4,069 verified reviews in the last 10 years.
Chelsea L.
Purchased on April 25, 2025
Verified purchaseI was hesitant with purchasing a refurbished unlocked phone but once I received it no damage looked great! And it was able to activate. I am very pleased with my purchase and would recommend and buy from here again!
Condition
Good
Reviewed in the United States on April 29, 2025
Caritta P.
Purchased on March 21, 2025
Verified purchaseI just want to say THANK YOU to the seller!!!!! I’ve been shopping around doing research on refurbished phones. This is the place to go!!! I bought 2 iphone13. One from another seller since my son wanted a different color. They have 4 options when choosing a device. Fair, good, excellent and premium. I ordered in good condition and received it in EXCELLENT condition!! Arrived in 2 days. There were no flaws that I could physically see. Hopefully internally is just as good. I will be getting my upgrades from here on out instead of paying full price for a brand new one.
Condition
Good
Reviewed in the United States on March 26, 2025
Gregory D.
Purchased on June 20, 2025
Verified purchaseI purchased an iPhone 13 128 GB in Excellent condition for my wife. When it arrived it was indeed in "Excellent" condition, with not a mark on it and in perfect working order. I downloaded an Apple app that allowed me to transfer settings, data, and similar installed apps from her old Pixel 5 Android phone, making setting up her "new" (to her) iPhone work much like her old Android phone did - Easy Peasy! This is my second iPhone 13 purchase in almost exactly a year! (The one from June 2024 was the same model for my use). It's great to have like-new phones in our possession, and having them be Apple brand is really great! I had apple phones years ago but shied away from purchasing later models due to the price. Finding Back Market with their excellent phones at very reasonable prices has made me a fan of refurbished devices. I am also happy to be helping keep unnecessary electronics out of landfills. Thanks, Back Market - You have a continued convert. . . .
Condition
Excellent
Reviewed in the United States on July 6, 2025
Malissa W.
Purchased on June 2, 2025
Verified purchaseInitially, I was skeptical about whether the phone would arrive, but it came well wrapped and included a charger. The phone is nearly new, with only a few scratches on the back camera that are hardly noticeable. For half the price of a new phone, it was an incredible deal. I highly recommend it!
Condition
Good
Reviewed in the United States on June 6, 2025
Jada T.
Purchased on June 18, 2025
Verified purchaseBought in fair condition but it came in PERFECT condition I love back market have been using for all my electronics I recently put my boyfriend onto it now he loves it to he bought a iPhone 12 also came in PERFECTTT condition everybody in my family loves back market thank you! The only small tiny thing not really an issue but I thought was kinda funny I got a fast charger included which is great! But no block lol it’s not a problem for me since I have multiple anyways but just incase it happens to be for future buyers it doesn’t come with block just charger :))
Condition
Fair
Reviewed in the United States on June 23, 2025
Maura C.
Purchased on May 23, 2025
Verified purchaseThe refurbished iPhone 13 is great so far! The setup process was pretty easy, and everything’s working as expected. One small thing—this won’t affect my rating, but it’s worth mentioning: the mail-in kit for sending back my old phone for trade-in took a long time to arrive. I was getting close to the trade-in deadline, so I ended up using the packaging from the new phone instead. Aside from that, everything went smoothly.
Condition
Fair
Reviewed in the United States on June 12, 2025
Daniel M.
Purchased on May 3, 2025
Verified purchaseI received my iPhone 13 today in Nairobi, Kenya, and I must say, it has exceeded my expectations! The condition of the phone is superb—practically like new—and it was delivered right on time. The performance, design, and sleek Midnight finish are simply outstanding. I also appreciate the professionalism of Back Market in ensuring the buying process was smooth and transparent. I will definitely recommend Back Market to friends and family looking for reliable refurbished products. Thank you for delivering quality and value!
Condition
Fair
Reviewed in the United States on May 28, 2025
Theresa L.
Purchased on February 20, 2025
Verified purchaseI bought my first refurbished IPhone with Backmarket in 2019 - an IPhone 7. I got it in the "excellent" condition and it was excellent for 5 years! I loved my IPhone 7 and the only reason I gave it up was because the IOS would only go to 14 and some of my needed apps did not support IOS 14 anymore. So with a great deal of research, including articles on BackMarket, I decided on an IPhone 13, again in "excellent" condition, trading in my old Iphone 7. Trade-in super easy - was given a trade-in price within seconds, free shipping, constant communication, and $ within my bank account all within a week. As for my IPhone 13 - Apple has made copying from old phone to new phone a breeze (not like the old days with needing to backup and copy from ICloud). The Iphone 13 came well packaged and yes, in excellent condition. Beautiful phone. I highly recommend BackMarket to anyone looking at getting a "new" phone. Website so easy to navigate, great customer service and clear communication, AND most important, doing something nice for our cherished planet.
Condition
Excellent
Reviewed in the United States on March 24, 2025
Serena W.
Purchased on July 13, 2025
Verified purchaseI really love my ‘new to me’ iPhone 13. I’ve been wanting to move from android to iphone for the longest time and I’m really happy I chose back market. I received my iPhone in really good condition here in Nairobi,Kenya. It had no scratches you can’t even notice it’s refurbished. The only thing maybe you could add in the description is stating the exact battery health of the iPhone. Other than that the overall process was amazing, the constant updates stating where my package is. I really love it. I would choose back market again and again. Thank you.
Condition
Good
Reviewed in the United States on August 2, 2025
Pawan P.
Purchased on May 25, 2025
Verified purchasePhone was good. It was iphone 13 and looks like full new. Battery health was 95%. I would recommend this to everyone.
Condition
Excellent
Reviewed in the United States on May 29, 2025