Customer reviews for Galaxy S20 series

4.2/5

1,268 verified reviews in the last 6 months.

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  • J

    John B.

    4.3/5

    Reviewed in United States on December 27, 2022

    From a product quality perspective, I couldn't be more pleased! Cosmetically, my Galaxy S20+ 5G is absolutely "like new!" There are NO product blemishes, scratches, nor defects that are visible to the naked eye. Only under a magnifying glass did I notice a couple of extremely minor and very minuscule blemishes. From a functionality perspective, the device seems to be performing in accordance with expected "out-of-the-box" Samsung and Android functionality. However, there are some noticeable "differences" in the use of a few of my most often used apps (e.g., texting email, making/receiving calls, etc.). For the time being, I am assuming these differences probably are primarily due to the newer version of Android that's on my new device, as well as the differences in device functionality, in comparison to my previous device. To be sure, these differences are NOT "deal breakers," but merely "nusances" that will take me some time to get used to. And finally, from a Back<Market customer service perspective, it has been exceptional, to say the least! In fact, I will give it a rating of "11" on a scale of "one to ten." Their technical support team has been friendly, professional, courte ...
    Galaxy S20+ 5G

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    Purchased on the November 26, 2022


  • M

    Marlin W.

    5/5

    Reviewed in United States on August 24, 2022

    I purchased the Galaxy S20 FE 5G refurbished in excellent contion. It arrived on time. It is inexcellent contion and has been working flawless. I am very please with the phone and Back Market. Dr. Wolf
    Galaxy S20 FE 5G

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    Purchased on the August 11, 2022


  • L

    Lorelei S.

    4.9/5

    Reviewed in United States on December 26, 2022

    I gave the Galaxy S20 FE 5G phone to my boyfriend for Christmas, and he loves it. Everything about it seems to be in perfect condition. Back Market has been an excellent source of good refurbished phones for me.
    Galaxy S20 FE 5G

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    Purchased on the December 5, 2022


  • W

    Winston J.

    4.9/5

    Reviewed in United States on November 29, 2022

    Personally, this has been one of my most nerve wrecking experiences, having never shopped for refurbished products before and deciding to give it a try. But this... Worked out better than expected. The phone (Galaxy s20+ 5g "excellent condition") Came in pristine condition. I couldn't defect a single scratch on the body of the phone, The phones OS and processors are good as new (so smooth) and most importantly, The customer service offered was very reassuring. I will, shop with Back Market again!
    Galaxy S20+

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    Purchased on the November 15, 2022


  • K

    Karen S.

    4.8/5

    Reviewed in United States on September 1, 2022

    I'm extremely happy with the purchase of my Samsung Galaxy 20+. It is in very good condition and you can't even tell it's used. I was able to transfer all my apps and data issue free. The update emails on the delivery status were very helpful. This is the first review I have ever written and would buy a refurbished phone from Backmarket again.
    Galaxy S20+ 5G

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    Purchased on the August 20, 2022


  • S

    Susan L.

    5/5

    Reviewed in United States on January 27, 2023

    Was having major problems with my Samsung Galaxy S8 & took it to a repair shop. The battery was replaced, but that didn't help. The service tech at the shop told me about BackMarket. With the 30-day money back guarantee and 1-year warranty on the refurbished phone, I decided to give it a try. The phone arrived quickly, within 5 days. Although the condition was listed as "Very Good", it appeared flawless to me. I am still in the learning process for all the new features on this phone, but it is performing perfectly. At this point, I couldn't be happier with this purchase.
    Galaxy S20 FE 5G

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    Purchased on the January 16, 2023


  • J

    Joseph A.

    5/5

    Reviewed in United States on December 17, 2022

    I was pleasantly surprised at the quality of the product I received. I have purchased other refurbished (renewed) products from other sources, and you can always tell they are used. The Samsung Galaxy S20 I received from BackMarket looked "Good as New." I would purchase again from BackMarket without giving it a second thought.
    Galaxy S20 5G T-Mobile

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    Purchased on the December 6, 2022


  • C

    Claudia S.

    5/5

    Reviewed in United States on January 11, 2023

    Not a mark on the phone accept a tiny, near impossible to see nick near the sim card holder. The whole phone is in excellent shape. Looks and operates as brand new. Very pleased. This is my second reconditioned phone (the first was direct from Samsung) and I honestly don't know why more people dont buy reconditioned. A new s20+ was around 800+ I bought for 295.00 A serious savings.
    Galaxy S20+ 5G

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    Purchased on the December 13, 2022


  • S

    Sharmon M.

    5/5

    Reviewed in United States on October 23, 2022

    I needed to replace my work phone, which I use very little. The options available through my company required me to take on personal responsibility for the replacement phone, plus have the monthly payment for it deducted from my paycheck. No dice. So I looked for a refurbished phone that would also serve as a potential backup for my personal phone. The price was reasonable, and the phone is great! Note, I don't use it very much, but after 4 days of being unplugged it was still 50% charged. Also, love that this model still has the micro SD expansion memory for my music. Very happy so far!
    Galaxy S20 5G

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    Purchased on the October 11, 2022


  • S

    Sabreen E.

    4.8/5

    Reviewed in United States on September 30, 2022

    If I didn't know it was refurbished, I'd say it was brand new. The device works perfectly, great specs all around, and for a larger screen size (6.2 in) I can still hold it well enough in one hand since it has a one-handed feature. The only thing to know is it doesn't come with a charging adapter but you can easily get one from amazon.
    Galaxy S20 5G

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    Purchased on the September 15, 2022