Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow?So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market is therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. But that's not enough: our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But you don't have to just take our word for it. Rather, go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... Google it.
4.5/5

Average of 12481 reviews from the past 6 months.

4-5 stars
88%
3-4 stars
7%
2-3 stars
3%
1-2 stars
2%
MacBook Air   11.6-inch (Early 2015) - core i5 - 8GB  - SSD 128 GB
Amanda M.
Today
5/5

I was really nervous to be a refurbished MacBook from anywhere but Apple, but having a tight budget and seeing all the positive reviews, I felt really encouraged to buy from backmarket. Shipping was really quick and the condition of my MacBook Air was perfect- the only imperfection on the little fee...

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Outside Appearance

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Packaging and cleanliness

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Shipping

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MacBook Pro Retina 15.4-inch (Mid-2017) - core i7 - 16GB  - SSD 256 GB
Christopher M.
3 weeks ago
5/5

I had received my 2017 15in Macbook Pro about a week or so ago and i am very very satisfied on the deliver product. Had it not been advertised as refurbished there is a likely chance that i would have not took it for a brand new model. The body is flawless and its performance as of yet if fascinatin...

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Packaging and cleanliness

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Shipping

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MacBook Air   13.3-inch (Early 2015) - core i5 - 8GB  - SSD 128 GB
Beth B.
2 months ago
5/5

Quality delivery yams customer service excellent experience ; laptop is great- works perfectly- we had to download the newest Mac software but that was free download on Apple site and was easy to do.. highly recommend this site as a viable and affordable source for refurbished MacBook Airs

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Galaxy S7 32GB   - Black Onyx Verizon
Kilynn A.
2 months ago
5/5

After a Thanksgiving Day smartphone/hardwood floor collision, I needed a new inexpensive phone with the quickness. I shopped around and eventually found my way to BackMarket. I was a little leery making such an important purchase through a retailer I had no experience with, but I was blown away by t...

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Accessories

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Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

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Shipping

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MacBook Air   11" (Early 2015) - core i5 - RAM 4GB  - SSD 128 GB
Greg B.
5 months ago
5/5

I was a little nervous purchasing a refurbished MacBook Air laptop for my niece who just began her first year of college and needed a computer to assist with her studies. I checked several sites and also read several online articles providing their expert opinions on sites to consider purchasing re...

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MacBook Air   13.3-inch (June 2017) - Core i5 - 8GB  - SSD 128 GB
Ally V.
Today
5/5

I ordered the MacBook Air and it arrived really quickly within two days what was awesome! Also the quality is really good and it’s in a really good condition !! I’m so satisfied with it! I can definitely recommend back market for their products and service! In my opinion definitely one of the bes...

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MacBook Pro Retina 15.4-inch (2015) - Core i7 - 16GB  - SSD 512 GB
James O.
2 days ago
5/5

I believe this product was rated as "very good" but I would say it's "perfect." I can't find anything wrong with it. I believe the refurbs on backmarket are better than you can get from Apple, amazon, or others. I had a 2017 macbook pro from work, but I hated the keyboard. Nothing like the 2014-2015...

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iMac 21.5-inch Retina (Late 2015) Core i5 3.1GHz  - HDD 1 TB - 8GB
Shavonna R.
3 weeks ago
5/5

The delivery was fast!! The quality of this product was phenomenal! Refurbished where?? This is honestly like a brand new iMac in perfect condition, no issues at all!! Also, the customer service is great! Thank you Back Market!

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iMac 21.5-inch Retina (Late 2015) Core i5 3.1GHz  - HDD 1 TB - 8GB
Stanislav M.
3 weeks ago
5/5

Arrived as promised in excellent shape. It has not one scratch or dent or anything to show it is a 5 year old refurbished iMac. It did however come with aftermarket keyboard and mouse... they were new but not apple brand. But still a five star process.

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MacBook Pro 13" Retina (Early 2015) Core i5 RAM 8GB - 256 GB SSD
Jeffrey P.
4 weeks ago
5/5

I am very pleased with the MacBook Pro 13" (late 2016) refurbished. The price was incredible and the MacBook is in excellent condition and exceeded my expectations. I purchased this to be my travel computer since I often work from coffee shops and remote locations. I thought it would be more of a...

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Overall performance

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Outside Appearance

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Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?