Customer reviews

Within a couple of weeks of receiving the phone, the back camera stopped working. I contacted customer service, was asked to send the phone back, and a new (refurbished) phone was sent immediately. No prevaricating, no discussion, case closed. I will continue using Back Market.

I purchased this iPhone 11 Plus Max for a relative with vision and other medical conditions, who is in a nursing home, so that he can more easily communicate with family and friends. He is somewhat active as many of his friends and family will visit, or take him out often, so "communication" is important! With it's large screen size and the use of some of the Accessibility features that 1) announce calls, and 2) to adjust font size so he can see what's on the screen VERY well. The larger screen size is a really great improvement over the iPhone 7 he was using. He had enabled Siri on his old phone, but this time we added the facial recognition feature, to helps him navigate the phone with a greater level of ease than before. And since 7 is no longer supported we wanted to make this change before experiencing problems. Of course, transfering old data from the old iPhone is easy from one iPhone to another. For extra measure, I found him a charging cable that lights up from one end to the other when plugged in which was a great addition considering his vision challenges. Back Market never lets us down with making this tech more affordable by providing quality refurbished t...

The iPhone 11 Pro Max was delivered in a couple of days. However, as I was setting up the new phone and transferring my data I noticed during setup the screen is not an original Apple screen and the Face ID does not work. Good phone came in great shape though. I will be sending back for a repair.

I ordered excellent condition and the phone is in excellent condition. Just like new. The phone has a genuine iPhone display, good battery health, no scratches, it is clean and I'm very happy with my purchase! You never know what you will get when you get a refurbished phone but I'm glad I chose this seller!

Order my IPhone 11 Pro Max and I couldn’t be happier. It was in perfect condition and very easy to transfer all my stuff from my old phone. Shipping was very fast. I will definitely tell my friends about Back Market and will definitely be ordering from them again when I need to upgrade. I HIGHLY RECOMMEND BACK MARKET FOE YOUR NEXT IPHONE PURCHA

Bought the phone because I broke my old phone and when I tried to activate the phone it would not activate. Great company just one bad product. I also bought an Apple Watch and for the price tag of the watch I’d suggest them to anyone.

The phone is great!It came with a little scratch on the ear speaker but other than that it’s great.The phone also was very hot when I first plugged it up to charge but now it seems ok.will update more later on.

The phone arrived in a timely manner and is in excellent cosmetic condition (I only paid for fair condition) but the wrong color was sent so now I have to return and wait for refund before I can purchase another phone.

The phone is great, however there is an issue with the screen and the speaker. The screen will occasionally glitch, turn black, then my phone will restart. When I’m on FaceTime or even taking a regular phone call the sometimes whoever I’m on the other line with can not hear me sometimes.