Ordered a phone and they sent a lesser equipped model without telling me. Returned this unit expecting an exchange and without any communication they just refunded my money. They only informed me the unit I purchased was not available.

I am in the process of returning this item because the seller falsely advertised it. I received it today, took it out of the packaging (it felt small for the 5G version in my hand), I put my SIM card in, and noticed that I was only getting 4G LTE service. I looked at the settings for the phone, clicked the battery size settings tab, and saw that it has a 3,400 mAh battery which is the size for the 4G LTE version. That was not the version that I wanted but the seller advertised it as a 5G phone in the title and the description. The 5G version is supposed to be larger with a 4,500 mAh battery. I'm very disappointed with the seller because I proactively purchased a case and screen protector (where the screen protector hasn't come in but the case did causing me to waste my money) where the case was bigger than the phone which was another sign. Besides that, the phone was in a very good condition as I ordered and paid for but the version was the wrong one.

The phone arrived quickly in like new condition. Clean transaction. Great pricing. We'll buy from here again. So impressed. No problems.

As stated great condition

I was excited to use the back market platform as it appears to be an organized and polished marketplace for refurbished electronics. The good: the quality of the phone was GREAT! I could barely notice any imperfections on the device. Shipping speeds were reasonable. customer service and communication with back market was acceptable. The Bad: Back Market is only the host for numerous refurbishing partners. There was zero communication between myself and the refurbishing partners. There is no way to ask questions to the partners prior to making a purchase. I've read multiple reviews with similar scenarios where they received a different model phone other than the one listed and it doesn't seem like back market is doing anything about it. Partners list flagship phones and mail you an inferior model. As someone that is taking apart your future phone and reassemble it, I'd expect them to be accurate on the details of the phone they ship out to customers. Although back market refunded me in full, I really needed this device for a trip I had coming up and I had to go elsewhere to find it. Shop with caution!!!

Ordered a unlocked s10 5g silver Received a at&t locked regular s10