I have made several purchases before on this site with no problems and equipment was as expected. I think more diligence needs to be performed on a phone advertising Like new Excellent condition. Home Screen has red burn in from previous owners Home Screen. The front facing camera doesn’t work and the android proximity sensor doesn’t work. Screen goes black on receiving phone calls. I chose not to return this phone. Just wanted to give Back Market a heads up about their vendors slack.

Thanks

Phone has missing part (SIM Tray) and was locked for ATT when it was meant to be unlocked. Backmarket agent unhelpful - have to return the phone to the vendor and wait for them to process before I can get a refund or replacement. Unacceptable.

I bought a cell phone unlock and I got one that is locked, I call and e mail and no one returned my calls or e mails, I pay extra money ti get it fixed and unlocked.

Phone did not work. Spent hours on phone with my provider and at the end of the day nothing. Refund could take over a week and my other option is to buy another and get a refund after I send other back. Why would I want to spend more money buying from you guys when my first experience was so very bad.

Phone was never unlocked send it to my brother overseas now theygotta pay to get it unlocked 👍🏾