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Verified customer reviews for Refurbished Samsung Galaxy S20 series
1,513 verified reviews in the last 6 months.
Reviewed in the United States on December 27, 2022
From a product quality perspective, I couldn't be more pleased! Cosmetically, my Galaxy S20+ 5G is absolutely "like new!" There are NO product blemishes, scratches, nor defects that are visible to the naked eye. Only under a magnifying glass did I notice a couple of extremely minor and very minuscule blemishes.
From a functionality perspective, the device seems to be performing in accordance with expected "out-of-the-box" Samsung and Android functionality. However, there are some noticeable "differences" in the use of a few of my most often used apps (e.g., texting email, making/receiving calls, etc.). For the time being, I am assuming these differences probably are primarily due to the newer version of Android that's on my new device, as well as the differences in device functionality, in comparison to my previous device. To be sure, these differences are NOT "deal breakers," but merely "nusances" that will take me some time to get used to.
And finally, from a Back<Market customer service perspective, it has been exceptional, to say the least! In fact, I will give it a rating of "11" on a scale of "one to ten." Their technical support team has been friendly, professional, courte ...
Reviewed in the United States on February 19, 2023
After I purchased my 1st refurbished cell phone from Back Market I promised myself I would never buy a new cell phone in the future. Recently I purchased the replacement for that original phone and once again I am blown away by the quality,performance, and appearance of the replacement phone. I purchased a Galaxy S20 5G in hopes of better Internet connections for Mobile data and simply put the phone was in a not original box but other than that it was, for all purposes, a brand new phone. Not a single mark on it. It was exceptionally easy to transfer the old data to the new with lightning fast Internet connections. Thanks once again Back Market for exceeding my expectations and providing a wonderful replacement cell phone at a very reasonable price. You rock!