Lenovo IdeaPad Flex 5 15-inch (2021) - Core i7 - Gen 11 (G) - 16 GB - SSD 512 GB

I am beyond frustrated & disappointed. After having my laptop for approx 34 days, I opened it to start work and the bottom corner shattered w/screws disengaging-also leaving the touch screen function on that side inoperable. I immediately contacted Backmarket w/this issue & a photo. The gist of the few correspondences was "we hear ya & know it's an inconvenience, but really sorry..not in the scope of acceptable issues". This device has been well cared for- w/ that in mind an issue like this happening SO soon after getting it tells me it was not properly assembled. We've purchased multiple items from Backmarket & spread the word amongst our peers. Unfortunately, if this is your definition of *customer service - we will not be purchasing again & will continue to share our experience w/those we know. Extremely disappointed, Melanie