ThePhoneStoreCo's customer reviews

4/5

64 verified reviews in the last 6 months.

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  • A

    Adhama M.

    Purchased on March 8, 2024

    5/5

    I like BackMarket. Buying refurbished, for me, is great! Great for the environment, costs less than new, a refurbished product is brought up to the same specs as when it was new, and it keeps people employed. Aside from that, This isn't my first purchase from BackMarket...and it won't be my last. Love you folks.

    Reviewed in the United States on March 24, 2024

    iPad 10.9 (2022) 64GB - Blue - (Wi-Fi + GSM/CDMA + 5G)
  • P

    Paul W.

    Purchased on May 27, 2024

    5/5

    My daughter got this phone. It was the perfect condition and works perfect. She loves this phone it was two apple upgrades higher and cost a little over 500. Thankyou back market was great experience. Will do business again in the future.

    Reviewed in the United States on July 1, 2024

    iPhone 14 Pro Max 128GB - Silver - Unlocked - Dual eSIM
  • S

    Sharon B.

    Purchased on April 24, 2024

    4.3/5

    Bought this phone for my daughter, when receiving the phone it starting randomly restarting, which was disappointing and we sent it back for repair. Sadly it wasn't able to be repaired so they issued a refund for it , which we are currentl waiting for. The customer service was good though, just the phone wasn't.

    Reviewed in the United States on July 1, 2024

    iPhone 12 64GB - Purple - Unlocked
  • E

    Elaine T.

    Purchased on February 23, 2024

    5/5

    I was skeptic about this phone but after getting it I was extremely impressed with how beautiful my phone is and it arrived exactly when it was supposed to. Thank you all so much I look forward to doing more bus

    Reviewed in the United States on February 28, 2024

    iPhone 8 Plus 64GB - Silver - Unlocked
  • C

    Chris B.

    Purchased on January 25, 2024

    4/5

    Paid extra for speedy delivery. Received phone on time. Spent 8 hours transferring data. Started to see an error about SIM card not installed. Set the phone on the counter SIM card with disengaged and never attach the network again. Attempted to get the esim to work. Spent 4 hours with Verizon to do that. Not effective. we'll have to return this phone as damaged on delivery. What is really upsetting me now is that I spent 12 hours of my time, spend extra money to get the phone here quickly, and now have to go through a return process. Well I would understand that a damaged phone does require a return. Backmarket is not taking into consideration my needs and my time spent to figure out a phone that in fact was not functioning properly. It doesn't seem to be any retribution on that part. Nor does it seem that back market is interested in making up for that by getting me a phone quickly. Instead I have to send this phone back to determine whether it should be a repair or a replacement. This could take multiple days if not a week or more and yet I wanted the phone quickly to keep my life in order. Lastly I have to spend all this time to try and get this communicated to somebody in back...

    Reviewed in the United States on January 28, 2024

    Galaxy S21 Ultra 5G 128GB - Black - Unlocked
  • B

    Brenna M.

    Purchased on February 22, 2024

    5/5

    I RECEIVED MY PACKAGE DAY BEFORE ACTUALLY DAY. EXCELLENT TO OPEN IT open it and looks great love the color my favorite color. came with charger cable and box and glass I took it off because I got full body case. although it few scratches on the screen it does show thru my case or when I turn it on everything else is great. edges smooth. camera smooth.

    Reviewed in the United States on February 27, 2024

    iPhone 14 Plus 128GB - Purple - Unlocked - Dual eSIM
  • N

    Nancy B.

    Purchased on March 3, 2024

    4.8/5

    I’m really happy with my iPad from BackMarket. It arrived in a timely manner and was in great condition.

    Reviewed in the United States on July 1, 2024

    iPad 10.9 (2022) 64GB - Blue - (Wi-Fi + GSM/CDMA + 5G)
  • B

    Bosslady N.

    Purchased on February 22, 2024

    5/5

    I ordered this for my 10 year old . The phone came in just 4 days I’m guessing that was just due to weekend 😊😊 I’ve been a customer since 2020 every time I’m ready to upgrade I’m coming here first no need to compare . Fast efficient service and excellent customer service for any issues that may arise immediate response is always imminent ☺️. 10/10

    Reviewed in the United States on February 26, 2024

    iPhone X 64GB - Silver - Unlocked
  • T

    Terri B.

    Purchased on January 5, 2024

    3.2/5

    Love this app ordered from here more than once and I purchased a product that was refurbished. Although my post recent purchase was considered “excellent” however the speaker/volume on the device is extremely low!

    Reviewed in the United States on February 25, 2024

    iPhone 11 64GB - Yellow - Unlocked
  • D

    Dre C.

    Purchased on June 15, 2024

    4.2/5

    the system was alright for the condition I bought it for, the remote didn't work, outside of that morning wrong, my favorite hobby

    Reviewed in the United States on July 1, 2024

    PlayStation 5 1000GB - White