1,653 verified reviews in the last 6 months.
Michael E.
Purchased on February 2, 2024
The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.
Reviewed in the United States on February 19, 2024
Galaxy S21 Ultra 5G 128GB - Black - UnlockedAnna P.
Purchased on July 11, 2024
I've purchased 2 phones and a tablet from Back Market now and each time is better than the last. Every purchase I've made has been awesome. You'd never know these devices are refurbished, they look, feel, and perform like they were brand new. When I had an issue, their customer service is extremely efficient and fast to respond. I have saved over $1000 on Back Market! Thanks for making the best phones and devices affordable for everyone 😊
Reviewed in the United States on July 13, 2024
Galaxy S20+ 5G 128GB - Blue - UnlockedErrol H.
Purchased on June 20, 2024
10 out of 10. Received what I ordered in a timely manner. Ordered unlocked excellent condition and that's what I received. No scratches, no scuffs, no cracks. Everything works as it should. Ordering "Refurbished" and from this place called " backmarket" had me a little skeptical. But there was no need for any worries. My only complaint is there is some sort of mark or degrade sign on the charging plug in but it still works perfectly.
Reviewed in the United States on July 1, 2024
Galaxy S10+ 128GB - Black - UnlockedShawn N.
Purchased on May 20, 2024
The phone is amazing and just as I expected. It did have a small scratch on the front that is deep enough to see when the phone isn't on when I ordered the excellent version, but other than that it's great!! I would definitely recommend it to anyone looking to buy refurbished!
Reviewed in the United States on July 1, 2024
Galaxy S21 Ultra 5G 128GB - Black - UnlockedAndrew D.
Purchased on April 24, 2024
its pretty alright. I was worried at first, because it gets pretty hot, but I did a little research and found out that that's just a problem with this model of phone,and not the refurbisher. overall a good product
Reviewed in the United States on July 1, 2024
Galaxy S10+ 512GB - White - UnlockedScott K.
Purchased on April 16, 2024
I was skeptical About buying a refurbished model but everything turned out great.The phone is an awesome condition.And it came with a screensaver already on the phone. There was no problems in updating the phone or getting it programmed correctly.
Reviewed in the United States on July 1, 2024
Galaxy S21 5G 128GB - Gray - UnlockedMelissa C.
Purchased on March 31, 2024
It is good! The only thing is it looks like the back was taken off to replace the battery and it isn't well sealed (I can see the adhesive coming undone already). It isn't a huge deal because I am putting a cover on it, but something to consider for the refurbished phone!
Reviewed in the United States on July 1, 2024
Galaxy S10e 128GB - Black - UnlockedSabrina D.
Purchased on March 25, 2024
Delivery was on time. The phone itself came with a screen protector already on. (that was so nice) It has one or two little scratches on it but that is to be expected because its refurbished. Honestly once you put a phone case on you cant see it anymore. All in all I would recommend backmarket to friends and family. I'm so happy I got my Andrew (android) back lol!
Reviewed in the United States on July 1, 2024
Galaxy S21 5G 128GB - Purple - UnlockedDavid B.
Purchased on March 19, 2024
excellent product and fast shipping. Since most if not all of these refurbished phones have the original carriers boot and logo, it would be nice to see my own carriers logo, but not at all a deal breaker
Reviewed in the United States on March 31, 2024
Galaxy S10e 128GB - Black - UnlockedGerald P.
Purchased on March 10, 2024
Trading in my beat-up S21Ultra with damaged screen for this excellent condition replacement enabled me to, in turn, take advantage of trade-in promotion at Samsung Store. My old phone was worthless for trade-in otherwise. The refurbisher who purchased my trade-in tried to claim that it didn't take a charge... but with my photos in hand, the Backmarket staff swiftly dealt with that. Be sure to take photos of live phone, and of each stage of packaging, so that Backmarket is able to support you in case of dispute. Great customer service!
Reviewed in the United States on July 1, 2024
Galaxy S21 Ultra 5G 128GB - Black - Unlocked