I was concerned about the refurbish part although I have purchased some in the past from the manufacturer. Back Market isn’t the manufacturer so some concern. No need for the concern because the purchase has been a great experience. My old iPhone had bad battery issues and it was only 1 year old. This iPhone looked great. Performs great and I believe it had a new battery.I have held off writing a review so I would be sure I was leading someone else down a dark road.I can say Back Market has done everything they claim. I am very pleased.

I received what I asked for. I asked for a refurbished iPhone 12 in good condition. That’s what I received.

I’ve purchased many devices from BackMarket and and always impressed with the quality, long life, and follow up from management.

I was originally sent a defective item. I worked with Back Market to get a new iPhone replacement phone and they were superb. Customer service was great on how to replace the iPhone. The process went very smoothly, and the new item was shipped quickly after I returned my item. The old phone cost was refunded quickly and, my only gripe was there was a small Fee mailing the old defective phone back.

very impressed with the phone. I did not pay attention to the condition part. So when i order it said fair condition but fair condition was like brand new. Just a few minor spots but nothing that would keep me from order from them again.

The case is quite nice. I wish it had shipped with the phone as I had to get a case at Walmart just because the phone is slippery. But the new case was much better quality and the screen saver went on easily. I would definitely buy it again.