I wanted to get a refurbished phone to run Android Auto wirelessly on my vehicle and specifically asked about what would do that. I then bought one of the recommended phones only to find out that it could not do that because it did not meet the minimal requirements.
I don't say this to berate the customer service at BackMarket as my initial questions about which phone to buy were probably too centered on functionality that most people would not know. I only say this to warn people to do their own research before purchase.
As for the phone itself, it was in decent condition with a clean screen and back and no visible marks. It functions properly and accepts a micro-sd card and the only problem is the battery, which drains very quickly even when the phone is not being used. I left the phone fully charged in the morning and did not use the phone all day. By evening the battery was down to 15%.
As for BackMarket's customer service, they have been polite and tried to work out the update issue although those turned out to be beyond their ability as the OS update I needed is not available for this phone. It should be but T-Mobile, whose phone this was, has not made it available for use. BackMarket itself has done all that they could and I am satisfied with them.
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