Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow?So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market is therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. But that's not enough: our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But you don't have to just take our word for it. Rather, go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... Google it.

4.3

Average of 34,955 reviews from the past 6 months.

4-5 stars
78%
3-4 stars
11%
2-3 stars
6%
1-2 stars
5%
MacBook Air Retina 13.3-inch (2020) - Core i3 - 8GB - SSD 256 GB
Rodney T.
7 days ago
4.4/5

The 2020 Macbook Air was good as advertised. Second Air I've bought from them in the past few months. The first, a 2017 my wife was a home run. However, the camera on mine is next-level awful. It is so bad I will never use it in a Zoom or Skype or any kind of meeting. But research suggests this is a...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 13.3-inch (2020) - Core i5 - 16GB - SSD 1 TB
Max H.
3 weeks ago
5/5

Gotta say it worked out quite well. Macbook Pro 2020 came in quickly and was in great condition. Saved close to $400 vs a refurbished one from Apple. So hats off to Back Market, I'll be recommending it.

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Air 13.3-inch (2017) - Core i5 - 8GB - SSD 128 GB
Linda A.
2 months ago
5/5

I've only had my MacBook Air for about a week but I'm enjoying the freedom of a laptop. When I received this I couldn't have been more happy. It looks brand new and easily started up and walked me though the set up. I've always had an HP computer so going to a Mac was a little daunting but it's d...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 16-inch (2019) - Core i9 - 32GB - SSD 2 TB
Alexandra B.
2 months ago
4.8/5

I am vey satisfied with my new MacBook Pro 16 inches. It looks like new, I didn't find any scratches. I was afraid to buy a refurbished computer, but it turned out to be a very good deal. The computer came with the original charger in a box (not an Apple one) and well packaged and protected. The del...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 15.4-inch (2017) - Core i7 - 16GB - SSD 1000 GB
Brian C.
3 months ago
4.6/5

Overall a positive experience with the marketplace! I Purchased refurbished 2017 MacBook Pro that arrived in beautiful condition! The MacBook worked flawless for 4 months until the device experienced a known issue for this generation of MacBook. BackMarket put me in contact with BStock, the compa...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Retina 12-inch (2017) - Core m3 - 8GB - SSD 256 GB
Yazmin W.
4 months ago
4.2/5

I must say that I was very very nervous about making this type of purchase as this is my first purchase of a refurbished Apple anything! The Macbook purchase was a gift for my High School Junior who is using it casually for browsing, streaming and for some novice to intermediate editing for film cl...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
Mac Mini Core i5 2.6GHz (2014)  1TB / 8GB RAM
Howard W.
5 months ago
5/5

I have a similar model bought late 2015 new. I never had a problem. Now need another for my child doing pre k from home zoom. I did not know what to get her on our tight budget and only know that Apple is really good and don't want to go to Google chrome or Windows, which leaves me to go with mac mi...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 15.4-inch (2013) - Core i7 - 16GB - SSD 512 GB
Sabrina F.
4 days ago
4.8/5

I was hesitant to buy a refurbished Apple product, but let me tell you something!!! I am SO glad I jumped in and bought my first MacBook Pro from Back Market!! Amazing price!! And works like it’s brand new!!! I’m in awe! I’ve now come back 2 other times to buy other products, because they are really...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 13.3-inch (2016) - Core i5 - 16GB - SSD 512 GB
Thomas Z.
1 month ago
5/5

If you have concerns about the quality of your item definitely take the time to read through the descriptions. It may be worth paying a little more to get the better condition -- I opted for a Very Good refurbished MacBook Pro and it arrived clean as a whistle in great working condition. I had cont...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping
 
MacBook Pro Retina 13.3-inch (2016) - Core i5 - 8GB - SSD 512 GB
Dejhon H.
1 month ago
4.4/5

The quality of the MacBook is great cosmetically. I haven’t owned a Mac since 2014 and so I’m uncertain if the small issues I have are because the laptop is refurbished or just a thing all newer MacBook pros encounter. A solid 8.5/10. Sometimes the copy/paste key (command c/command v) completely era...

Value for money
Overall performance
Outside Appearance
Packaging and cleanliness
Shipping