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Seller reviews, items and info
Approved seller with 4.3/5 Stars ratingTrusted on Back Market for
Overall rating
127 verified reviewsRating details
Battery
4.2/5
Shipping
4.5/5
Lens & Camera
4.4/5
Accessories
4.1/5
Packaging
4.5/5
Overall performance
4.3/5
Appearance
4.3/5
Reviews
Taneisha H.
Verified purchaseReviewed 12/23/24, United States.
I bought it for my daughter, she loves it. no scratches on it at all. it was like brand new. I actually ordered the iPhone 14 for my son. Will definitely buy from back market again the price was very reasonable.
Condition
Excellent
Purchased
12/10/24
Oshiokpu G.
Verified purchaseReviewed 9/23/25, United States.
the phone arrived exactly the day it was scheduled, the phone is nice but I thought I got the excellent one not know it was the fair. I will return it.
Condition
Fair
Purchased
9/18/25
Rachel K.
Verified purchaseReviewed 11/19/25, United States.
Setup was super easy, the phone came in pristine condition and I've had no issues with it so far. I was a little nervous because I specifically ordered an unlocked phone and during setup it was indicating this was an XFINITIY locked phone, however after getting through the setup process I was notified that the phone was unlocked. Other than that everything went smoothly and like I said, no issues so far
Condition
Excellent
Purchased
11/1/25
Greg B.
Verified purchaseReviewed 3/25/24, United States.
This site wasn't the first one I tried, I ordered one from Amazon refurbished but when I got the phone it was locked ( it had an account on it). I had to wait for a refund from Amazon. Then I remembered I got my mom's phone a few months ago from back market and didn't have any problems. So I ordered the Samsung Galaxy Zfold 5 and two days later I had my new phone. In new condition 512gb Cream color for over a 1k off retail price. Thank you Back Market. Your my to to store for phones now Greg B
Condition
Excellent
Purchased
3/9/24
Cenold B.
Verified purchaseReviewed 5/29/24, United States.
Everything works amazingly well! The phone appeared to be brand new as it was without a scratch. I purchased a "Good" condition phone but upon receiving it the phone feels more like excellent condition. I will no longer buy new phones with 24 month contracts. "This is the way."
Condition
Good
Purchased
5/21/24
Hiedi A.
Verified purchaseReviewed 3/18/24, United States.
I wasn't sure what to expect because I've only ordered my kids phones from here (I've ordered my own from "regular"stores thinking I'd get better quality) & I usually choose "excellent condition". This time I needed a phone like yesterday & due to my circumstances@ the time I had to go with the cheapest option. I was pretty sure it wasn't gonna be pretty but I've ordered from back market so many times I knew it would at least be fully functional. I was so wrong. I got the gold iphone 12 pro max & it's the prettiest phone I've ever owned! Apparently "fair" means it has scratches so tiny they're barely visible to the naked eye. You literally have to search for imperfections. If someone told me this was a brand new phone I'd 100% believe them. I Couldn't be happier with my phone or the amazing price tag! I f*#%ing love Back Market!!
Condition
Fair
Purchased
3/6/24
Rebeca C.
Verified purchaseReviewed 2/23/25, United States.
I am loving it! I mean it came like a brand new iphone. Nothing wrong! This is my first time ordering a phone here. Mine broke and i needed something to use meanwhile. But this iphone is making me doubt samsung. I LOVE IT! I love the whole expirience also. For less money a brand new iphone. With crazy prices on the market for used phone, i am super happy with my purchace🙂
Condition
Fair
Purchased
2/10/25
Evan A.
Verified purchaseReviewed 4/8/24, United States.
Absolutely perfect condition; if they had told me this phone was unboxed from the factory packaging and then immediately placed into bubblewrap and sent to me, I'd believe them. Works great, completely immaculate and was trivially easy to set up. If this experience is any indication, I see absolutely no need to purchase any piece of electronic hardware new ever again. Backmarket has earned a lifelong customer.
Condition
Excellent
Purchased
3/10/24
Kiara R.
Verified purchaseReviewed 4/8/24, United States.
Delivered on time, no issues with the package. Been using my new phone for nearly a month and it's been wonderful. No issues with battery life, cameras have no scratches, speakers and mic work fine. Overall a perfectly working dream phone. Not even a single dead pixel. This was my first time using Back Market so I was pretty nervous, but now I can say I am very happy to have given it a chance.
Condition
Excellent
Purchased
3/22/24
S B.
Verified purchaseReviewed 1/25/24, United States.
Great deal on the phone, perfect condition. The case I ordered with the phone ended up being scheduled to come much later than the phone (I expected them to arrive together) so I ended up ordering another case from Amazon because I was traveling and needed it. (I have no doubt that at some point I will need another case.) I highly recommend buying from Back Market. Before this purchase, I had bought a supposedly new phone off eBay and it definitely wasn't. The phone I got from Back Market definitely seems new although it's supposedly not!
Condition
Excellent
Purchased
12/23/23