Customer reviews


1,683 verified reviews in the last 6 months.

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  • J

    Jamie P.

    Purchased on January 15, 2024


    The microphone cuts out a lot while another person Is talking on speakerphone, or if they are streaming on discord etc, everything else with the phone seems great, the screen looks more colorful less orange like my iPhone XS I got a good condition, with a new battery so the battery is new. Both cameras look good, there is a small scratch on the back of the phone but that was listed for good condition so I don’t care much it’s on the back, the front of the phone is good no scratches the sides had no scratches the cameras no scratches, I do have a screen error but that’s bc it was replace most likely, when I do press on the screen you can tell it’s not genuine apple which is whatever (looks better anyways) I’m not tryna be picky but realistic for you guys who will read my review and you decide you want to buy this, it does seem like the iPhone 11 has microphone issues in general so it’s probably just apple in that case not the refurbisher fault, volume is loud and good sounds great, the down volume button is super sensitive though like it does at click like the up button does

    Reviewed in the United States on January 18, 2024

    iPhone 11 64GB - Black - Unlocked
  • E

    Elias C.

    Purchased on March 7, 2024


    I chose to buy the iPhone 11 pro max in fair condition and with the new battery. To my surprise, the iPhone arrived brand new, I had no reaction because I didn't expect to receive the smartphone in this condition, I expected to receive a refurbished iPhone, but to my surprise I received a brand new one, or else this seller's work on refurbishing is so perfect that the equipment arrived new with 100% incredible battery life, simply incredible, so far I'm amazed at the quality of this iPhone. Thank you very much, I will always be buying here at backmarket, you left me amazed and delighted with the quality of the services and products, this seller has 1000 million stars and left me very amazed. thanks

    Reviewed in the United States on March 29, 2024

    iPhone 11 Pro Max 64GB - Space Gray - Unlocked
  • J

    Johnny F.

    Purchased on December 29, 2023


    This iPhone 11 pro is a really good phone. Its refurbished pretty well, and as described. Minor blemishes on the screen & undetected when a screen protector is placed on the phone. 100% battery replacement. Its quick, battery lasts, and its a fantastic phone. 100% reccommend backmarket

    Reviewed in the United States on January 14, 2024

    iPhone 11 Pro 256GB - Gold - Unlocked
  • S

    Shay G.

    Purchased on March 6, 2024


    The phone had a alert saying a part used to repair the phone isn’t a genuine apple product. After I cleared the message and restarted my phone I haven’t seen it again! The phone functions perfectly! Battery life is great! Refurbished tech is the new wave!

    Reviewed in the United States on March 20, 2024

    iPhone 11 64GB - Purple - Unlocked
  • K

    Kathleen S.

    Purchased on April 14, 2024


    Within a couple of weeks of receiving the phone, the back camera stopped working. I contacted customer service, was asked to send the phone back, and a new (refurbished) phone was sent immediately. No prevaricating, no discussion, case closed. I will continue using Back Market.

    Reviewed in the United States on April 28, 2024

    iPhone 11 Pro Max 256GB - Silver - Unlocked
  • W

    Wayne R.

    Purchased on April 4, 2024


    All is well. My data transferred. I like my phone and will like it better when I learn more how to use it. I was impressed with the help and attention from back market. My phone looks like a new one. A little less battery capacity but for the difference in price and backing of back market it is the place to go for a refurbished device.

    Reviewed in the United States on April 18, 2024

    iPhone 11 64GB - Black - Unlocked
  • C

    Colton M.

    Purchased on January 31, 2024


    BackMarket is the go to for refurbished phones! They always have pristine condition phones that live up to the description they sell it under. Cheers to BackMarket for the quality service they provide

    Reviewed in the United States on February 19, 2024

    iPhone 11 64GB - Black - Unlocked
  • J

    Joseph R.

    Purchased on January 25, 2024


    Phone arrived in great condition, was packed well and appears as new. We did have to reset the phone as it arrived full of apps. I believe that a refurbished iPhone should arrive with the “hello” screen running.

    Reviewed in the United States on February 14, 2024

    iPhone 11 128GB - Green - Unlocked
  • M

    Margaret R.

    Purchased on January 8, 2024


    Nice refurbished phone. My husband likes it much better than his old Samsung phone. The thing I really like is that Back Market stands behind their products. I feel that if anything happened during the warranty period, that they would honor their warranty.

    Reviewed in the United States on January 21, 2024

    iPhone 11 64GB - Black - Unlocked
  • N

    Nikki M.

    Purchased on December 27, 2023


    Was a bit apprehensive buying a refurbished phone off the internet, but so far it’s been great! Received within 3 days, working as expected , no issues, great price. Very pleased with this purchase.

    Reviewed in the United States on January 7, 2024

    iPhone 11 128GB - Green - Unlocked