Wise Smartphones's customer reviews

I ordered the Back Market iPhone 12 (64GB - Green, Locked to AT&T) for my 9-year-old, and while the phone itself works fine, I was disappointed with the condition upon arrival. The phone arrived a day later than expected, which wasn’t a huge issue, but the real concern was how dirty it was. I understand this is a refurbished device, but I expected it to be properly cleaned before resale—especially after upgrading to the "Excellent" condition tier. Before even taking it out of the plastic bag, I could see visible dirt and crust on the device, which was appalling given the current focus on hygiene. For a company that sells pre-owned devices, basic cleanliness should be a priority. I would have rated higher if the phone had arrived as expected and in a sanitary condition. If you order from Back Market, be prepared to clean your device yourself before use.

First time purchase from this company, I was recommended from my sister who bought an iPad from here and it was in perfect condition couldn’t tell it was refurbished at all. I chose the “good” option and the iPhone is amazing, no scratches or cracks, and the battery life is even at 100%. Although with my device I received there is one downside. The back camera just uncontrollably shakes and I’m not able to take a clear focused picture at all unless I put a magnet on my screen lol… So I would think my device camera should Work even tho I didn’t choose the best Option quality to pay for. Other than that it’s perfect and the front camera works just fine no problems. But for anyone purchasing I would Suggest going with the Excellent option.

My experience with Back Market has been pretty good. They delivered my products in a timely manor with minimal issues. The only thing that bothered me was that I ordred a phone & case together & they were delivered on different days. A little annoying but not a major issue. The phone itself looked great. Unfotunately, it seems to have an issue getting loud enough in the non-speaker mode. Even in settings it's not possible to increase the volumn to an acceptable range w/o going to speaker. Note I must make is the phone is a refurbished phone. Soooo??? The only accessory, was the case which I really like. However, I made the mistake of assuming it came with a screen shield & it did not. Personally, I think this is shortsided on the production side. If your buying a "protective case" wouldn't there be something to protect the screen??? To be fair, it was short sided on me because nowhere in the product description did it show there was a screen protecter. All in all, the XR is a great phone for the money & Back Market did a good job providing it.

I got my new refurbished Samsung and it's been working wonderfully! I'm so happy I chose this phone! It saved me money as a widow on Social Security Survivors benefits. So glad my Son pointed me to Back Market!

Great condition, cute packaging, easy to set up. incredible price! I don't understand why one would buy full price when they can get something just as good for a fraction of the price. I love my Back Market.

Bought this for my 14 year old grandson who’s hard on phones. He absolutely loves it, his old phone was my old iPhone 8x, so it’s a nice upgrade for him. Have bought several phones from this site and never had a bad experience! Whenever I need a used device this is my go to source.

My daughter loves her new phone and I was surprised how easy ordering was. I got free shipping and it arrived super quick just a few days! Will be ordering again in the next few days and have told all of my family about it!

Initially I was angry because of the length of time before it was showing it being delivered but it actually arrived 3 days earlier than what the tracking number said it would so I'm ok with that now. As far as the phone, I am more than satisfied in the condition. I bought the phone in "fair" condition and it's in excellent condition. So because of this I had to give a 5 star rating.

Very happy with order, this is my second purchase, my teenagers love the phone and stylus works great for their drawings. Shipping was fast and phones were in great shape. I'll be getting another one for my granddaughter.