Two small scratched on the screen but nothing else. For being listed in good condition for screen and device it is almost perfect! Easy activation and transfer of info (took about 20 minutes).

phone sent promptly and arrived quickly and in great condition!

I purchased this phone for my 16-year-old’s birthday. I know he’s going to be rough with it, so I always buy FAIR quality. As long as the screen isn’t too bad, I don’t care about the body since he’s going to put a case on it anyway. As long as everything functions correctly, we’re happy to save the money. That said, this phone was listed as FAIR. I watched the video showing what they consider FAIR, and it showed a small scratch on the screen, so I assumed at worst, maybe a couple of scratches. Nope. The screen on the unit I received was pretty scratched up, and the frame and body were too (though I don’t care much about that part). If I had to rate the condition of the phone, I’d say it was a VERY POOR condition. My instinct was to return it immediately and get my money back.. just spending a few bucks more would’ve gotten me one with a better screen. However, once my son saw it, there was no taking it away from him. So, we’re stuck with it. Had I seen the condition of the screen beforehand, I never would’ve paid what I did. I wish I could post photos. At this point, it really should have been replaced.