Customer reviews for Galaxy S21 Ultra

4.1/5

301 verified reviews in the last 6 months.

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  • M

    Michael E.

    4/5

    Reviewed in the United States on February 18, 2024

    The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on February 2, 2024

  • J

    Jennifer U.

    4.9/5

    Reviewed in the United States on November 12, 2023

    I was very very skeptical about buying a refurbished phone. I debated about it for months. When my son bought a refurbished iPhone that looked brand new, and worked perfectly I decided to go for it! I was not disappointed! I got the Samsung galaxy S21 Ultra in excellent condition. It came quicker than expected and there were no noticeable scratches or dings on the back, there was a tiny scratch on the screen which you cannot even see with the screen on. Overall I am super satisfied with the phone, I got a great deal on an awesome phone! I will definitely buy from Backmarket again!
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on October 29, 2023

  • R

    Robert A.

    5/5

    Reviewed in the United States on October 22, 2023

    I knew that the Samsung S21 Ultra had a great camera, but the $1100-$1200 price tag kept me from owning one. Along came Back Market with a refurbished one in excellent condition at a third of the price with a one year warranty, so I jumped on it. The photos are outstanding, day or night and I am more than satisfied.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on October 6, 2023

  • J

    Jared R.

    4.9/5

    Reviewed in the United States on February 7, 2024

    The phone is great. It works perfectly, the camera is awesome and te phone's processing capabilities are in good condition. I always buy refurbished because it's cheaper and this product came on time and in great condition so, thank you!
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on January 16, 2024

  • R

    Rhianna F.

    4.8/5

    Reviewed in the United States on November 29, 2023

    This phone was only 2 years old, and was on here for 600. I couldn't resist that price, and purchased it. It came with 3 small slightly scratched spots on the screen, but that's all. For a refurbished phone, it otherwise works perfect :)
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on November 10, 2023

  • G

    Gene B.

    5/5

    Reviewed in the United States on March 17, 2024

    the whole experience was seamless and great! couldn't have asked for a better experience. I purchased S21 Ultra 256gb Unlocked. while I was hesitant about buying a refurbished device, then my device showed up and all the hesitance went right away! will purchase from again !
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on February 29, 2024

  • A

    Anna L.

    4.9/5

    Reviewed in the United States on January 12, 2024

    This phone just arrived, It looks perfect, and so far it seems to be working very well. After just sending back a phone 2 weeks ago that didn't work upon arrival, I was refunded promptly and I decided to order another one. I am happy I did. This time I didn't have to spend much time setting it up. Everything went smoothly, transferred over, sim card works, speakers work, The phone looks like new. I will continue to order from Back Market again the next time I need a phone. You can wonder if you should try a refurbished phone, but as I said, I did get one that didn't hook up to the network, but I sent it back, no questions asked, and they sent me a very excellent phone right away! Glad they have a 30 day policy!
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on January 8, 2024

  • C

    Christopher N.

    4.8/5

    Reviewed in the United States on November 23, 2023

    Greetings. Third time ordering from Back Market. Has not disappointed me yet. I do my research on the phones that strike my interest, see what the new price is and head directly to BM for my price. Four reasons:I work for what I earn so I value my worth; w/o close scrutiny, my device is new and bm refurbished products work/perform/appear as advertised. Last, my carrier connections me without hesitations.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on October 15, 2023

  • E

    Edward E.

    4.4/5

    Reviewed in the United States on January 1, 2024

    Delivery wason time and the phone arrived as described (S21 Ultra in good condition). Everything works fine, except the battery which lasts only half a day under little to moderate useage. From the descriptions of this model, I expected a full day of heavy useage to two days of light use on a fully charged battery. I know it's a used phone, but if the battery is this weak it should have been swapped in order to consider this a refurbished phone.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on December 14, 2023

  • G

    Gerald P.

    4.5/5

    Reviewed in the United States on March 24, 2024

    Trading in my beat-up S21Ultra with damaged screen for this excellent condition replacement enabled me to, in turn, take advantage of trade-in promotion at Samsung Store. My old phone was worthless for trade-in otherwise. The refurbisher who purchased my trade-in tried to claim that it didn't take a charge... but with my photos in hand, the Backmarket staff swiftly dealt with that. Be sure to take photos of live phone, and of each stage of packaging, so that Backmarket is able to support you in case of dispute. Great customer service!
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on March 10, 2024

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