Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow?So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market is therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. But that's not enough: our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But you don't have to just take our word for it. Rather, go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... Google it.
4.3/5

Average of 23,325 reviews from the past 6 months.

4-5 stars
76%
3-4 stars
12%
2-3 stars
7%
1-2 stars
5%
Mac Mini Core i5 2.6GHz (2014)  1TB / 8GB RAM
Howard W.
1 week ago
5/5

I have a similar model bought late 2015 new. I never had a problem. Now need another for my child doing pre k from home zoom. I did not know what to get her on our tight budget and only know that Apple is really good and don't want to go to Google chrome or Windows, which leaves me to go with mac mi...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
iMac 21.5-inch Retina (Mid-2017) Core i5 (I5-7500) 3.4GHz  - HDD 1 TB - 8GB
Joe J.
3 weeks ago
4.6/5

Great condition, moderately fast shipment and response. Was a bit disappointed when the refurbished iMac didn't come with Apple Keyboard and Magic mouse, as other refurbished computers I have purchased came. Rather it came with a wired keyboard and mouse. Note from seller is that they're not authori...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 15.4-inch (Mid-2015) - Core i7 - 16GB - SSD 512 GB
Krishna K.
1 month ago
5/5

Being burnt before, I ordered this 15.4" 2015 MacBook Prod with a little bit of hesitation but after receiving the unit, couldn't be happier. It looks and works flawlessly like a brand new MacBook Pro from 2015, and I am very happy with the purchase and the deal I got. The only negative is that it d...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
Apple 27-inch 2560 x 1440 QHD Monitor (MC914LLA)
William S.
2 months ago
5/5

I'm very pleased with the Apple Thunderbolt Monitor. It was delivered earlier than scheduled, and is in much better condition than I expected. The few imperfections there are aren't even noticeable. Thank you. If or when I look for a refurbished product I will definately come back to BackMarket ...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 15.4-inch (Mid-2017) - Core i7 - 16GB - SSD 1000 GB
Anthony B.
3 months ago
4.8/5

I decided to purchase a new computer after my 2011 MacBook Pro was killing me with how slow every app, browser and processor was performing. After finding what I thought i was going to buy on BestBuy/Apple I decided to search for refurbished MacBooks which took me to Back Market. I ended up getting ...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 15.4-inch (Mid-2015) - Core i7 - 16GB - SSD 512 GB
Charles L.
3 months ago
4/5

After my 2010 Macbook Pro crashed, I needed a replacement which could run Windows. I found a reconditioned mid-2015 on Back<Market, and took a chance. I am very happy with my purchase, overall, although I did have some difficulty upgrading to Mojave from High Sierra. It took a very patient Apple ...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro 15.4-inch (Mid-2012) - Core i7 - 8GB - HDD 750 GB
Miles S.
4 months ago
4.2/5

Very satisfied with my Refurbished 2012 MacBook pro from backmarket. I almost had my 2011 model refurbished from a local computer repair at 50% more $ and that was around 1/3rd the cost of Brand new. I updated to Mojave OS and loaded my other software and I’m up and running for a fraction of the cos...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
iMac 21.5-inch Retina (Late 2015) Core i5 3.1GHz - HDD 1 TB - 16GB
Bryan S.
4 months ago
5/5

The item arrived very quickly and was packed very securely. I have not found any blemishes on the unit. I had some questions about the mouse and keyboard and sent a message which was responded to right away. I have update my iMac with all Apple updates and Apple even let me update to Mojave without ...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 15.4-inch (Mid-2015) - Core i7 - 16GB - SSD 1000 GB
Adrianna W.
4 days ago
5/5

Really appreciate that during the buying process I have the option to see the different product conditions and make the best choice that fits my criteria. I ordered a Macbook Pro laptop and it arrived ahead of schedule. Email notifications were sent out so I knew when to expect the delivery. The re...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Air 11.6-inch (Early 2015) - Core i5 - 4GB - SSD 128 GB
Peggy F.
1 week ago
5/5

I have had my 2015 11 inch Macbook Air for only a few days and so far I am thrilled owner of this baby in mint condition. I am not a great fan of the latest Apple upgrades. The improved hardware/software modifications are expensive, less "intuitive" and less user friendly, especially the ...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping