Customer reviews for Galaxy S series

4.3/5

2,259 verified reviews in the last 6 months.

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  • A

    Andy J.

    5/5

    Reviewed in the United States on November 1, 2023

    This is the 2nd Samsung smartphone we bought from Back Market. This Samsung Galaxy S21 5g Unlocked 256gb was listed as Fair condition and besides the few scratches on the back of phone, you would have never known it was a refurbished phone.
    Galaxy S21 5G - Unlocked

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    Purchased on October 17, 2023

  • C

    Christopher L.

    4.5/5

    Reviewed in the United States on December 10, 2023

    We've shopped Backmarket for ~5 years now. Several years ago, Backmarket refurbished products were near immaculate, even when choosing the 'good' condition. Our 2023 purchase was not that; there were a couple of chips in the screen and the bezel had a gouge among other expected blemishes. Prices are higher than they were a couple years ago even though we bought another Samsung Galaxy S10. All in all, will probably shop Backmarket again, but we could've gotten the old S10 phone fixed locally for less and recieved the same quality.
    Galaxy S10 - Unlocked

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    Purchased on November 21, 2023

  • L

    Lindsey M.

    5/5

    Reviewed in the United States on November 1, 2023

    I was in the market for a new phone and was very seriously considering taking out one of those "loans" from Smart Pay so I could purchase a decent phone. That was until my coworker told me about Backmarket.com! I was very hesitant at first about ordering a refurbished phone but once I did some research, I decided to take a chance and I ordered the Samsung Galaxy S21 5G 128GB in Phantom Violet, "Good Condition". My new phone arrived this morning and OMG - I am absolutely BLOWN away!!! It looks fantastic! There are hardly ANY visible scratches except for one small one on the front (the back looks flawless), it was extremely easy to transfer over from my old phone, delivery was super quick, and I just simply cannot express how HAPPY I am with my purchase! I am beyond grateful to have found Backmarket.com! I will update/write another review in about 1-2 weeks once I have had a chance to REALLY see what this phone is all about. But like I said, at first glance, I AM ECSTATIC! Thank you, Backmarket!!!
    Galaxy S21 5G - Unlocked

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    Purchased on October 29, 2023

  • M

    Michael E.

    4/5

    Reviewed in the United States on February 18, 2024

    The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on February 2, 2024

  • Í

    Ícaro N.

    5/5

    Reviewed in the United States on January 14, 2024

    The product (samsung s10) was delivered before the deadline, it works perfectly, has no damages or scratches. I definitely won't buy anything new again, only refurbished when i need. Mass consumption is not good for nobody, only for the damn corporations, reuse stuff is the way.
    Galaxy S10 - Unlocked

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    Purchased on December 31, 2023

  • D

    Don G.

    5/5

    Reviewed in the United States on October 3, 2023

    This was the first time I researched tech on this site. It was easy to find the phone devices and compare prices. The transaction was quick, and I even bought Samsung Galaxy Buds Pro because the first experience was so easy. I wouldn't buy tech any other way than refurbished through this site. Why pay retail.
    Galaxy S20 Ultra 5G - Unlocked

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    Purchased on September 20, 2023

  • R

    Robert A.

    5/5

    Reviewed in the United States on October 22, 2023

    I knew that the Samsung S21 Ultra had a great camera, but the $1100-$1200 price tag kept me from owning one. Along came Back Market with a refurbished one in excellent condition at a third of the price with a one year warranty, so I jumped on it. The photos are outstanding, day or night and I am more than satisfied.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on October 6, 2023

  • J

    Jacquelyne A.

    5/5

    Reviewed in the United States on November 9, 2023

    I Was Very skeptical about ordering refurbished devices but my son ordered me an iPad from back Market last year and I love it it works perfect no problems so I decided to order the Samsung Galaxy S21 Plus so I would see how well it works and give you a review later just received it today November 9th 2023 very fast order because I ordered it on November 6th and 2023 and it said it will be here on the 13th and I got notifications that it was going to be here on the 10th and then another notification that he was delivered at my house on today which is the 9th so I appreciate I really like the service I recommend it to everyone and thank you very good I would recommend you
    Galaxy S21+ 5G - Unlocked
     

    Purchased on November 6, 2023

  • J

    Jennifer U.

    4.9/5

    Reviewed in the United States on November 12, 2023

    I was very very skeptical about buying a refurbished phone. I debated about it for months. When my son bought a refurbished iPhone that looked brand new, and worked perfectly I decided to go for it! I was not disappointed! I got the Samsung galaxy S21 Ultra in excellent condition. It came quicker than expected and there were no noticeable scratches or dings on the back, there was a tiny scratch on the screen which you cannot even see with the screen on. Overall I am super satisfied with the phone, I got a great deal on an awesome phone! I will definitely buy from Backmarket again!
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on October 29, 2023

  • T

    Tom Z.

    5/5

    Reviewed in the United States on March 10, 2024

    I'm very pleased with the phone.l really enjoy not having to spend a lot of money on the latest and greatest products out there. To be able to buy a refurbished phone and have it perform as good as it does makes me happy.
    Galaxy S21 5G - Unlocked

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    Purchased on February 24, 2024

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