Customer reviews for Refurbished Samsung Galaxy S series

This was a replacement for my S9 which I also bought from backmarket 2+ years ago. Vast improvement over the S9 except for the camera. Will not focus on anything 12" or closer. Didn't know when I bought it but seems to be a problem with the S20. Phone was like new with no scratches or defects and arrived quickly. Was easy to setup by using the Samsung app to transfer to the new phone. Will always buy from back market for phones and tablets and have always bought refurbished and never a problem. Great company.

The phone is working fine, just like new--and the Samsung S21 is a good phone. The next time, though, I think I might go with a Good-rated phone rather than Fair-rated, as in this case. The phone has some markings around the edges, but that is a cosmetic issue, and has not affected the phone's performance. I continue to believe that BackMarket is an excellent online store for refurbished phones.

I bought this phone for my father, and it works perfectly fine. It did have some imperfections even though I did order Premium; it is refurbished so you can’t expect perfection. Overall great purchase. I will definitely be buying from BackMarket again.

I got the phone in excellent condition, and I’m genuinely impressed. The shipping experience was solid — it arrived even before the estimated delivery time. I highly recommend buying from Back Market, especially for refurbished phones. They offer great deals and, most importantly, have strict policies to ensure customer satisfaction. Definitely a 100% recommendation.

Phone looked in great shape for however they advertised it. Looked almost brand new. Will try and update in few months. But for now, feel good about purchasing from they instead of Walmarts website with refurbished phone that I returned instantly.

I got it a day earlier ! And it was a little scratched from the top but it’s so worthy buying especially since I got it in a (fair) condition the screen and everything else was ok and worked perfectly fine really recommend and will be buying again thank you !!!

Had an expert who is a friend thoroughly examine it and it is basically a new phone. All original parts with exception of the back cover to protect battery. He said it was the most gorgeous phone he has held and examined all 2024 probably. 10 gold stars out of 10.

We've shopped Backmarket for ~5 years now. Several years ago, Backmarket refurbished products were near immaculate, even when choosing the 'good' condition. Our 2023 purchase was not that; there were a couple of chips in the screen and the bezel had a gouge among other expected blemishes. Prices are higher than they were a couple years ago even though we bought another Samsung Galaxy S10. All in all, will probably shop Backmarket again, but we could've gotten the old S10 phone fixed locally for less and recieved the same quality.

The S21 is great. I had no problem transferring inforamtion form old phone. It moves much aster than my old phone. I love texting on it. I hae not figure the incoming call and call waiting yet but I am sure it will be not problem. Excellent phone even though it is refurbished. I will buy other things fro Back Market.

I was a bit hesitant to order my phone at first since I’d never bought a refurbished device before, and I had seen a few negative reviews on social media. But I decided to give it a try, and I’m so glad I did! The shipping was quick, the phone looks brand new, and it runs perfectly — you’d never guess it’s refurbished. I’ll definitely be ordering again!