This refurbished device seems just like new. Wish I'd known about Back Market and how good the Razr was sooner. Only issue I've had is sometimes the audio (music) over Bluetooth get garbled and choppy for about 5-10 seconds occasionally and I haven't figured out why. Other than that, this flip phone seems to have more capabilities than my old Galaxy flip, which I also bought refurbed, but from Best Buy, and it was twice as much as this one! The Galaxy z flip was also more fragile. 2 separate screen issues (both my fault), and the repair tech recommended backmarket along with this phone which he has seen a lot fewer customers have to bring in for repairs. So far so good 👍