Customer reviews

For a refurbished iPhone 12, I would say the condition of the condition of the phone was "Excellent". There were only minimal scratches on the screen. Battery Health was 97%, which is awesome for a phone made in 2020. The phone looked and worked great. However, I was sent the wrong phone. I ordered a phone that was supposed to be locked for T-Mobile and I received a phone locked for Xfinity Mobile, which uses Verizon. Being that only the original Xfinity Mobile account owner can unlock a phone, I could not use this phone. Very disappointing...I guess the seller cannot read and understand order requirements.

Amazing hotspot! I don't go anywhere without it. Lifetime data is definitely a game changer for me. Awesome product from an awesome seller. Thanks!

The S20 Plus refurbed by WhisperBuy was in much better than I expected. I bought "good" condition and it honestly looked brand new to me. It served me very well for 2 years with flawless performance until I upgraded.

The phone came in perfect condition - just like from the factory. It came up as a Verizon phone, but once I put in my Boost Mobile SIM card and restarted it, everything worked perfectly. My data transferred correctly and my WhatsApp also worked perfectly. So VERY happy with this phone!

This is the first place I go to buy refurbished electronics! Back Market has the best refurbishers there is! The qualty in my experience has always been better than expected. They have Top knotch customer service people!

This was my first time buying a refurbished smartphone and it was a super satisfying experience! My phone has worked perfectly for two weeks. I don't plan to ever buy a new phone again -- what a RIP OFF considering the availability and materially lower cost of like-new refurbished/renewed phones.

bought this a little over a year ago from back market as a refurbished phone. Arrived on time, packaged well, in better condition (good) than described. It's my work and personal cell so it gets a lot of use in a variety of ways. It's been working well, is very reliable even though it occasionally has some minor quirks as it continues to age. I hope to get two years total out of the phone, but I understand that it might not make it and it's not the refurbishers fault, it's just how fast tech advances, wear and tear, etc. this is my third phone from back market, I continue to come back for various electronics (3 laptops, 1 notebook, 3 phones) and have been about 90% successful with the items that I've purchased, which is good imo. All of my phones have been excellent purchases and they've lasted as long as I wanted them for (avg 2-4 years with the further wear and tear by me).

Loving my Red Iphone 13 so far! Phone is in excellent condition as advertised ( although I wasnt clear on the diff bet "excellent" and "top shelf".. a little clarity on that wd help for my next one ;) Overall, great phone, battery health is 100%. All is well- thank you!

I bought an Samsung S10 rather than a newer 5G phone because I live in Indiana and 5G is not available in many more rural areas. The phone looked great, the screen was perfect and it seemed to work perfectly. Calls, SMS texts, internet access - it worked. About two months later I tried using it as a wifi hotspot. I found it would not function to provide data access for my tablet. After a bunch of trouble shooting I contacted the refurbisher via Back Market and laid out the trouble shooting I'd done. They sent a USPS label, I sent the phone back, and they refunded the purchase price. I'm disappointed that I didn't receive a fully functioning phone, but Back Market stood behind their warranty and got me a full refund. The customer support is very good. I'll use them again.

I really like my new phone. I bought this Galaxy S10 because I needed it for my new hearing aids. After spending all that money on them, I couldn't afford a 500.00 phone. I was able to get all my apps from my other phone which was a Samsung. Transferred and working. I am still learning the ins and outs! But very happy with my purchase of the refurbished Samsung S10. It is good to know have back up if I need it. Thank again KG