • Battery

    4.4/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.4/5

  • Shipping

    4.6/5

Reviews

  • Paula W.

    Verified

    Reviewed 10/10/25, United States.

    I love my Moto Razr. A little learning curve getting it set up, but that's on me. It's a nice change from my much older Moto and I enjoy a lot of the new features. Thanks to Back Market for offering used/refurbished products that are affordable and reliable. I will recommend them to all of my friends for their electronic needs.

    Condition

    Good

    Purchased

    9/9/25

  • Rick M.

    Verified

    Reviewed 11/15/25, United States.

    I was so happy with my order from The Phone Cellar. My MacBook Pro was much better than described. It was rated "Fair" in condition but is actually "Amazing" because it looks and performs like a new laptop. I can't see even a tiny blemish on it. It charged, updated and activated perfectly. It was packaged bullet-proof and arrived early, much to my delight. Thanks Phone Cellar and BackMarket!!

    Condition

    Fair

    Purchased

    11/12/25

  • Franz V.

    Verified

    Reviewed 8/24/25, United States.

    Back market gave me the best service that anyonecouldaskfor. The razr came looking like brand new and it came 2 days earlier than expected. I must be honest I was worried because it is reconditioned, but all that doubt and worries went away when I opened the box and surprised my wife. Thank you back market.

    Condition

    Excellent

    Purchased

    8/8/25

  • Candace A.

    Verified

    Reviewed 11/6/24, United States.

    2nd tablet I bought from them... 1st ipad I bought for my son.. was also in perfect condition.. this one I purchased for myself.... this tablet was in great condition... no problems at all came super quick as well overall happy with my purchase.

    Condition

    Good

    Purchased

    10/18/24

  • Jeslyn P.

    Verified

    Reviewed 10/15/24, United States.

    I received the MacBook sooner than originally expected and it was in good condition, although I paid for fair. The only thing I will say is that the ports were dirty as if they had never been cleaned. I cleaned them, no big deal. I would order from this seller again. I bought a pink case and keyboard to cover for aesthetic reasons, not because there was much visible damage.

    Condition

    Fair

    Purchased

    9/21/24

  • Ronald B.

    Verified

    Reviewed 2/20/25, United States.

    I purchased the Google Pixel 8 Pro because I was fed up with issues with the Samsung devices I have had. I previously had Motorola devices and thought Samsung was an upgrade. I couldn't have been more wrong. The Pixel 8 was a huge upgrade and transferring apps and such was nearly effortless. In addition Back Market has the absolute best deals on phones. This was my third purchase through Back Market. I couldn't be more pleased.

    Condition

    Fair

    Purchased

    2/4/25

  • Slug M.

    Verified

    Reviewed 9/1/25, United States.

    Phone works great and came clean and in good condition. 7$ for a 2 year warranty is insane. i will never again make the mistake of buying a refurbished phone without warranty after the pixel 6 pro I got on amazon bricked itself in 3 months and left me boned

    Condition

    Good

    Purchased

    8/14/25

  • Pj F.

    Verified

    Reviewed 11/30/25, United States.

    my first purchase with Back Market. Dropped my phone and shattered the screen. Verizon told me my assurion coverage was$0 deductible, yet Assurion charged me a deductible. So, decided I was working to look at alternatives..... discovered Back Market. purchased my safe phone, one year newer. fairly easy transition, although have had to upgrade the system twice so now I'm on Android 15. I mention that as I either missed that in the description or wished I would have known that as we are traveling and had to make special effort to find WiFi for the upgrades. Love that Back Market offers alternative insurance besides Assurion. Follow-up customer service has been great. Thank You.

    Condition

    Excellent

    Purchased

    11/10/25

  • Marco L.

    Verified

    Reviewed 11/17/25, United States.

    device works fine and the condition was good as it showed on the website. but the phone still has dirt on it the side. thought it was just scratches or dents like the rest of the condition but it was dirt

    Condition

    Good

    Purchased

    11/3/25

  • Keith H.

    Verified

    Reviewed 3/11/25, United States.

    Disappointed. The pixel 9 feels like a downgrade from the Samsung S9+. Significantly heats up during moderate use like gps or gaming, frequent disconnection from Android auto, closing background apps when switching between apps. The pixel 9 is a poor choice.

    Condition

    Good

    Purchased

    2/15/25