Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow?So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market is therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. But that's not enough: our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But you don't have to just take our word for it. Rather, go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... Google it.
4.4/5

Average of 19,249 reviews from the past 6 months.

4-5 stars
81%
3-4 stars
10%
2-3 stars
5%
1-2 stars
4%
Apple Watch (Series 3) 38mm - Gold Aluminum Case - Pink Sand Sport Band
Chuck S.
1 month ago
4/5

We got the mint refurbished Apple Watch in the described condition- beautiful. All was well for a few days. The watch started shutting down intermittently and finally went into “giant red exclamation point” mode. I can honestly say customer service has been responsive and the return process seems...

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MacBook Pro Retina 15.4-inch (Mid- 2017) - Core i7 - 16GB  - SSD 512 GB
Tiffany D.
1 month ago
4.6/5

I really didn’t know if this was gonna work out BC it was refurbished but I was broke either way I ordered a MacBook Pro 15in 2017 in mint condition and it’s more than mint condition it’s literally beautiful only sad part is they give you a off brand charger which isn’t good for the MacBooks so you ...

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MacBook Pro Retina 15.4-inch (Mid- 2017) - Core i7 - 16GB  - SSD 512 GB
Kimberly O.
2 months ago
5/5

I like others was skeptical about ordering a refurbished Mac from anyone other than Apple. However after looking at some articles and reviews, I decided to give it a try. I purchased a 2017 MacBook Pro. It was priced much lower than purchasing directly from Apple and was a competitive price with oth...

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MacBook Pro Retina 13.3-inch (Late 2016) - core i7 - 8GB  - SSD 512 GB
Vanessa D.
2 months ago
5/5

Back Market is our discovery of the year!! We wanted to replace my husband's MacBook Air (2012) for a MacBook Pro for a while now because it's his main working tool but let's be honest they don't come cheap. Back Market came up in my research and after a little digging on refurbished products we dec...

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MacBook Air   11.6-inch (Early 2015) - core i5 - 8GB  - SSD 128 GB
Amanda M.
3 months ago
5/5

I was really nervous to be a refurbished MacBook from anywhere but Apple, but having a tight budget and seeing all the positive reviews, I felt really encouraged to buy from backmarket. Shipping was really quick and the condition of my MacBook Air was perfect- the only imperfection on the little fee...

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MacBook Pro Retina 15.4-inch (Mid-2017) - core i7 - 16GB  - SSD 256 GB
Christopher M.
3 months ago
5/5

I had received my 2017 15in Macbook Pro about a week or so ago and i am very very satisfied on the deliver product. Had it not been advertised as refurbished there is a likely chance that i would have not took it for a brand new model. The body is flawless and its performance as of yet if fascinatin...

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MacBook Air   13.3-inch (Early 2015) - core i5 - 8GB  - SSD 128 GB
Beth B.
5 months ago
5/5

Quality delivery yams customer service excellent experience ; laptop is great- works perfectly- we had to download the newest Mac software but that was free download on Apple site and was easy to do.. highly recommend this site as a viable and affordable source for refurbished MacBook Airs

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Galaxy S7 32GB   - Black Onyx Verizon
Kilynn A.
5 months ago
5/5

After a Thanksgiving Day smartphone/hardwood floor collision, I needed a new inexpensive phone with the quickness. I shopped around and eventually found my way to BackMarket. I was a little leery making such an important purchase through a retailer I had no experience with, but I was blown away by t...

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MacBook Pro   13.3-inch (October 2012) - Core i7 - 8GB  - HDD 750 GB
Ever A.
4 days ago
4.2/5

If you really want a computer look for the right company refurbishing them, the one I got got from this company Kola Stash, you could find better deals if your lucky but your taking your risk. This Macbook pro I got works hella good, also got a good deal so just read the reviews and look for deals a...

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MacBook Pro Retina 15.4-inch (Late 2013) - core i7 - 16GB  - SSD 1000 GB
Jonathan D.
1 month ago
5/5

First time buyer. I ordered a refurbished 2013 Macbook pro for home music recording. Was listed as fair or stallone condition. Got delivered in a few days, works perfect, software is up to date, looks and feels like brand new. I couldn't be any more pleased with my purchase. Super happy I ordered i...

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