Customer reviews for

4.3/5

Average of 2688 reviews from the past 6 months.

4-5 stars
79%
3-4 stars
11%
2-3 stars
5%
1-2 stars
5%

Adam G.

1 month ago
4.3/5

A little hiccup in the begining, but after 10 days and a swap with the refurbisher, all's right in the world (at least in my daughter's world). A birthday gift for her. Great looking and, so far, great working Galaxy Tab 4 Tablet. Your service was outstanding, and the prices are great too. Many ...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Kathleen B.

4 months ago
5/5

I was so pleasantly surprised when I received this MacBook Pro. It was in much better condition than I was expecting for a "Bronze". The computer so far works like an absolute dream and the shipping only took three business days. The price of the product was absolutely incredible as well. I will def...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Mitchell H.

1 month ago
5/5

I bought a refurbished iPhone SE and have been using it for 2-3 weeks or so now, basically functions good as new so far. No issues or concerns at all. It runs very quick even with the newest iOS bloat/slow-ware that Apple loves to shovel out to try and force us to buy their newest overpriced monstro...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Joshua R.

3 months ago
5/5

I could not be happier. I ordered an iPad Air 2 A1567 with 16GB of storage in Bronze condition. I received a nearly pristine 32GB version. The only flaws were some significant but small scratches around the charging port and some very minor and nearly unnoticeable scratches on the sides. The iPad ca...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Megan L.

2 weeks ago
4.8/5

I am very happy with the whole process. Before finding BackMarket I purchased a "refurbished" phone from Amazon and it was just terrible (80% battery life and all around not a well refurbished phone, not holding charge, not findings wi-fi) My iPhone 7 from BackMarket is basically like new. Just as d...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Sidd V.

1 month ago
5/5

So I ordered a “Silver” grade black iPhone 7 128gb, it was shipped on time but was defective, it would tap on random parts of the screen, it’s battery life was only 81% of its capacity, it would lose connection to my cell carrier all the time, and it would need to be turned on and off constantly. I ...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Jeremy C.

1 month ago
4.4/5

The iPhone 6s that arrived was very clean. There were no marks or scratches on the glass nor any scratches on the body of the phone. The battery, however, though it showed a capacity of 84%, ran down very quickly. Backmarket put me in touch with the refurbisher and they authorized a battery replacem...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Bruce A.

2 months ago
4.3/5

Ordered the iPhone 7 in March and recieved it quickly. It worked fine for about 30 days. When it stopped working, the Local Apple store said the problem was a known issue on certain iPhone 7/s and that we should return to the refurbisher. I requested and received an RMA quickly through email and ...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Solange A.

3 months ago
4/5

iphone 7 grade shiny / iphone was a different color than the one selected (black instead of silver), but that's not a concern for me. Screen looks like new. Back shows little wear, no scraches. Battery capacity is at 84%, which is OK for a refurbished phone. Price was great (aprox $280). Thank you!

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 

Maritess M.

3 months ago
4.4/5

Shipping is superb! Well of course because I paid $15.00 for it but at least it came as expected. I was happier when I purchased my iphone 6s vs iphone X. Probabyly because 6s came fully refurbished like new screen and stuff, iphone X came with a slightest scratch that bothered me just a bit but eve...

Quality-price ratio

How would you rate your product?

Overall satisfaction

Did the product meet your expectations

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?