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Refurbished Samsung Galaxy S21 (5G)
Verified customer reviews for Refurbished Samsung Galaxy S21 (5G)
4.2/5
797 verified reviews in the last 6 months.
4-5 stars
76%
3-4 stars
11%
2-3 stars
6%
1-2 stars
7%
A
Andy J.
5/5
Reviewed in the United States on November 1, 2023
This is the 2nd Samsung smartphone we bought from Back Market. This Samsung Galaxy S21 5g Unlocked 256gb was listed as Fair condition and besides the few scratches on the back of phone, you would have never known it was a refurbished phone.
I was in the market for a new phone and was very seriously considering taking out one of those "loans" from Smart Pay so I could purchase a decent phone. That was until my coworker told me about Backmarket.com! I was very hesitant at first about ordering a refurbished phone but once I did some research, I decided to take a chance and I ordered the Samsung Galaxy S21 5G 128GB in Phantom Violet, "Good Condition". My new phone arrived this morning and OMG - I am absolutely BLOWN away!!! It looks fantastic! There are hardly ANY visible scratches except for one small one on the front (the back looks flawless), it was extremely easy to transfer over from my old phone, delivery was super quick, and I just simply cannot express how HAPPY I am with my purchase! I am beyond grateful to have found Backmarket.com! I will update/write another review in about 1-2 weeks once I have had a chance to REALLY see what this phone is all about. But like I said, at first glance, I AM ECSTATIC! Thank you, Backmarket!!!
I would say that finding out about back market has been amazing to me. I got an S21G 5G Unlocked from Cellfeee (I chose excellent condition) and it has just been a free gift from cellfeee and back market. The phone was delivered sooner than it was proposed and the phone was really in excellent condition, I have searched to see a scratch on the phone but I haven't seen any. I have been enjoying for about 2 weeks now and there haven't been any issue, infact my phone looks brand new, people don't know that I got it as a refurbished product.
I will certainly always by from back market as it just saved me hundreds of dollars and also I would always check out products from cellfeee as they have just proven their reputation to me. I got an amazing product with a token (with respect to quality of product).
Thank you back market and also cellfeee for keeping your word. I will keep buying from you.
Reviewed in the United States on December 13, 2023
The product was in perfect condition. So perfect that it was still locked to Verizon. I bought it as an unlocked phone, so I was surprised, and a little frustrated that I couldn't activate it because it wasn't compatible with my network or any of the other 5 networks that I tried. I finally discovered it would only work with Verizon.
Verizon claims their phones are not locked, however, in an attempt to prevent theft, all of their products have to be used on a Verizon network for at least 6 weeks be for it's unlocked to any other network.
I learned of this when I took the phone into Verizon to find out if it could be unlocked.
I panicked because I feared they might think I had stolen it. Fortunately,Back Market provided easily accessed proof of purchase, and I was able to work with a multi-store manager when I went into my local Verizon store. After an hour of working on the issue I was having, he was able to trace the serial number and determined that this phone had most likely been returned due to a problem with the battery. It had then been legitimately sold to a person or company who refurbishes such products for resale.
So I'm giving this experience 3 of 5 stars because ...
Everything went smoothly with the phone, however, the learning curve on my part was a challenge. With much reading and searching for answers, I was able to log onto the necessary apps. I love the new phone at a reasonable refurbished price.