165 verified reviews in the last 24 months.
Kevin G.
Purchased on March 10, 2025
Verified purchasePhone arrived when expected and is in great condition and has worked flawlessly so far. Looking at the phone, you never would know it was refurbished. I'll likely be looking at Back Market for future tech purchases as needed.
Reviewed in the United States on March 23, 2025
Emily Z.
Purchased on February 3, 2025
Verified purchasePhone arrived in excellent condition and switching my sim card and setting up the new (to me) phone was a breeze. Appreciated getting a well-reviewed android phone without shelling out more money to Google (though I did have to install an android launcher app to remove the Google Search widget from the home screen). Very pleased with both the phone and the folks who refurbished it.
Reviewed in the United States on February 16, 2025
Jennifer S.
Purchased on February 2, 2025
Verified purchaseCouldn't be happier! I've learned the hard way buying refurbished phones, now I read reviews, research the seller. There was nothing put positive and with good reason. Phone arrived on time, in (not good) great condition (imo), no hassle. This is probably the fourth phone I have bought on Back Market, never going back!
Reviewed in the United States on February 18, 2025
Philippe V.
Purchased on March 5, 2024
Verified purchaseAlways sceptical when using a new refurbished electronics website. I couldn't be happier. The communication during shipping was great, the correct phone in the correct color and storage was well packaged, including a USB c cable and charging brick, which unexpected but appreciated. I ordered a "excellent" refurbished condition and is was in fact flawless. As far as I can tell, it looks and feels brand new. 5*Stars, would recommend and likely but again from them.
Reviewed in the United States on March 17, 2024
Kenny C.
Purchased on August 3, 2025
Verified purchaseThis is the fourth phone I have bought through Back Market and As usual, I am completely satisfied with the experience (which is why I keep coming back). My wife's Pixel 6a will be due for and upgrade in 2026 and I will be back to purchase our 5th.
Reviewed in the United States on August 20, 2025
Anthony P.
Purchased on June 23, 2025
Verified purchaseThird product bought from Back Market over the years. Product always meets my expectations with the product describtors available on the website accurate! Would recommend to anyone wanting great tech at unbeatable prices.
Reviewed in the United States on July 7, 2025
Grace V.
Purchased on December 2, 2024
Verified purchaseI am overjoyed with my Google pixel 8. Got an awesome Black Friday deal, and couldn't be more impressed with the quality of the phone I received. I recommend black market to everyone. I made a great upgrade. Downside, I didn't turn in my old phone (pixel 2xl), because I was going to get a DOLLAR for it. Lol it's ok, I thought that was hilarious, an knew I needed a newer phone phone. Will continue to use Black Market.
Reviewed in the United States on December 18, 2024
Joshua S.
Purchased on April 6, 2025
Verified purchaseThe new/refurbished phone is perfect, this is my third refurbished phone through back market, and I recommend it to anyone in the market for a new phone.
Reviewed in the United States on April 20, 2025
Lee G.
Purchased on March 31, 2025
Verified purchaseI was initially delighted with the Pixel 8, but after a couple of days it developed a very weird intermittent problem with the display. I don't blame BackMarket for this because it would have been very difficult to detect during even the most rigorous screening process. Other than the fact that the help system is all-chat based with no option for a phone call, their helpline was very good. After a couple of reasonable attempts to resolve the problem, the person handling my case was very helpful in assisting me with arrangements to return the phone. My only quibble is that the company makes no provision for you to keep the phone you are returning long enough to use to set up the unit you are exchanging it for. So 4.5 stars out of 5 for BackMarket.
Reviewed in the United States on April 23, 2025
Kristen W.
Purchased on April 9, 2025
Verified purchaseGood experience! Would buy again from BackMarket. Phone screen was flawless as described, body was more like good condition vs very good, but can't notice it with the case on anyway. Battery life is good as well, over a day in battery saver mode!
Reviewed in the United States on April 23, 2025