N
Reviewed in the United States on March 11, 2024
The phone is great, back market is great, but the refurbisher, Electrodealz Inc, not so much. Had the phone for about 5 months, the battery started swelling, causing the screen to unglue. It was still under warranty so I sent it back. I followed the directions to wipe the phone, using the offline directions as I was afraid to power up the phone with a swollen battery. Apparently I didn't wipe it correctly, because they immediately sent it back with no communication from them because "your phone is locked [with] pin/pattern." Why do they need to get into the phone to replace the battery anyway? Seems like a convenient excuse to me. I should have just gone with my gut and bought the kit on ifixit and done it myself, which is what I'm going to do now.
The Backmarket part of the return/warranty process was very easy and painless though, so I'll give them that, though I do wish I could talk to the seller directly.
Google Pixel 5 - Unlocked
Purchased on September 7, 2023