Verified customer reviews for Refurbished Samsung Galaxy S20 Plus (5G)
387 verified reviews in the last 6 months.
Reviewed in the United States on May 7, 2023
I bought this for my wife, who loves photography. The first Galaxy S20+ 5G we bought had an issue with the ear speaker, so we sent it back and got fully refunded within 3 days of the refurbisher receiving it. We immediately bought another because of the speed, quality, and accountability of Backmarkets service. The newly received Galaxy S20+ 5G was immaculate. Not a single problem since. I recommend Backmarket to every single person I meet looking to save up to 90% on refurbished electronics. Thank you again Backmarket, you will have consistent customers from my family and friends.
Reviewed in the United States on December 27, 2022
From a product quality perspective, I couldn't be more pleased! Cosmetically, my Galaxy S20+ 5G is absolutely "like new!" There are NO product blemishes, scratches, nor defects that are visible to the naked eye. Only under a magnifying glass did I notice a couple of extremely minor and very minuscule blemishes.
From a functionality perspective, the device seems to be performing in accordance with expected "out-of-the-box" Samsung and Android functionality. However, there are some noticeable "differences" in the use of a few of my most often used apps (e.g., texting email, making/receiving calls, etc.). For the time being, I am assuming these differences probably are primarily due to the newer version of Android that's on my new device, as well as the differences in device functionality, in comparison to my previous device. To be sure, these differences are NOT "deal breakers," but merely "nusances" that will take me some time to get used to.
And finally, from a Back<Market customer service perspective, it has been exceptional, to say the least! In fact, I will give it a rating of "11" on a scale of "one to ten." Their technical support team has been friendly, professional, courte ...
Not a mark on the phone accept a tiny, near impossible to see nick near the sim card holder. The whole phone is in excellent shape. Looks and operates as brand new. Very pleased.
This is my second reconditioned phone (the first was direct from Samsung) and I honestly don't know why more people dont buy reconditioned. A new s20+ was around 800+ I bought for 295.00 A serious savings.