Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow?So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market is therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. But that's not enough: our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But you don't have to just take our word for it. Rather, go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... Google it.
4.3/5

Average of 24,310 reviews from the past 6 months.

4-5 stars
76%
3-4 stars
12%
2-3 stars
7%
1-2 stars
5%
Apple 27-inch 2560 x 1440 QHD Monitor (MC914LLA)
William S.
2 weeks ago
5/5

I'm very pleased with the Apple Thunderbolt Monitor. It was delivered earlier than scheduled, and is in much better condition than I expected. The few imperfections there are aren't even noticeable. Thank you. If or when I look for a refurbished product I will definately come back to BackMarket ...

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MacBook Pro Retina 15.4-inch (Mid-2017) - Core i7 - 16GB - SSD 1000 GB
Anthony B.
3 weeks ago
4.8/5

I decided to purchase a new computer after my 2011 MacBook Pro was killing me with how slow every app, browser and processor was performing. After finding what I thought i was going to buy on BestBuy/Apple I decided to search for refurbished MacBooks which took me to Back Market. I ended up getting ...

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MacBook Pro Retina 15.4-inch (Mid-2015) - Core i7 - 16GB - SSD 512 GB
Charles L.
1 month ago
4/5

After my 2010 Macbook Pro crashed, I needed a replacement which could run Windows. I found a reconditioned mid-2015 on Back<Market, and took a chance. I am very happy with my purchase, overall, although I did have some difficulty upgrading to Mojave from High Sierra. It took a very patient Apple ...

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MacBook Pro 15.4-inch (Mid-2012) - Core i7 - 8GB - HDD 750 GB
Miles S.
1 month ago
4.2/5

Very satisfied with my Refurbished 2012 MacBook pro from backmarket. I almost had my 2011 model refurbished from a local computer repair at 50% more $ and that was around 1/3rd the cost of Brand new. I updated to Mojave OS and loaded my other software and I’m up and running for a fraction of the cos...

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iMac 21.5-inch Retina (Late 2015) Core 3.1GHz  - HDD 1 TB - 16GB
Bryan S.
2 months ago
5/5

The item arrived very quickly and was packed very securely. I have not found any blemishes on the unit. I had some questions about the mouse and keyboard and sent a message which was responded to right away. I have update my iMac with all Apple updates and Apple even let me update to Mojave without ...

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Apple Watch (Series 3) 38mm - Gold Aluminum Case - Pink Sand Sport Band
Chuck S.
3 months ago
4/5

We got the mint refurbished Apple Watch in the described condition- beautiful. All was well for a few days. The watch started shutting down intermittently and finally went into “giant red exclamation point” mode. I can honestly say customer service has been responsive and the return process seems...

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MacBook Pro Retina 15.4-inch (Mid-2017) - Core i7 - 16GB - SSD 512 GB
Tiffany D.
4 months ago
4.6/5

I really didn’t know if this was gonna work out BC it was refurbished but I was broke either way I ordered a MacBook Pro 15in 2017 in mint condition and it’s more than mint condition it’s literally beautiful only sad part is they give you a off brand charger which isn’t good for the MacBooks so you ...

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MacBook Pro Retina 15.4-inch (Mid-2017) - Core i7 - 16GB - SSD 512 GB
Kimberly O.
4 months ago
5/5

I like others was skeptical about ordering a refurbished Mac from anyone other than Apple. However after looking at some articles and reviews, I decided to give it a try. I purchased a 2017 MacBook Pro. It was priced much lower than purchasing directly from Apple and was a competitive price with oth...

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MacBook Pro Retina 13.3-inch (Late 2016) - Core i7 - 8GB - SSD 512 GB
Vanessa D.
5 months ago
5/5

Back Market is our discovery of the year!! We wanted to replace my husband's MacBook Air (2012) for a MacBook Pro for a while now because it's his main working tool but let's be honest they don't come cheap. Back Market came up in my research and after a little digging on refurbished products we dec...

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MacBook Air 11.6-inch (Early 2015) - Core i5 - 8GB - SSD 128 GB
Amanda M.
5 months ago
5/5

I was really nervous to be a refurbished MacBook from anywhere but Apple, but having a tight budget and seeing all the positive reviews, I felt really encouraged to buy from backmarket. Shipping was really quick and the condition of my MacBook Air was perfect- the only imperfection on the little fee...

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