Google Pixel 5a 5G • Unlocked

I have ordered phones numerous times on Backmarket. This particular phone is in almost new condition and it was ordered in good condition. My thanks to the seller for the excellent service and the fast shipping.

Purchased a pixel 5a. Arrived fairly quickly. It worked great, at least for a few months. I didn't know until after I made my purchase that Pixel 5a had some design flaws that could cause the screen to stop working. Inevitably, it happened to me. The screen refused to turn on. I initiated the return/repair, and was quite promptly contacted. The CS rep that helped me was very great, and very patient with me, as I had a medical emergency in the middle of the return process which delayed me quite a bit. Because I kept the phone in good condition, the return/repair was accepted quickly. Result: I was offered a full refund, as the seller determined that repair was unlikely. Thank goodness for the 1 year warranty. Overall a fine experience, though I'm a little bummed that it wasn't fixable. C'est la vie.

I bought a reconditioned Pixel 5a to exactly replace the one I had which quit working. The newly purchased phone lasted about a month before it died. Screen went black during normal use never came back on. Back Market Customer service did offer a means to return the item, but as I had sensitive information on the device and no screen lock on, I didn't want to take a chance on my data being on the loose since B M is really only a middleman in the transaction. Who knows where it would end up. Took the phone to uBreak iFix and they determined that the mobo was bad. Fortunately for me it was not a total loss because I figured out how to swap the screen from the bad mobo phone to the one I had before, and got it to fire up. Turns out the 5a has known defects which Google knew would shorten its life and offered an extended warranty on the 5a. But I didn't find this out without going through a wringer. So the upshot is basically if you buy "reconditioned" merch from Back Market (or anywhere), know that it is not a guarantee you will be satisfied and your problems will be over. I was without a phone for twice as long and had twice the frustration, because I tried to get by cheaper. But maybe you will learn how to fix your own phone in the garage like I did. The pictograph reviews that follow in my case are meaningless so ignore them.

This phone came wonderfully packaged and the refurbished phone was spot on. And works wonderfully 10/10 would recommend

I am thrilled that Backmarket is here to help when a phone accidently breaks and to provide reasonable costs for what seems like a new phone! Thank you Backmarket for saving me a lot of trouble and expense!!

Battery health/life seems pretty good. condition is consistent with the rating and the screen doesn't have a scratch I can see. fast easy delivery. good experience all around.

The phone I purchased is better than I expected. If I didn't know that it was refurbished, I would believe that it was new. Excellent product and service.