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Seller reviews, items and info
Approved seller with 3.9/5 Stars ratingTrusted on Back Market for
Overall rating
291 verified reviewsRating details
Battery
3.8/5
Shipping
4.3/5
Lens & Camera
4.1/5
Accessories
3.9/5
Packaging
4.2/5
Overall performance
3.7/5
Appearance
4.2/5
Reviews
Margott E.
Verified purchaseReviewed 3/24/21, United States.
I am very satisfied with my phone. I know it sounds crazy but I had purchased 3 phones before this one from other merchant's, which I had to return for defects and they were brand new. I remembered I had bought a laptop from Back Market and my kids and I put it to good use. I logged into BM and decided to give it a go for a cell phone and do not regret it. The appearance is better than I thought, looks brand new. Camera great and the sound as good as my daughter's brand new phone.
Condition
Good
Purchased
3/12/21
Ann C.
Verified purchaseReviewed 3/31/21, United States.
This was by far the best purchase decision I've made in a long time! Exactly what I wanted, if not better. Crystal clear screen/picture, fast processor, holds charge all day and looked brand new when I opened the package..
Condition
Excellent
Purchased
3/18/21
Kt W.
Verified purchaseReviewed 12/16/20, United States.
I thought the customer service was great. Unfortunately the phone did not work with my carrier so it has since been returned. Also the phone had several cracks on the back which were not described in the item. They didnt bother me but it would have been nice to know ahead of time that this was the case. Overall very pleased with my experience with back market and will be buying my next phone through this website! Best wishes to you all!
Condition
Good
Purchased
11/28/20
Jonah D.
Verified purchaseReviewed 6/23/21, United States.
Bought this for $320 - tax and this phone works like the phone advertised on Apple. Literally NO scratches or anything cosmetic. Everything works great and comes undamaged from bubble wrap packaging. Battery did come at 86% capability but for the price of this phone, I am SO happy!
Condition
Good
Purchased
6/9/21
Denise L.
Verified purchaseReviewed 12/11/20, United States.
Phone as described. The charging cord and adapter supplied were not working, I let the seller know. The seller sent me a replacement quickly and everything is great.
Condition
Excellent
Purchased
11/27/20
Shawn B.
Verified purchaseReviewed 9/5/21, United States.
I bought the good quality Google pixel XL and the phone looks as if it's brand new. The only thing I could gripe about would be the charger that came with it was kinda wonky, but I don't think that is enough to lower the rating. Wanted a nice phone for cheap and that's what I got. Good job!
Condition
Good
Purchased
8/24/21
Orion T.
Verified purchaseReviewed 5/28/20, United States.
Feels like new came with a testing app open showing all the stuff works combined with the price- I simply couldn't pass it up. Shipping was crazy fast and packaging was discrete.
Condition
Good
Purchased
5/25/20
Mark L.
Verified purchaseReviewed 6/17/21, United States.
Surprised at the quality and build of this phone for the price. Looks great and the performance is awesome. The delivery was fast and the phone was as described. This is my second purchase from this company and I would definitely recommend them!
Condition
Good
Purchased
6/6/21
Brian j J.
Verified purchaseReviewed 3/29/21, United States.
Today, more than ever, we all want to save money. That's not just in the paying less for what we buy, but also the desire to not have to prop up any purchase with the compromise of the product/service and the on-going ownership of that product or service. Frankly, I am amazed at the like-new quality of this phone in both performance and reliability. There is nothing visible to the eye or anything that through its use that even remotely says this is a refurbished phone. It works great and has proved itself to be a trusted asset in my handful of electronic tools that I rely on daily. The purchasing process was appropriately savvy for the smart buyer. That is not to say everyone will be able to go on the site and pick a phone (or whatever they are looking for) add it to the cart and do that secure purchasing business. To really appreciate what is being offered you need to know what you want and what is your limit in price (of course) and more importantly, in the condition of the equipment, you are purchasing. Not everyone needs or wants the best of the best, and then again, some of us do. Either way, it takes an intelligent buyer to really appreciate what is being offered. And I have to say, I feel very smart after purchasing the phone(s) I bought for over 50% off the regular prices. You want to save money - now in your initial purchase and through the time that you use your product? I can wholeheartedly endorse and reconnmend Back Mark for your every purchase and electronic gizmo you need and want. I believe you may be able to see yourself expanding your collection of these "toys" when you see the prices and quality on everything they make available.
Condition
Excellent
Purchased
1/1/21
Michael V.
Verified purchaseReviewed 2/15/21, United States.
I needed this phone quickly. The seller told me the date of delivery and it was delivered on time. The condition and functionality is perfect. The seller and backmarket have my business.
Condition
Excellent
Purchased
2/2/21