Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow?So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market is therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. But that's not enough: our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But you don't have to just take our word for it. Rather, go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... Google it.

4.4

Average of 40,301 reviews from the past 6 months.

4-5 stars
79%
3-4 stars
11%
2-3 stars
6%
1-2 stars
4%
MacBook Pro Retina 15.4-inch (2015) - Core i7 - 16GB - SSD 256 GB
Raynesha L.
1 month ago
4.8/5

If you're like me and this is your first time purchasing a Mac or refurbished Apple product - I highly recommend BackMarket! I did a lot of research and was initially going to purchase through Amazon, however after running into too many negative reviews I decided that with this site the risk seemed ...

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MacBook Air Retina 13.3-inch (2020) - Core i3 - 8GB - SSD 256 GB
Rodney T.
2 months ago
4.4/5

The 2020 Macbook Air was good as advertised. Second Air I've bought from them in the past few months. The first, a 2017 my wife was a home run. However, the camera on mine is next-level awful. It is so bad I will never use it in a Zoom or Skype or any kind of meeting. But research suggests this is a...

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MacBook Pro Retina 13.3-inch (2020) - Core i5 - 16GB - SSD 1 TB
Max H.
3 months ago
5/5

Gotta say it worked out quite well. Macbook Pro 2020 came in quickly and was in great condition. Saved close to $400 vs a refurbished one from Apple. So hats off to Back Market, I'll be recommending it.

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MacBook Air 13.3-inch (2017) - Core i5 - 8GB - SSD 128 GB
Linda A.
4 months ago
5/5

I've only had my MacBook Air for about a week but I'm enjoying the freedom of a laptop. When I received this I couldn't have been more happy. It looks brand new and easily started up and walked me though the set up. I've always had an HP computer so going to a Mac was a little daunting but it's d...

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MacBook Pro Retina 16-inch (2019) - Core i9 - 32GB - SSD 2 TB
Alexandra B.
5 months ago
4.8/5

I am vey satisfied with my new MacBook Pro 16 inches. It looks like new, I didn't find any scratches. I was afraid to buy a refurbished computer, but it turned out to be a very good deal. The computer came with the original charger in a box (not an Apple one) and well packaged and protected. The del...

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MacBook Pro Retina 15.4-inch (2017) - Core i7 - 16GB - SSD 1000 GB
Brian C.
5 months ago
4.6/5

Overall a positive experience with the marketplace! I Purchased refurbished 2017 MacBook Pro that arrived in beautiful condition! The MacBook worked flawless for 4 months until the device experienced a known issue for this generation of MacBook. BackMarket put me in contact with BStock, the compa...

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MacBook Pro Retina 15.4-inch (2012) - Core i7 - 8GB - SSD 256 GB
Dana B.
6 days ago
5/5

I am on my MacBook now. I ordered The MacBook Pro Retina 15.4 ' (2012). I love it!! Absolutely!🥰 I am still trying to figure it out because this is the first MacBook I've ever had. I am used to Window computers. Kind of like when you switch from Android to an iPhone. Anyways. The battery is good. M...

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MacBook Air 13.3-inch (2017) - Core i5 - 8GB - SSD 128 GB
Ming-qun X.
6 days ago
4.8/5

I ordered MacBook Air 13.3-inch (2017) (fair condition) and received the shipment quickly as all other orders from BackMarket. Compared to another order (2017 McBook Air) marked in good condition, the only observed difference is a small scratch on the surface of the cover as I expected. The battery...

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MacBook Pro Retina 13.3-inch (2012) - Core i7 - 8GB - SSD 512 GB
Miguel N.
4 weeks ago
4.6/5

I'm extremely impressed. I'm usually not one for refurbished products regularly, but every so often you find a gem, and when looking for a MacBook pro I was discouraged cuz of the prices nowadays. You guys delivered and I loved the follow up during the entire process. Shows y'all pay attention and c...

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MacBook Air 13.3-inch (2017) - Core i5 - 8GB - SSD 128 GB
Allison H.
1 month ago
5/5

I'm so impressed! I was hesitant about purchased a refurbished MacBook but am so glad that I did. I bought the 2017 MacBook Air and it is in even better condition they I assumed it would be. The screen looks brand new and it functions perfectly. All features work great, including the camera which I ...

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