UPGRADE SOLUTION's customer reviews for

4.7/5

Average of 257 reviews from the past 6 months.

4-5 stars
92%
3-4 stars
7%
2-3 stars
1%
1-2 stars
0%
John B.
2 days ago
5/5

I replaced this same phone after my old one’s battery temp sensor failed. Upgrade Solution, the refurbisher, shipped this selection quickly and its condition was as described. I’m pleased with BackMarket/Upgrade Solution service and recommend them.

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Matthew H.
3 weeks ago
5/5

My phone was mint condition, unlocked, and exactly as advertised. I was extremely skeptical about buying a refurbished cell phone. Backmarket.com (and this specific "refurbisher") have definitely changed my mind about buying refurbished phones in the future. 5/5 stars. you!

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Justin C.
2 months ago
4.9/5

I’m very happy with this refurbished, but apparently, baby’s ass spank’n new iPhone,.. 6s 32gb. I needed to replace my iPhone 5s in a pinch, but not ready to give up the headphone jack. Back Market is great! I’m planning to get a MacBook and another iPhone, both of which will be refurbished! People,...

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Ariel I.
1 month ago
5/5

Upgrade Solution delivered the iphone SE earlier than promised, and it is in very good condition. I am very happy I chose to buy the refurbished iphone. :)

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Andrew H.
2 months ago
4.9/5

I ordered two iPhone SE phones for a 13 yo and her mother who is very hard on phones. I bought silver grade and was very satisfied with the condition. There were a few extremely small nicks in the cases, but screens were in great shape and batteries held a strong charge. We even ran them by the appl...

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Salena J.
1 week ago
4.5/5

This is my second time ordering from this company. This phone (iphone 6s 32 gb) works amazingly- especially for the price! Shipping was pretty fast. My only complaint is that the adapter for the charger does not work. I will be contacting customer service about that. Any time that I have had an issu...

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Camille F.
4 weeks ago
4.5/5

Came sooner than expected, which I really appreciated. A little disappointed about the condition because I ordered “mint” and there was a small scratch on the back, but nothing else. Don’t mind it too much because my case covers it up. Overall very glad I got my iPhone se through this website. I had...

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Louis T.
4 weeks ago
5/5

The "mint" condition IPhone 6S that I bought seems as good as "new". So far, I am very happy with my purchase from Upgrade Solutions and Back Market. I will definitely keep them in mind when I need another phone for my wife.

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
James G.
1 week ago
5/5

Maybe not my first purchase of a refurbished phone, but definitely the best! Honestly, this phone is virtually indistinguishable from new. I'm also well pleased with the remaining battery life. Your shipping and packaging leaving nothing to be desired either. I am buying cell phones on occasion ...

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Jonathan P.
2 weeks ago
5/5

I was looking for a replacement for my iPhone SE, found one on Back Market for $98 in "Very Good" condition, which was a great deal, I upgraded the shipping and received the phone in 2 days. The phone was received and in as described condition. Thanks Back Market.

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?