Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,321 verified reviews

Reviews

  • Tony H.

    Verified purchase

    Reviewed 1/22/26, United States.

    Super Excellet. 😊 This was my very first time buying from this company, and I’ll admit I was a little skeptical at first about going the refurbished route. I was upgrading from my old mid-2014 13-inch MacBook Pro, so I decided to go with the 2021 16-inch MacBook Pro with the M1 Pro chip, 32GB of RAM, and a 512GB SSD. I wanted to be 100% sincere in my feedback, so I gave it a good month of heavy use before writing this. Honestly, the quality is outstanding! It arrived on time, well-packaged, and looked pristine—I found zero scratches on it. Even though it had 333 battery cycles, the battery health is great, and it performs like a brand-new machine. I am really enjoying this upgrade and truly appreciate the quality I received!

    Condition

    Excellent

    Purchased

    12/11/25

  • Logan C.

    Verified purchase

    Reviewed 12/5/25, United States.

    I absolutely LOVE my refurbished MacBook Air!! I ordered it during their Black Friday sale and it was worth every penny!! I got mine in good condition with 16GB - SSD 512GB In space gray and I love it. 10/10 would recommend. It shipped out fast and they sent the QR code for my trade-in to be shipped through UPS and it was a seamless process. I'll be ordering all my devices through Back Market from now on.

    Condition

    Good

    Purchased

    11/29/25

  • Samuel C.

    Verified purchase

    Reviewed 9/17/25, United States.

    I ordered a 'premium' condition Macbook Pro, and the whole experience was indeed *premium*. The machine arrived on time and in good shape and turned out to be an Apple refurbished computer with only 7 cycles on the battery and an active AppleCare+ subscription. As far as I can tell it is effectively brand new and all wearable parts never used at all. I couldn't be happier!

    Condition

    Premium

    Purchased

    9/1/25

  • Alicia L.

    Verified purchase

    Reviewed 4/28/26, United States.

    So happy to have a 13 mini back. Same GB’s and even same color as I’d had before. It was a mistake to try the iPhone 17; too big and too heavy. Researched reliable refurbished iPhones, and Back Market came up as one. As recommended, I also checked out the individual vendor’s reviews; good as well, with years of experience. Ordering was easy; arrived on date stated, and the battery at 92%, with (I think) an Apple battery, because I didn’t get the warning about a non-Apple part (they stated may happen with non-Apple battery) upon turning it on. Battery lasts about 4.5 hours, way less than the 17 which lasts all day. However, I recalled that pretty much is standard with the 13 mini. It simply does not have the battery power of the bigger phones. I expected it to get a bit warm while transferring my data from the 17, yet it never got hot. My phone plan immediately recognized the 13 mini without me having to do anything on their site. I’ve had it about 2 weeks now; and so far, so good.

    Condition

    Excellent

    Purchased

    4/16/26

  • Rubik M.

    Verified purchase

    Reviewed 4/20/26, United States.

    It is a literal brand new phone. Came with original Apple charger and original Apple SIM card remover and Apple papers and sticker. Battery health 100%. Would highly recommend BEST4TECH as a seller. It’s as good as Apple refurbished.

    Condition

    Premium

    Purchased

    4/6/26

  • Caleb V.

    Verified purchase

    Reviewed 3/5/26, United States.

    For what I paid for, this device is outstanding. Arrived with 85% battery health which isn’t bad for a machine more than 4 years old. Additionally, the way Apple made these devices it feels worth way more than what I paid for it. I needed a replacement for my 13” m1 with a cracked screen that I could only use hooked up to an external monitor. This has been the perfect replacement without having to go brand new. I will probably continue the refurbished route because the value is undeniable, no complaints here.

    Condition

    Fair

    Purchased

    2/4/26

  • Paul R.

    Verified purchase

    Reviewed 2/22/26, United States.

    Honestly I was a little hesitant ordering a referbished mac book pro off here. Only because I just had a not so good experience trying to order one through Amazon. I am more then pleased with my Mac book pro. It has a small amount of wear and tear but over all looks like brand new. Battery has 93% which is amazing for a 2021 computer. I found out that they replaced the screen on the computer and that must of been the reason for the refurbished. They used Apple parts for it. I would say order from here I had a great experience.

    Condition

    Good

    Purchased

    2/10/26

  • Jeff S.

    Verified purchase

    Reviewed 5/1/26, United States.

    So far I've had an exceptional experience with Back Market and Omaha Blue. Like other reviewers, I was somewhat hesitant to purchase a refurbished machine, but the no-hassle return policy, included 1-year warranty, and reputation of Omaha Blue nudged me to give it a shot. I got the exact spec machine that I was looking for. Due to my budget, I opted for Fair condition. Many other reviewers had indicated that their "Fair" devices arrived in great shape. This was my experience as well. Couple of very minor scratches, otherwise exterior looks largely like new. Screen is immaculate. Keyboard is in fantastic shape - minimal shine on some of the keys (completely acceptable for a 2021 device). Battery at 90% with only 346 cycles. Just for good measure, I ran all system diagnostics and everything came up green. I've been using this machine for roughly three weeks and so far, it has performed flawlessly. Will definitely return to Back Market and Omaha Blue for future MacBook purchases.

    Condition

    Fair

    Purchased

    4/8/26

  • Abby J.

    Verified purchase

    Reviewed 4/19/26, United States.

    My phone arrived on the same day delivery anticipated it would, which is a rarity with majority of my online buys elsewhere. My Samsung Galaxy Z Flip 6 is in immaculate condition. I am definitely satisfied with my purchase. I highly recommend Backmarket to anyone looking for refurbished tech. Oh yeah...I almost forgot! The cherry on top? Their customer service is top notch. And not just some help bot. I mean an actual human being will respond to you with impeccable timing. This is my 2nd purchase with Backmarket and I have absolutely no regrets. ⭐⭐⭐⭐⭐

    Condition

    Excellent

    Purchased

    4/9/26

  • Jamie C.

    Verified purchase

    Reviewed 4/17/26, United States.

    I got this for my daughter-in-law and she absolutely loves it. It’s in perfect condition even though it was listed as fair. This is the 5th phone I’ve bought from Back Market and I’ve not been disappointed yet. Plus i bought a laptop that I love. I recommend buying refurbished electronic items from Back Market.

    Condition

    Fair

    Purchased

    4/14/26