Watch arrived in a box with no protection (aka bubble wrap, packaging etc) most items in the box, like the straps and watch screen itself, were freely tumbling around the box during shipping. The watch was fine until I noticed the screen was lifting up along it’s side. It had a 12 month warranty for fixing or replacement if it was not because of user damage (ie dropping, water damage, etc) which is reasonable. However, when I shipped it off to be fixed/replaced the seller didn’t respond or update on the order. Thankfully Back Market was in touch with me and refunded me the full amount. I just would’ve appreciated receiving a replacement/repair more and even just a timely response to back market from the seller. Between shipping, getting delivered, and reshipping, then waiting for it to deliver back, to waiting 3 days just for a response from the seller if they were going to replace it or not, and now waiting for the refund in order to reorder another of the same model, It’s just a lot of time.