The phone itself was in pristine and excellent condition minus it havnt a bit of filth in the seems of the phone, and the battery health was near pristine. However, the issue was with the internals: the top speaker of the phone was blown. Although minor, the battery itself was a non-Apple genuine battery, but that's more of a nitpick than an actual issue. The top speaker, however, necessitated me going to a shop to fix it since the refurbisher doesn't offer repair or replacement services; they only offer refunds.