Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow?So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market is therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. But that's not enough: our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But you don't have to just take our word for it. Rather, go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... Google it.
4.2/5

Average of 27,306 reviews from the past 6 months.

4-5 stars
76%
3-4 stars
12%
2-3 stars
7%
1-2 stars
5%
MacBook Pro Retina 15.4-inch (Mid-2017) - Core i7 - 16GB - SSD 1000 GB
Brian C.
2 weeks ago
4.6/5

Overall a positive experience with the marketplace! I Purchased refurbished 2017 MacBook Pro that arrived in beautiful condition! The MacBook worked flawless for 4 months until the device experienced a known issue for this generation of MacBook. BackMarket put me in contact with BStock, the compa...

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MacBook Retina 12-inch (Mid-2017) - Core m3 - 8GB - SSD 256 GB
Yazmin W.
1 month ago
4.2/5

I must say that I was very very nervous about making this type of purchase as this is my first purchase of a refurbished Apple anything! The Macbook purchase was a gift for my High School Junior who is using it casually for browsing, streaming and for some novice to intermediate editing for film cl...

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Mac Mini Core i5 2.6GHz (2014)  1TB / 8GB RAM
Howard W.
3 months ago
5/5

I have a similar model bought late 2015 new. I never had a problem. Now need another for my child doing pre k from home zoom. I did not know what to get her on our tight budget and only know that Apple is really good and don't want to go to Google chrome or Windows, which leaves me to go with mac mi...

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iMac 21.5-inch Retina (Mid-2017) Core i5 (I5-7500) 3.4GHz  - HDD 1 TB - 8GB
Joe J.
3 months ago
4.6/5

Great condition, moderately fast shipment and response. Was a bit disappointed when the refurbished iMac didn't come with Apple Keyboard and Magic mouse, as other refurbished computers I have purchased came. Rather it came with a wired keyboard and mouse. Note from seller is that they're not authori...

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MacBook Pro Retina 15.4-inch (Mid-2015) - Core i7 - 16GB - SSD 512 GB
Krishna K.
4 months ago
5/5

Being burnt before, I ordered this 15.4" 2015 MacBook Prod with a little bit of hesitation but after receiving the unit, couldn't be happier. It looks and works flawlessly like a brand new MacBook Pro from 2015, and I am very happy with the purchase and the deal I got. The only negative is that it d...

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27-inch Monitor 2560 x 1440 QHD (Thunderbolt)
William S.
5 months ago
5/5

I'm very pleased with the Apple Thunderbolt Monitor. It was delivered earlier than scheduled, and is in much better condition than I expected. The few imperfections there are aren't even noticeable. Thank you. If or when I look for a refurbished product I will definately come back to BackMarket ...

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MacBook Pro Retina 15.4-inch (Mid-2017) - Core i7 - 16GB - SSD 1000 GB
Anthony B.
5 months ago
4.8/5

I decided to purchase a new computer after my 2011 MacBook Pro was killing me with how slow every app, browser and processor was performing. After finding what I thought i was going to buy on BestBuy/Apple I decided to search for refurbished MacBooks which took me to Back Market. I ended up getting ...

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MacBook Pro Retina 13.3-inch (Early 2015) - Core i5 - 8GB - SSD 512 GB
Eric R.
2 weeks ago
4.2/5

Overall this was a great purchase (MacBook Pro Retina 13.3-inch (Early 2015) - Core i5 - 8GB - SSD 512 GB). The computer booted up great, and I was able to upgrade the OS to the most recent within a few hours. The space is enormous for the price, and this model predates many of the MacBook Pro issue...

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iMac 21.5-inch   (Late 2013) Core i5 2.9GHz  - HDD 1 TB - 8GB
Joe C.
2 weeks ago
4/5

An older refurbished computer was the most cost effective solution for my particular needs. The 2013 iMac that I purchased was still recent enough & powerful enough to run the latest version of the specialized software that I use. I had a question about an adaptor needed for one of the ports that wa...

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MacBook Air 11.6-inch (Early 2015) - Core i5 - 4GB - SSD 128 GB
Douglas M.
3 weeks ago
5/5

Received my new (refurbished) MacBook Air today. Its better than I expected. I had a MacBook 11 inch a few years ago and loved it. I accidentally killed it with an errant cup of coffee. BackMarket gave me a chance to re live my love for MacBook. My new computer is as close to brand new as nearl...

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