Verified customer reviews for Refurbished Asus ExpertBook
4.1/5
42 verified reviews in the last 6 months.
4-5 stars
74%
3-4 stars
7%
2-3 stars
12%
1-2 stars
7%
S
Sam J.
4.4/5
Reviewed in the United States on September 10, 2023
Review for Back Market: 5/5. Delivery was fast, and customer service was extremely helpful and responsive to my questions. As advertised, my A15 arrived in very good condition, and I can't detect any hardware issues in Windows 11. Would definitely recommend Back Market to anyone looking for good, refurbished hardware.
Review for the A15: 3/5. Good design, chassis is tough, price is decent for a refurbished laptop with middling components. The fact that it's (mostly) upgrade-able is the important part for me, I just needed something with a GPU. That said, I have a lot of issues with this. Firstly it's Windows 11 only, which sucks, but most people know that so I'm skipping it as a point.
ASUS' approach to hardware control is truly awful. All hardware control has been relegated from the BIOS to Armoury Crate, which is the bloatware that ASUS keeps installed on the motherboard. What that means is that if you completely wiped everything from the laptop and did a fresh install of Windows, you would have no way to control the power consumption, fan speed, GPU usage, etc, without installing garbage software. And Armoury comes packaged with AURA, more ASUS crapware, which uses even more ...
It arrived on time and in good packaging but the laptop and charger were dirty. On top of that, there is a screw missing on the bottom. I'm not sure if that was there before they received the item to refurbish or if they forgot it after the fact. The price of the laptop at MSRP was definitely not over 3,000 also.
You get what you paid for plus so much more. Great condition for an older model chromebook. A few scuffs here and there but nothing effecting the use of the laptop. Refurbished is the way to go!
The laptop showed up exactly when they said it would, in exactly the condition they said it would. The reported specifications were accurate. The laptop itself is marvelous. Asus g14 rog zephyrus. I would recommend both the laptop, the seller, and Back Market.
I bought two of these at fair condition for two elementary school boys. One was slightly more worn than the other and the joint cover fell off and exposed the back, it was an easy fix and just popped back on. Not enough for me to send back and I gave that computer to the kid that’s a bit harder on stuff. As far as use goes, exactly what we need for now. They’re able to do schoolwork quickly without having to use the adults computers in the house. Everything loads quickly and will at a minimum get us through this next school year (hopefully through the rest of elementary school). Would purchase again.